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The Carillon

1001 4th Avenue North, Nashville, TN 37219
(66 Reviews)
$1,682 - $4,996/mo

Move-In Specials

MOVE IN SPECIALS! 1/2 MONTH FREE!

Reviews

(66)

4.4 rating

See Details

66 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

laurenw1985

Resident 2020

10/7/2020

My experience with The Carillon has been a positive one since the beginning. From looking at available units, to signing the lease, details needed for the move and then the move-in itself, I couldn't have done it without Teresa's help and prompt responses to my endless questions. Moving from PA to TN was not easy during a pandemic and she helped keep some sanity intact. Even on move-in day she popped in to see if we needed anything. The repairs being done from the Tornado were less than ideal for a couple of months. But, since arriving in May, it has been as good of an experience as it could be with the repairs and being 2020 in general.

    Manager

    10/8/2020

    The Carillon
    Hi Lauren, thank you for your positive review! Our team works diligently to provide a wonderful community for our residents, and we're thrilled our efforts are recognized in your feedback. Thank you for choosing Carillon as your home! Sincerely, Zachary P., Community Manager thecarillonmgr@pinnacleliving.com
    Review Author Icon

    JoannaSroga

    Resident 2020

    6/24/2020

    Being a resident here only for a few weeks I can only speak to my experience recently. Teresa in particular has been extremely helpful and patient to my sister and I as we navigated our first move long distance. She is timely with her responses and has gone above and beyond when she was not required to do so. There are repairs still happening on the grounds which is understood since everything that has gone on and is the only reason I couldn't give full stars for those responses. Otherwise everything has been great!!

      Manager

      6/28/2020

      The Carillon
      Joanna, thank you for your review. We are so happy that Teresa provided you with an excellent introduction to Carillon. Your satisfaction is important to us and we love to hear that our community is the perfect fit for you. Sincerely, Zachary P., Community Manager thecarillonmgr@pinnacleliving.com
      Review Author Icon

      EmGabriella

      Resident 2020

      6/12/2020

      My sister and I just moved to Nashville and into the Carillon at the beginning of June (our first official move on our own)! Teresa has been AMAZING from the get go, incredibly knowledgeable and PATIENT with ALL of the question (and believe me we had a LOT). With COVID and everything going on we ran into challenges and delays with our move and again Teresa was there to help and accommodate and totally relate/understand/empathize. We could not have done this move without her and her attentiveness to everything! Additionally there was a nightmare of an experience upon moving in, with Zippy Shell (DO NOT USE THEM BY ANY MEANS) which Teresa went ABOVE and BEYOND to help us take care of. Truly looking forward starting this new chapter at in Nashville and specifically at The Carillon and looking forward to all of the common areas, gym, social gatherings to kick into high gear so we can get fully acquainted with our new home.

        Manager

        6/17/2020

        The Carillon
        EmGabriella, thank you for sharing your experience! As you know, the comfort of our residents always comes first. We appreciate that you've highlighted Teresa with such high praises and we're confident that you will continue to experience the same high-quality service from us throughout your time here. Welcome home! Sincerely, Zachary P., Community Manager thecarillonmgr@pinnacleliving.com
        Review Author Icon

        JLI9

        Resident 2018 - 2019

        12/23/2019

        I had been waiting on awhile to think about what I was going to give the experience of living at Carillon for about 1.5 years. I will say my review has some high ratings due to great price, amazing location, and great apartments + amenities. If you can make it through your lease at this apartment with 0 issues you may feel differently and go for higher ratings. However I had a few instances that left me angry and questioning the customer service. First they signed for a work package that was delivered ($300 printer) and sent to help working from home. I contacted them knowing I would not be home that week and let me know they had signed for it and put it in the package room. I asked them to put it behind the desk before I was back and the called the next day to ask if I picked it up when it had been actually stolen. They never moved it because it was too heavy. Told me to file a police report or ask to resend the package (not possible). Cameras also do not protect the package room and face just a few entrances that… See More>
          Manager

          12/26/2019

          The Carillon
          Thank you for your detailed and insightful feedback, John. We are disappointed to hear that our services did not meet your needs to your satisfaction regarding our solutions to the stolen package and your maintenance request. Although you are no longer living with us, we would appreciate the opportunity to hear any suggestions you may have for resolving these types of concerns for future residents. We assure you that our intention is to provide the best in apartment living so we want to always work to improve for all our residents' needs. We look forward to speaking with you and wish you well in your new home.
          Review Author Icon

          anonymous

          prospectiveVisited 2019

          10/4/2019

          Great Location in Germantown! Loved the amenities including Swimming Pool, and the Fitness Center. Also, the leasing office staff was warm and welcoming. Will be submitting my application soon!!!!!!!!

