The staff is very kind, caring, and easy to get along with. My concerns and questions are received and acted upon promptly. I've had few maintenance requests, but any I've had were taken care of within a day. I do not hear my neighbors below or next to me. The only noise is from traffic which is expected due to being conveniently located within the city, close to the main highways, interstates, and the airport. It's city living, and with a dependable staff and management company - better than any rental landlord I've ever had!