Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2 days |
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Forest Ridge Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2 days |
Hi Karyssa, thank you for sharing your experiences with us. Our staff works diligently to provide comfort and safety for our residents, so we are upset to read that this has not been your experience. We understand your frustration, given recent events, and would appreciate the opportunity to make things better. Please stop by our office, or contact me directly at [email protected] so that we can properly discuss this matter. Hope to connect with you soon, Charlene M., Community Manager [email protected]
Hello there, Thank you for sharing your experience with us. We work diligently to ensure good communication with our residents and we apologize that this was something we weren't able to do for you this time around. Could we take some time to connect with you on how to address the issues you've experienced? Please visit our office at your earliest convenience. Hope to hear from you soon, Ashili S., Community Manager
We are deeply concerned with you feeling upset in our community as we aim to help all our residents feel comfortable and satisfied. If you have additional concerns or suggestions, then please don't refrain from coming to our office and giving us more insight so that we can hopefully implement solutions for you. We look forward to working with you.
We appreciate you taking the time to give us this feedback. We are saddened by your experience with the noise and any miscommunications that occurred during your move out process that caused confusion. We are more than willing to speak with you further about your situation so we can listen to your feedback or clear up any questions you may have. Although you are no longer with us, we still would like to make things right and we wish you well in your new home.
Thank you for reaching out. Our team is saddened to read about your negative impression of our community. We understand your frustration with recent events and we would appreciate the chance to learn more. Please contact us via [email protected] so that we can address each of your concerns in greater detail. We hope to connect as soon as possible.
Thank you for telling us about your experience in our community! While we appreciate that you highlighted our spacious floor plans and tranquil ambiance, we are disappointed to read that your experience was anything less than exceptional. We are discouraged to read that after our change in management you feel the quality of our community has diminished as it is our goal to uphold excellence and provide 5-star service. We sincerely apologize if you have experienced otherwise and we want to let you know that we will use the feedback in your review to improve the experience for others. Lastly, if you would like to discuss anything further, we invite you to stop by our office. Take care!
Dear Resident, thank you for taking the time to voice your concerns. Our team takes pride in providing professional service, so we're disappointed that miscommunication has affected your perception of our community. We would appreciate the opportunity to clear things up. Please contact us at [email protected] at your earliest convenience so that we may answer any questions and concerns. We look forward to speaking with you.
N/A
860
N/A
The Cypress
N/A
960
N/A
The Aspen
N/A
1,000
N/A
The Autumnwood
N/A
1,000
N/A
The Bradford
N/A
1,100
N/A
The Birch
N/A
1,300
N/A
The Willow
N/A
1,380
N/A
The Oak
N/A
1,280
N/A
The Magnolia
N/A
1,440
N/A
The Dogwood
N/A
1,547
N/A
The Maple
Welcome home to luxury living at Forest Ridge Townhomes in Knoxville, Tennessee. Forest Ridge is an upscale apartment community featuring spacious one, two and three bedroom townhomes. An extremely unique feature of Forest Ridge is "The Club." This extraordinary reception and conference center is beautifully appointed with ornate chandeliers soaring from the 20 foot ceilings, oversized columns, floor to ceiling windows and marble flooring, perfect for banquet events. Additionally "The Club" features a 36 seat cinema theatre, indoor sports court for racquetball or basketball, business center, reading library and full kitchen. Forest Ridge residents enjoy convenient access to Middlebrook Pike (Tennessee Hwy 169) and access to Pellissippi Pkwy and downtown Knoxville. We are only 10 minutes from West Town Mall and the Oak Ridge National Laboratory. Visit us today to reserve your new home!
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Forest Ridge Apartments