            Manager

            10/4/2019

            The Carillon
            We are delighted to hear that you loved our community. Our residents are our top priority, and we will continue to go above and beyond to ensure the happiness of those who call Carillon home!
            Review Author Icon

            Edgar_H

            Resident 2017 - 2019

            7/5/2019

            ago Renter (especially minorities) beware I lived at the Carillion starting in 2017 I would not trust the five stars on here some aren't from residents and if any of the five star reviews are from resident who knows what incentive were given to provide it. Management changed three times in that short period. Hallways were dirty , trash chute constantly overflowing. Initially, "Maintenance" was amazing and then they got rid of them. They had several issues with minority staff members being treated unfairly, and dismissed them. I was vocal about the constant pet feces and lack of landscape care, and was threaten by management. A resident called me the " N" word because I asked her to pick up the dog feces she left in front of my door ( this is inside the building ) and management sided with her when she complained about me and never asked for my side of the story When I left, I was charged with 600 dollars worth of "damages" that included the removal of a paper bag "50" dollars. Plastic arm bands "150" dollars est. I was lied to so many times by personnel. It's just really unprofessional I believe they… See More>
              Manager

              7/9/2019

              The Carillon
              We are deeply concerned about your perception of our team. We pride ourselves on the inclusive of our community, and we can assure you that we do not condone any actions that could be discriminatory in any way. We welcome feedback from all of our residents, regardless of the sentiment, for it allows us to learn how we can become the very best for our residents and we apologize if we have made you feel otherwise. We would like the opportunity to improve your impression of our team as well as answer any questions you may have about any fees that you may have been charged, so please contact our community manager directly at thecarillonmgr@pinnacleliving.com. Thank you for taking the time to share your experiences, and we look forward to speaking with you soon.
              Review Author Icon

              anonymous

              Resident 2017 - 2019

              5/31/2019

              Renters beware! The Carillon will cost you more money and a headache than it is worth and there are many apartment communities in the Germantown area that have more amenities and better management. I moved into the Carillon in 2017 and lived in two different units between 2017 and 2019. Management changed several times over the course of that time and with those changes came a lack of professionalism, poor cleanliness/maintenance of the community, and false promises. At the time of move-out I declined to renew my lease due to the following: the trash chutes were always overflowing with garbage (spotted maggots on the 3rd floor), hallway carpets were stained and smelled of a foul odor, residents were breaking glass bottles in the hallway and pool area, elevators were often broken or out of order, management or any of the staff were impossible to reach (rarely in the office and never once returned a voicemail), the package lockers were out of order for over a month and packages went "missing"/stolen, residents and maintenance failed to clean up pet waste resulting in dirty and foul smelling court yards, management had falsely communicated for one year that a "pet spa" was being… See More>
                Manager

                6/3/2019

                The Carillon
                We are concerned by your review of our community. We can assure you that our team works hard to ensure that we are providing the best living experience for our residents and that our grounds are pristine. We understand that you experienced issues in your home that we were not able to resolve in a timely manner and for that, we apologize and we can assure you that this is not common for our community. It is unfortunate that we were unable to turn your improve your stay during your time with us, however, we wish you the very best in your future endeavors.
                Review Author Icon

                anonymous

                Resident 2018 - 2019

                3/14/2019

                Literally the worst apartment complex I have ever lived in. Same day notice for everything, drug addict throw up has been on the 4th Ave garage steps for months, I have found human waste in the garage, I have had property stolen from my room from poor contractor screening, there's dog waste everywhere! I have had an over night package held and lied to about it's whereabouts to avoid liability! I was lied to about what apartment features I'd have, I was promised an upgrade, I was lied to because it was given away! No reimbursement was given for moving expenses, they do nothing about noise and insect problems, the gate breaks once a week, they have been working on a dog washing station for the last 9 months, they only care about getting tenants in, not keeping them, they're fake and rude, I truly don't even think I'd lie to someone I wanted to suffer! And it's truly not even just me. The three tenants that live next to me say pretty much the same story!!! BEWARE, seriously!

