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Cove at Priest Lake

3960 Bell Road

Hermitage, TN 37076



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Resident 2007 Not Recommended
Reviewed 01/18/2007
I no longer live at The Cove but the problems that I experienced during my 3 years there have yet to end and I moved 3 months ago! The first 2 years were perfect under the previous management. However, the last year I decided to move to a larger unit and a list of problems ensued. First, the unit I was promised (on the first floor) just happened to be "unavailable" the day before I was to move, therefore, I was stuck moving into a second floor apartment instead. This apartment's air conditioner did not work at all for the first 2 weeks therefore, I was forced to use a window unit provided by the complex, however, it caused my electricity bill to be over $200. Unfortunately, that was one of the lowest electricity bills I received the entire year. I was convinced the shoddy repair job to the air conditioner was the reason. The complex refunded me a reasonable amount of the bill every month but I was forced to wait an entire month each time to receive this money back. On top of this, I had an ant infestation that they were unable to resolve for well over a month. Upon moving, I was told that they would install ceiling fans at no charge, but after purchasing $200 worth of fans, I was then told that they charged $20 per fan to install. And this nightmare hasn't ended yet. After 7 months with no resolve to the electricity bill, the complex finally agreed to release me from the lease at no cost to myself, however, they now owe me for a pet deposit and the last months electricity bill...I have yet to see any money (3 months later) and every time I talk with the office, they blame it on the post office. I was told today that a new check would be issued, but get this, it would take 2-3 weeks to be approved! This place was once a wonderful place to live but unfortunately now it is a nightmare of inadequate and incompetent management. BEWARE!
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