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Quarry Trail

3999 Highland Crest Way

Knoxville, TN 37920

 
 
 
 
 
 

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Chelsea_C697
Resident · 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/06/2019
I rarely had issues living here my first year. The management changed and that's when everything went downhill. I had it set up so my rent would be paid automatically every month, so I wouldn't have to take a check or deal with late fees. Very soon after new management came in, I was logged out and couldn't log back in. When I talked to the manager, she basically said "try changing your password". Once I did finally get logged in, there were MULTIPLE months where they took the portal down for various reasons and then they changed the portal altogether. They gave us little notice of these changes. ON TOP OF THAT, per my contract, I am supposed to receive a notice that my rent is due on the first of every month. I don't. And when I was most recently charged with a late fee AND realized I would be charged over $600 for my $520 rent (I have been charged with multiple under the new management) I called to tell them my situation. The manager was less than polite. I feel totally ripped off. They've probably made bank this year just on late fees. I'm so glad I'm moving out this summer. Management really makes or breaks the place, so I recommend waiting for new management (current is 3rd group properties) before living here. I've also lived at The Heights and it's just as good amenities with better views and lower prices. I absolutely recommend them over Quarry Trail.
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