                  Manager

                  3/19/2019

                  The Carillon
                  We would like to extend our deepest apologies for not providing you with the living experience you deserve. It is our mission to provide our residents with a lifestyle that you are proud of, and this is why we do our best to maintain a clean and comfortable environment here. We also try to be clear with our communications and with our notices, and we'd like to talk to you about your feedback regarding this because we want to make sure that we resolve any concerns that you have about this topic. It is also a priority for us to make sure that our residents receive their rightful packages, and we'd like to go over your experiences with this and any issues with theft because we do not take feedback of this nature lightly. We urge you to contact our property manager, Zachary Pandino, directly at thecarillonmgr@pinnacleliving.com so we can discuss your review. We hope it is not too late to show you what our community is about.
                  Review Author Icon

                  Bohick14

                  Resident 2016 - 2018

                  8/17/2018

                  Building is falling apart. The new management is incredibly rude and non-responsive. They will always try to get themselves out of situations by saying "The old management didn't inform us, sorry there's nothing we can do". They do the bare minimum with events often running out of food in the first couple of minutes. The pool is not maintained at all and is often a frat scene with drinking, loud music, and debauchery that makes no one else be able to enjoy it. Good location, that's about it. It's not worth the headaches you'll encounter.

                    Manager

                    8/23/2018

                    The Carillon
                    Dear Resident, thank you for sharing your experience with us. We're discouraged to learn about your interactions with our team and we'd like to work towards improving your impression of us. At your earliest convenience, please visit our office so we can discuss how our staff can improve your living experience.
                    Review Author Icon

                    Ashley_P917

                    Resident 2018

                    3/9/2018

                    I'm obsessed with this place. I've been in Nashville for 3 years and always secretly longed to be in Germantown. Traffic is better here. Restaurants are better here. It still has an older charm. People smile and say hello in the hallways - when we moved in a girl down the hall offered us her cart to carry things, maintenance always comes right away. We are so happy here!

                      Review Author Icon

                      Rene_C

                      Resident 2017 - 2018

                      2/15/2018

                      I really like living here! It’s close to so many things such as restaurants, shopping and hair salons. It also has easy access to the interstate and it’s walking distance to downtown. There are always plenty of things to do in the area, especially walking to the farmers market and the park.

                        Review Author Icon

                        jdiefes25

                        Resident 2018

                        1/12/2018

                        Living at carillon has been a wonderful experience so far. They offer a ton of amenities, including a very nice gym, beautiful pool with outside lounging and relaxing, a grill, game rooms and more. They also keep the building very safe with key fabs at every entrance and from the parking garage into the building.

                          Review Author Icon

                          Resident 423985

                          Verified Resident 2017

                          11/25/2017

                          Moved in mid-month and moved from out of state. Overall experience was good. There have been a few bumps in the road, but management has been great at addressing every concern or hiccup that has happened. Community so far is quiet and clean. Office and maintenance staff has been very friendly and open to answering all of my questions.

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                            Resident 423274

                            Verified Resident 2017

                            11/22/2017

                            Overall it's a great place. Great location and easy access to many different locations, especially downtown and easy interstate access as well. The apartment stays clean and the people are all friendly as well.

                              Review Author Icon

                              Resident 422940

                              Verified Resident 2017

                              11/22/2017

                              Great neighborhood, helpful staff. Parking is included and convenient. The unit we decided on had more space than anything available in other complexes. Great kitchen and closet space. Noise can be an issue, Jefferson is a main road with lots of truck traffic. The generous attractive apartment windows are not up to the task of acceptable noise suppression. If you're sensitive to traffic noise this is not the place for you. Also, you'll get to know your upstairs neighbors regardless of whether you meet them or not. Our unit has a creaky board in our ceiling /their floor which constantly reminds us of their presence.

                                Review Author Icon

                                Resident 411418

                                Verified Resident 2017

                                10/27/2017

                                Mytch and the other front desk professionals immediately did everything they could to meet my inquiry needs. Viewing apartments, scheduling our move-in and pre move in inspection was facilitated to meet our schedule. No pressure, no excuses they just worked with us to meet OUR needs.

