Review History for anonymous

Forest Ridge Apartments


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anonymous

Resident ā€¢ 2013 - 2014

10/2/2014

I have lived at Forest Ridge for 1 year and will be staying one more year. We have the Maple floor plan ($1119 base cost). I am on a short term position in Knoxville and am only staying because of the hassle and cost it would take to move. Overall Rating Do not live here. There are cheaper and nicer options in West Knox and Oak Ridge. Key amenities listed on the website are incorrect. If I was looking again I would choose a different place. Pros The units are well laid out and nice. Our floor plan feels more like a townhouse than an apartment. The grounds are really nice and nice to walk around. Almost every unit is nice, there are very few that are ugly or undesirable. Maintenance is fast to address issues and always tries to fix the problem. I have never gotten a note saying they didn't see the problem, they always try to replace something. Close to grocery stores, veterinarians, and a few restaurants and bars. The pools are nice and almost always open (but they are very busy) The area outside your apartment is yours to modify (within reason) if you desire, which is fun. Cons -The apartments are one of the most expensive in the West Knoxville. -There is no on-site recycling. Given that we are paying a huge amount of money we should not have to drive to the recycling center (~20 minute drive). It is embarrassing that we live in a place where recycling is not more important. When asked about it the staff says it costs too much money, even though they charge a 7/month trash fee. -Far from Target/Walmart/Malls etc. -There is no package service here, even though the website lists it. Package service means the front office takes your package and leaves a note telling you when it has arrived. Because the service does not exist here, packages are delivered to the post office (~20 min drive) with restrictive hours. This is a huge deal breaker for me, if I had known there was no package service I would have chosen a different location. -Front office staff is terrible. Mostly they just don't do anything. There are many of them and only the manager has any real power, her staff will not even deliver formal complaints. I have been told on many occasions to schedule a meeting with the manager instead of them scheduling it for me. Most of the staff live at the unit for a reduced rent. -The manager ignored my emails to schedule meetings and is quick to dismiss you if you go in while she IS at the office (her hours are not listed). -People speed through the lots, it is probably dangerous for children/pets but I do not have any. -Amenities (which are directly related to the high cost) are always broken. DO NOT BELIEVE WHAT THE WEBSITE LISTS AS FEATURES OR AMENITIES. The issues are listed here. -On my first day in I noticed that the front door of my unit was severely scratched and had a child's name from the previous tenants carved into it. I requested that the door be repainted as part of the move-in checklist. It has not been addressed even though I asked the staff multiple times. -The apartment provides a car wash station, which would be great except that the vacuum (50c per vacuum) is ALWAYS broken, and the water for the hoses is almost always turned off. -Trash compactor is always broken and smelly from the buildup. -No hot tubs at pools -Equipment in fitness center is broken -The staff tells you at move-in that the rates are variable based on demand. Rates are ALWAYS increased in the next year, like they are punishing residents for staying. -The printer in the resident office is broken about half the time. This is unacceptable when you need reliable access to a printer. -The website lists it as a secured community, but the gate to stop people from coming in is either broken or just open. Really it wouldn't stop anyone from getting in anyways. Not a big issue for me, but I know a part of my money is going to keep this useless gate 'operational' -Website lists crown molding, that is just a lie. None of the units have crown molding.

    Review 43 out of 109

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    Forest Ridge Apartments

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