Review History for anonymous

Madison Shelby Farms


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anonymous

Resident 2015 - 2016

7/21/2016

Lived here one year and couldn't wait to move out. Says luxury apartments, but far from it. Dog poo everywhere, broken fountain, the pool is unkempt, no parking available after 6:00, the breezeways are DISGUSTING, and the gates are almost never closed! They send threatening letters about the trash that builds up in the breezeways, but never follow up on it. The maintenace guy is responsive and very skilled, but he's just one person and can't get to everyting. Office staff says they can't hire enough people to keep up with the maintenance requests. Cheap inefficient appliances. They say you can paint and hang items on the wall (like a TV mount) but then take part of your deposit when you move out. No move out check list or expectations were set so when I thought I had cleaned every square inch of the place, they still hit me with charges for too many holes in the walls. I didn't even have a TV mount, but did have a couple shelves. I removed the wall anchors and filled the holes, but was still charged for $75 for sanding! I can't speak with the person who walked through my apartment because she went on vacation the day I received my letter indicating I was being charged and she conveniently didn't leave any pictures or enough expalation for the other other office staff to have an intelligent conversation about my charges. So now I get to wait a week until she returns because "she's entitled to time off too". Sure, she's entitled to time off, but when I take time off, I (like the rest of us professionals) am expecte to leave enough details with someone in case questions arise. Very unprofessional office staff, all I get are excuses like corporate won't let us do XYZ or corporate won't hire additional maintenance assistance. They don't take responsiblity for any of the issues. After all this, they are waaay over priced too! I would give this place zero stars if I could, but since I can't I'll give the one star to the maintenance guy as he works his tail off and does a great job.
    Manager

    8/22/2016

    Madison Shelby Farms
    Dear Anonymous, We hate that you did not enjoy your stay here. We have made some improvements to the community including a new fountain, gate repairs, pressure washing of the breezeways and exterior painting over the last several months and would love for you to stop by and take a look around. We also have our pool professionally cleaned by a pool company twice a week. As far as charges to your account when you moved out; we encourage everyone to read their lease so they are not surprised when they have received charges for damages. However, if there is anything further you would like to discuss, please feel free to contact our office at 901-747-9000. Sincerely, Wendi Reinmann, CAM Business Manager Madison Humphreys Center

    Review 24 out of 202

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    Madison Shelby Farms

    March 2024

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