                                  Review Author Icon

                                  Resident 406725

                                  Verified Resident 2017

                                  10/13/2017

                                  The Carillon Apartments are great. They have so many amenities and the location is perfect. We worked with Mych to get moved in and everything was streamless. The pool is HUGE and the gym has everything we need. My wife and I are so happy we chose the Carillon Apartments.

                                    Review Author Icon

                                    Resident 401576

                                    Verified Resident 2017

                                    9/29/2017

                                    Very classy apartment. Prompt service. Great location. If you're looking for upscale downtown living this is the place to be. Being steps away from the Nashville Sounds is a major plus. The local nightlife is great.

                                      Review Author Icon

                                      Resident 400563

                                      Verified Resident 2017

                                      9/27/2017

                                      It is great and all amenities advertised are available and well maintained. The on line application process should be enhanced to have 'skip' logic. If someone has been at their current job for over 25 years filling out previous employment should not be required. If applicant sold a home that was paid for , zero should be allowed for mortgage payment. If someone has lived at their current address for more than 8 years their previous residence shouldn't be required.

                                        Manager

                                        10/13/2017

                                        The Carillon
                                        Your feedback is greatly appreciated as each resident is what makes Carillon so great! We are so glad that you are enjoying all of our luxury amenities. Based on your feedback, our support team enhanced the online application with 'skip' logic. We appreciate your suggestion and are glad we can make our application process easier for future residents! Please don't hesitate to let the leasing office know of anything that you may need in the future. Rachel Roberts Property Manager Carillon 615-748-3744
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                                        Resident 399671

                                        Verified Resident 2017

                                        9/25/2017

                                        It's been a great pleasure to live at Carillon. The building, staff and amenities are all fantastic. The neighborhood is great as well. I would definitely recommend Carillon to anyone looking for apartments.

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                                          Resident 396720

                                          Verified Resident 2017

                                          9/18/2017

                                          Just moved in so the apartments but so far everything has been great. The staff has been helpful with any questions I have, amenities are also very nice. I live on the first floor so street noise is a little louder than I am used to but not super disruptive. Overall would recommend so far.

                                            Review Author Icon

                                            anonymous

                                            Resident 2016 - 2017

                                            8/27/2017

                                            Terrible management, roaches, and mold in the walls are just a few of the many issues. The Carillon charges premium prices and has nice looking amenities, but it's all surface beauty. In reality everything was slapped together and is low quality. I was the first resident in my apartment and by the end of the year so much had gone wrong. From faulty switches to rust on metal surfaces in kitchen and bathroom. You can hear the upstairs neighbors like they live with in your apartment. Walls are thick, but floors are thin. Any perishable food would mold in days which always had me puzzled until a friend next door discovered black mold in the walls. This is a fairly common problem apparently. I was on the 3rd floor and found a couple of roaches, but my friends on the first floor constantly found them and they swarmed all over the pool courtyard at night. While maintenance was very good the management of the building was ALWAYS inaccessible and they do not care at all about their residents. I moved here for work I had no friends in Nashville. I picked this building based on the promise of resident events… See More>
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                                              Resident 386971

                                              Verified Resident 2017

                                              8/22/2017

                                              The apartment itself is really awesome! The community, location, interior decor, and amenities are well worth the money. There are a few great people on the office staff, and a few not so much. Our move-in process was slightly complicated, as we had an inexperienced leasing agent and had to go to other staff to get many questions answered. We had some minor issues after moving in, which could have been resolved very easily, but the office staff member who was helping us was not knowledgable, did not have the answers we needed, and frankly, became frustrated with us as we continued to sort the issues out. There was some unprofessionalism that occurred in conversation, which has tainted our move-in experience. We are hoping that, with time, this office staff member becomes more knowledgable and helpful as well as more skilled in dealing with residents.

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                                                Resident 370717

                                                Verified Resident 2017

                                                7/17/2017

                                                I love this place! I looked at many other apartments, but the carillon no doubt was the best of all. If you want an apartment that is clean, has great management, fantastic location. Then, this is the place for you!!!

