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The Shay

9 City Place, Nashville, TN 37209
(97 Reviews & Surveys)
$1,596 - $3,632/mo

The Shay Reviews

(34)

4.5 rating

See Details

37 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1189632

Verified Resident 2024

5/20/2024

Nice Community. Improving the solutions and challengers that we have i our Community. The best Team. They are always checkin our request and our desires. We appreciate that. I hope in few time to have the best building in Nashville

    Manager

    5/20/2024

    The Shay
    Hello, thank you for your glowing review! We're delighted to hear that our team's efforts in addressing your needs and desires have been appreciated. Your kind words are a testament to our commitment to creating the best living experience in Nashville. We look forward to continually serving you with excellence and striving to make The Shay the best building in town! Sincerely, Mandy N., Community Manager
    Review Author Icon

    Resident 1248368

    Verified Resident 2024

    5/2/2024

    Really great amenities and location. The park is awesome for my dog, love that there are restaurants and coffee shops within walking distance. Nice building, great pool, friendly staff and maintenance crew.

      Manager

      5/2/2024

      The Shay
      We're thrilled to hear how much you're enjoying The Shay, especially the location, amenities, and our team. It's wonderful to know that your dog is loving the park! We're committed to keeping your living experience exceptional. Thank you for sharing your feedback! Sincerely, Mandy N., Community Manager
      Review Author Icon

      Resident 1222321

      Verified Resident 2023 - 2024

      2/1/2024

      THE SHAY apartments are very beautiful, kept very clean, the amenities are amazing and the staff is warm and welcoming, and the location is amazing. You would not go wrong picking out an apartment and living here!

        Manager

        2/1/2024

        The Shay
        We sincerely appreciate your glowing review of The Shay apartments! Your kind words mean a lot to us. Our dedicated and welcoming staff, coupled with our prime location, make us truly proud. Thank you for your recommendation, and we eagerly look forward to serving you further.
        Review Author Icon

        Resident 1219197

        Verified Resident 2022 - 2024

        1/22/2024

        Very nice community of people and a beautiful and well maintained building. It has a ton of amenities and is in close proximity to the heart of the city. Feels like you are in your own private resort with how tucked away and quiet it is.

          Manager

          1/22/2024

          The Shay
          Thank you for your kind words! We're delighted to hear that you're enjoying your time at The Shay. Our team takes pride in maintaining a beautiful community with a wealth of amenities, and we're thrilled that you find it like your own private resort in the heart of Nashville! - Karla Poole, The Shay
          Review Author Icon

          Resident 1214853

          Verified Resident 2021 - 2024

          1/6/2024

          Things have gone downhill the last year or so. It's sad to see because there's a great sense of community here. Things need to be updated and management needs to start reviewing the work done around the building. Such as the painting in the hallway on the 7th floor that looks like a kindergartner did it. It just makes the building look unkept.

            Manager

            1/16/2024

            The Shay
            Hello, my name is Karla and I am the new manager at The Shay. I realize things may have fallen through the crack since Mandy was promoted but I am here now and I assure you that we will get back on track. There was an error and wrong paint finish was used on the 7th floor and we are working to correct the situation. Thank you for your feedback and we appreciate your patience. Please stop by to say hello or contact me directly at tsnmanager@carterhaston.com with any other feedback. Sincerely, Karla, Community Manager
            Review Author Icon

            Resident 1197998

            Verified Resident 2021 - 2023

            11/9/2023

            Ive loved my time at the Shay! Gorgeous grounds, great staff and very quiet community. Residents are very kind, I wish we had more resident events so that I could meet more people that live in the community!

              Manager

              11/10/2023

              The Shay
              We appreciate your feedback and highlighting our team and community. We are working on more resident events and would love to hear from our residents what kind of events you would like to see. Best, Mandy, Area Manager
              Review Author Icon

              Resident 1191606

              Verified Resident 2023

              10/21/2023

              Used to be a luxury place but not it's not so much. Upkeep needed. Security is hit or miss. Neighbors are hit or miss as well. Most are nice and keep to themselves. Occasionally some are louder, leave trash around without recourse, but all and all it's pretty good for a city.

