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Gateway at Knoxville



Resident · 2015 - 2016
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Office Staff
This place is the absolute worst place to live! First of all the office staff is HORRIBLE mostly Kiera (not sure of spelling), they are rude and incredibly unprofessional and make it impossible to do simple tasks and change what they say often! Second, we had a rat problem outside our building and when I called to inform them it took a while for them to put simple traps out and those didn't even work nor did I see pest control over there again. Third, they offered a resident appreciation month which in the email they sent told us what would happen each week including trash pick up and an event in the office. They stopped it about two weeks into the thing and never came and got my side of the complexes trash and gave no follow up or anything. And one of the last points I will make is that there were not one but TWO places where somebody threw up in the hall both of which sat there the entire duration of my lease and I would be willing to bet are still there. There were more bad then good things about living here I understand there is new management but unless they get new office staff who actually care about the residents it isn't going to be much better. I would also like to add that I was never "in trouble" with them or a trouble maker in the community and almost always paid rent on time. I've never had an issue in any other apartment complex or dorm I've lived in and I've lived in multiples. This was by far the absolute worst experience I have ever had with an apartment.
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Gateway at Knoxville

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