I lived at the Knolls for almost 2 years. Minor issues are to be expected when you rent anywhere. Any time something has come up, no matter how small or large the issue, the staff has gone above and beyond to take care of it. Maintenance comes out same day or next day even on minor stuff. Property management is such a huge aspect of renting and from the leasing, to property managers, to maintenance staff you can't ask for a more accommodating team This place knows how to take care of their tenants