                Manager

                10/23/2023

                The Shay
                Thank you taking the time to give us your feedback. We strive to provide a 5-star living experience. We would like to find out more in detail on how we can earn 5-star. Please stop by the office or contact us at tsnmanager@carterehaston.com. Erin, Community Manager
                Review Author Icon

                Resident 1187738

                Verified Resident 2023

                10/7/2023

                I am really loving the amenities! The common areas are kept well maintained and I feel that safety is taken seriously. I always feel safe. The staff is great! I love that there is such a great fitness center.

                  Manager

                  10/18/2023

                  The Shay
                  Thank you so much for your glowing review... especially regarding our staff. Erin, Community Manager
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                  anonymous

                  Resident 2021 - 2023

                  9/11/2023

                  I've lived at the Shay since 2021 and have loved living here. The staff is responsive and there for you when you need them, and the property is beautiful. We have amenities unlike any other property in Nashville for the price point offered.

                    Manager

                    9/29/2023

                    The Shay
                    Thank you for your feedback and we wish you the best!
                    Review Author Icon

                    dcnrh4zvfq@privaterelay.appleid.com

                    Resident 2023

                    8/24/2023

                    Congratulations

                    We are new in The Shay. We are half for living here. The Shay is Nice community and the best staff.! Increasing results and best experiences for all the neighbors. Congratulations: Good job Erin and your team.

                      Manager

                      8/28/2023

                      The Shay
                      Recognition like your means the world to us. Thank you for making our day with your kind words. Best, Erin, Community Manager
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                      anonymous

                      Resident 2022

                      8/24/2022

                      Best place I’ve ever lived!

                      I love living at The Shay! The management is very nice & helpful! Also, it’s beautiful & you can’t beat the location! The outdoor green space is perfect for dogs & the pool area is amazing for hot summer days & grilling out! I suggest checking it out!

                        Manager

                        8/26/2022

                        The Shay
                        Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Sincerely, Mandy N., Community Manager
                        Review Author Icon

                        anonymous

                        Resident 2022

                        8/24/2022

                        AAA's For The Shay

                        Great apartment to live at, good for pets and the management is awesome! Being in One-city you have access to a Coffee shop, Italian restaurant walking distance, and always events going on in the outdoor courtyard.

                          Manager

                          8/25/2022

                          The Shay
                          We greatly appreciate your review. We are happy to hear that you love every aspect of The Shay. We hope you continue to enjoy our lovely community! Sincerely, Mandy N., Community Manager
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                          lucy_b608

                          Resident 2022

                          5/28/2022

                          My experience at The Shay

                          I love it here! Great facility, great location. The residents are kind and welcoming, and the staff goes above and beyond to keep things running smoothly/keep everyone happy. I also love the amenities - I appreciate the convenience of simply walking downstairs to workout (and I save money because I don’t have to buy a gym membership). I recommend!

                            Manager

                            5/29/2022

                            The Shay
                            We're proud to offer a wonderful place to call home here at The Shay! Thank you for the recognition. We appreciate your positive rating and hope you continue to enjoy your time in our community! Sincerely, Mandy N., Community Manager
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                            Mathew-33

                            Resident 2022

                            5/25/2022

                            The Shay!

                            I would 10/10 recommend The Shay to any of my friends or family moving to the Nashville area! Not only is The Shay in a great location right down the road from downtown and Vanderbuilt, but its such a nice little community in itself! When i visited for my tour David the leaseing consultant made me and my girlfriend feel so at home and welcome as soon as we stepped into the door! So overall The Shay was such a great and simple experience getting approved but has also been a great experience to live in!

                              Manager

                              5/26/2022

                              The Shay
                              You are so sweet to share such a wonderful review for us, Matthew! It makes us proud to earn recognition like yours and we'll be sure to keep up the five-star excellence. We hope you continue to enjoy your time at The Shay and have a great rest of your day! Sincerely, Mandy N., Community Manager
                              Review Author Icon

                              anonymous

                              Resident 2022

                              5/25/2022

                              The Shay

                              The shay is the best place to live in my opinion! Tucked away in west end/midtown, close to pretty much everything (less than 10 min drive to downtown, green hills, germantown, etc). Has amazing perks such as a super nice pool, 2 dog parks including a pet spa, a mini trail, and their living accommodations are so nice!! A lot of storage, elevated ceilings and different light settings to if you want it bright or dim! Also Mandy the manager rocks!!!

