We chose this community based on the amenities! Specifically the advertised "heated resort style pool"! When we moved in it was "year round" heated pool. In March we asked if the heat could be turned on and the responses were... "it costs too much to heat the pool", "the heat messes up the chemicals so we can't turn it on", "we have to get permission from our corporate office", "the temperature outside has to be below 65" and a few other ridiculous reasons! We have again asked for 2 weeks and pretty much the same responses. Our kids are on fall break this week and we parents (other families as well) are extremely disappointed in the management! There is absolutely NO reason why they could not honor our request!! We pay for it in our rent!