                                                  Review Author Icon

                                                  Resident 368455

                                                  Verified Resident 2017

                                                  7/11/2017

                                                  My girlfriend and I had a great experience working with the Carillon staff to get the information we needed and ultimately signing a lease. After move-in, we could not be happier that we chose Carillon. We feel like we are at home and would highly recommend this apartment to friends and family.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1A - Ruth

                                                    1 Bed, 1 Bath | 726 sq. ft.

                                                    $1,746 - $3,269

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    A3B - Di Maggio

                                                    1 Bed, 1 Bath | 865 sq. ft.

                                                    $1,988 - $3,713

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A2A - Aaron

                                                    1 Bed, 1 Bath | 772 sq. ft.

                                                    $1,949 - $3,648

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

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                                                    Renter Ratings

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                                                    Review Ratings

                                                    Noise

                                                    0.0

                                                    Grounds

                                                    0.0

                                                    Safety

                                                    0.0

                                                    Office Staff

                                                    0.0

                                                    Maintenance

                                                    0.0

                                                    Neighborhood

                                                    0.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

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                                                    Number of reviews in the past 365 days

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                                                    Manager’s Review Engagement

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                                                    Percentage of reviews responded to

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                                                    Manager’s Review Reply Time

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                                                    Average time to respond to reviews

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                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Covered Parking
                                                    • Garage
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Breed Restrictions Apply*. Pet Limit: 2. Comments: No Weight Restrictions!
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed Restrictions Apply*. Pet Limit: 2. Comments: No Weight Restrictions!
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 11- And 12-Foot Ceilings Available
                                                    • 24-Hour Management Availability
                                                    • 76 Walkability Score
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Beside Sounds Stadium
                                                    • Bike Storage
                                                    • Business Center
                                                    • Cabanas
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Credit Card Payments Accepted
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Disposal
                                                    • Downtown and Stadium Views
                                                    • Elevator
                                                    • Energy and Water Efficient Appliances
                                                    • Entertainment Kitchen and Lounge
                                                    • Faux Wood Flooring
                                                    • Fire Alarm and Sprinkler Systems
                                                    • Fitness Center
                                                    • Formal Dining Area
                                                    • Free Weights
                                                    • Furnished Corporate Suites
                                                    • Game Room with Billiards and Shuffleboard
                                                    • Gated Access
                                                    • Group Exercise Classes
                                                    • Guest Room
                                                    • Ice Maker
                                                    • Kitchen Islands
                                                    • Large Vanities with Single and Double Sinks
                                                    • Linen Closets
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Package Receiving Service
                                                    • Pet Friendly
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Premium Carpeting
                                                    • Recessed and Pendant Lighting
                                                    • Rooftop Pet Park
                                                    • Se Habla Espanol
                                                    • Short Term Lease Available
                                                    • Shower and Tub
                                                    • Stainless Steel or Slate Refrigerators
                                                    • Undermounted Sinks in Kitchen
                                                    • Valet Trash Service
                                                    • Walk In Closets
                                                    • Walk In Showers
                                                    • Wheelchair Access Available
                                                    • Window Coverings
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                                                    Leasing

                                                    Experience life in Music City and make your move to Carillon Apartments in Nashville! Our community is perfectly located in the heart of downtown, so you can easily walk to anything you're in the mood for including parks, pro sports, live music, festivals, markets, shops, restaurants, and more. Or stay in and recharge for your next urban adventure in a home as vibrant as your neighborhood. Ready to live next-door to Nashvilles greatest hits? Its all waiting for you here in our Nashville apartments for Rent.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Cushman & Wakefield

                                                    C+
                                                    C+
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                                                    494

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?
                                                    Anonymous
                                                    Answered on: 01/22/2020
                                                    A: Easy! Temporary Guest parking passes can be requested by residents at the office anytime. The building is also surrounded by street parking so no worries!

                                                    Frequently Asked

                                                    Cushman & Wakefield
                                                    Cats Allowed
                                                    Restrictions: Breed Restrictions Apply*
                                                    Pet Limit: 2
                                                    Comments: No Weight Restrictions!
                                                    Dogs Allowed
                                                    Restrictions: Breed Restrictions Apply*
                                                    Pet Limit: 2
                                                    Comments: No Weight Restrictions!
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    MOVE IN SPECIALS! 1/2 MONTH FREE!

                                                    Contact Property

                                                    The Carillon

                                                    July 2024

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                                                    The Carillon is a 599 - 1,704 sq. ft. apartment in Nashville in zip code 37219. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,682 - $4,996. Nearby cities include New Baden, Brentwood, Antioch, Cane Ridge, and Hermitage.

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