                                Manager

                                6/22/2022

                                The Shay
                                Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Sincerely, Mandy N., Community Manager
                                Review Author Icon

                                anonymous

                                Resident 2020 - 2021

                                9/29/2021

                                Parents… DO NOT let your child live in the SHAY apartments. The security is almost nonexistent. There have been numerous vehicles broken into. Today a girl was attacked by 3 guys. The security is a joke. Numerous complaints have been filed. We are considering taking legal actions against the company that owns this complex for their failure to provide a minimal level of security for their tenants.

                                  Manager

                                  10/20/2021

                                  The Shay
                                  ...
                                  Review Author Icon

                                  Awhite123

                                  Resident 2021

                                  9/29/2021

                                  People of Nashville and those moving here, do not consider The Shay as a place to live. The safety and security of this building are significantly lacking. After several complaints made over the last almost 2 years only empty promises have been made and it’s gotten to the point where a lady was attacked and robbed in our parking garage. I, along with others are trying to get out of our lease as this is no longer a safe place to live and management has shown little to know effort to make this a safer place to live.… See More>
                                    Manager

                                    10/20/2021

                                    The Shay
                                    ...
                                    Review Author Icon

                                    Resident 807682

                                    Verified Resident 2020

                                    8/25/2020

                                    Great community in regards to both amenities and residents! Staff is super helpful and accommodating, and any concerns are addressed well and resolved quickly. Super pet friendly- not one, but two dog parks (indoor and outdoor). Only great things to say!!

                                      Manager

                                      8/28/2020

                                      The Shay
                                      Thanks for highlighting all the features and qualities you love about The Shay! My team and I appreciate the glowing review! As always, we hope you'll let us know any time we can be of assistance. - Mandy Nelson, Community Manager, (615) 610-7429
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                                      Resident 807244

                                      Verified Resident 2020

                                      8/24/2020

                                      Recently relocated form out of state. I hadn't visited the apartment complex prior to moving in ? I was going only based on online pictures. Happy to say The Shay is even better in person. Absolutely beautiful design I feel like I live in a hotel. Very social and relaxed community. Definitely best choice in building

                                        Manager

                                        8/25/2020

                                        The Shay
                                        Thanks for sharing how impressed you were with our community! I'm happy to hear it exceeded expectations and that you're loving your new home. As always, please let me or my team know if we can ever be of assistance! - Mandy Nelson, Community Manager, (615) 610-7429
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                                        Resident 796314

                                        Verified Resident 2020

                                        7/26/2020

                                        So far, it has been great. I moved in this weekend and I am looking forward to using the facilities that are made available to me. Also, the location here is awesome with plenty of things to do nearby!

                                          Manager

                                          7/27/2020

                                          The Shay
                                          I’m glad you’ve had such a seamless transition into your new home at The Shay! Thanks for your review, and if I can do anything for you while you settle in please let me know! - Mandy Nelson, Community Manager, (615) 610-7429
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                                          Resident 790707

                                          Verified Resident 2020

                                          7/13/2020

                                          Absolutely love The Shay! Upscale units and a very safe environment. Dog friendly is of course a plus! :) I wanted to find a place that had a community feel and not right in the city. This place is perfect for that!

                                            Manager

                                            7/15/2020

                                            The Shay
                                            Thank you! My team and I do our best to make this a warm and welcoming community, so we're thrilled to hear what a great impression The Shay has made on you. Please let us know if you ever have any questions about our amenities or features! - Mandy Nelson, Property Manager
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                                            Resident 790069

                                            Verified Resident 2018 - 2020

                                            7/12/2020

                                            This is by far the nicest apartment complex in Nashville. The community respects our building, pool, and landscape. Hardly any 'partying'. The pool is amazing. I love how everyone respects each other in common areas. The apartments themselves are huge, tall ceilings which makes it feel larger. Great place to live.

                                              Manager

                                              7/14/2020

                                              The Shay
                                              Thank you! My team and I do our best to make this a community our residents can be proud to call home, so we're thrilled to hear what a great experience you're having at The Shay. Please let us know if you ever have any questions about our amenities or features! - Mandy Nelson, Property Manager
                                              Review Author Icon

                                              Resident 788408

                                              Verified Resident 2020

                                              7/7/2020

                                              The Shay has gorgeous! Beautiful apartment and building. I live in a studio, and it feels spacious. Great gym and pool facilities and excellent parking garage. I did not have issues throughout the leasing process, and I am very happy so far!

