I am pleased with most things at the apartment complex i love in, but the only negative thing thus far is last summer they didn't get the main pool up and running while it was still warm enough to swim outside. My 4 y/o was heartbroken everyday walking by the pool to our apartment because she wanted to swim so bad. Another negative is in the complex I live in, the water bull is split between the whole building, not based upon individual useage. Other than those 2 things, my family is happy here.