                                                Manager

                                                7/8/2020

                                                The Shay
                                                Thank you for sharing how happy you are at The Shay! I'm glad you're loving your spacious studio. Please let me or my team know if we can ever be of assistance with questions or requests! - Mandy Nelson, Property Manager
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                                                Resident 780482

                                                Verified Resident 2020

                                                6/16/2020

                                                Wonderful experience! The staff is very accommodating, I always feel safe and the apartment and surrounding community is stunning. The amenities are so accessible and state of the art, a very private and safe community.

                                                  Manager

                                                  6/18/2020

                                                  The Shay
                                                  Thank you for the five-star rating! My team and I certainly do our best to go above and beyond for our residents, so we're thrilled to see our efforts reflected in your review. As always, please let us know if we can ever be of assistance! - Mandy Nelson, Property Manager
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                                                  Resident 775807

                                                  Verified Resident 2020

                                                  6/4/2020

                                                  So far The Shat has been a fun place to live! The residents are super welcoming, and the staff is helpful. I couldn't ask for a better place! They even have carts in the lobby to help you move your belongings and or mail at odd hours!

                                                    Manager

                                                    6/9/2020

                                                    The Shay
                                                    Thank you for the glowing review and sharing some of the features you love about The Shay! My team and I appreciate the five-star rating, and we hope you'll let us know any time we can be of assistance -- we're always happy to help! - Lindsey Prince, Property Manager

                                                    Floor Plans & Pricing

                                                    Studio

                                                    E1

                                                    Studio, 1 Bath | 531 sq. ft.

                                                    $1,596

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    E3

                                                    Studio, 1 Bath | 498 sq. ft.

                                                    $1,600

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    E2

                                                    Studio, 1 Bath | 628 sq. ft.

                                                    $1,791

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.2

                                                    Grounds

                                                    4.1

                                                    Safety

                                                    3.9

                                                    Office Staff

                                                    4.8

                                                    Maintenance

                                                    4.5

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    10

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    4.6 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Additional Off Street Parking
                                                    • Controlled Access Garage With Remotes
                                                    • Free Parking
                                                    • Guest Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $350 ~ 350. Rent: $40. Restrictions: We love your fur babies here at The Shay! Please no aggressive breeds and no more than 2 pets per apartment.
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                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $350 ~ 350. Rent: $40. Restrictions: We love your fur babies here at The Shay! Please no aggressive breeds and no more than 2 pets per apartment.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Bike Shop and Storage
                                                    • Business Center
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • Resort Style Swimming Pool
                                                    • Ride Share Lounge
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                                                    Leasing

                                                    Meet The Shay: Nashville s premier apartment residences in oneC1TY, featuring a modern collective of studio, one, and two bedroom floor plans. A residential space that encourages an engaged, healthy, and mindful lifestyle and one that fosters a true sense of community, like no other. At The Shay, you ll find top-of-the-line features designed to suit you. Like timed, responsive lighting that follows a natural circadian rhythm to promote the best sleeping practices. Or, a second-floor library beckoning you to curl up with a good book. There s also a juice bar, on-site yoga studio, and irresistible resort-style pool. Need we say more?
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Carter Haston Real Estate Services

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 97 number of votes by renters, The Shay is currently rated 4.5 out of 5 stars.
                                                    The Shay is rated 4.1/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    The Shay is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    The Shay is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Shay is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    The Shay is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Shay is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.6 days to their community reviews in the past year.
                                                    Carter Haston Real Estate Services
                                                    Dogs Allowed
                                                    Fee: $350 ~ 350
                                                    Rent: $40
                                                    Restrictions: We love your fur babies here at The Shay! Please no aggressive breeds and no more than 2 pets per apartment.
                                                    Cats Allowed
                                                    Fee: $350 ~ 350
                                                    Rent: $40
                                                    Restrictions: We love your fur babies here at The Shay! Please no aggressive breeds and no more than 2 pets per apartment.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    The Shay

                                                    June 2024

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                                                    The Shay is a 498 - 1,613 sq. ft. apartment in Nashville in zip code 37209. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,596. Nearby cities include New Baden, Brentwood, Antioch, Cane Ridge, and Hermitage.

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