Review History for Verified Resident 907764

The Trails


Updated Review

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Resident 907764

Verified Resident 2021 - 2024

1/15/2024

Office staff is always willing to listen to talk and always courteous and friendly. I am happy to have been given transportation to the airport when no family was available to provide and was going to use Uber but staff and happy to provide ride.
    Manager

    1/19/2024

    The Trails
    Dear Ms. Carroll, Thank you so much for your review. We are so happy that we were able to assist you to make sure you got to the airport on time and also saved some money by not having to call and Uber or Lyft. It is important to us that we are able to assist when needed especially during the holiday season. We are so happy that you had a great time with your family. Please let us know if you need anything. Sincerely, Jennifer Diaz, CM
    4 Previous Reviews

    Previous Review

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    Resident 907764

    Verified Resident 2021 - 2023

    9/6/2023

    Maintenance staff is always, courteous, friendly, respectful and work completed in a timely fashion. Staff comes well prepared with work tools and necessary equipment to complete work quickly and efficiently.
      Manager

      9/9/2023

      The Trails
      Thank you so much for your review. Our maintenance team has over 20+ years of experience and works hard to make sure all residents are taking care of in a timely manner. This is part of our Live It Culture. We appreciate you being a part of our community. Please let us know if you need anything. Management

      Previous Review

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      Resident 907764

      Verified Resident 2021 - 2023

      7/24/2023

      The office staff has always been courteous and helpful and responding in a timely manner to my concerns,, I feel comfortable whenever I need to address an issue and have been very happy with work orders completed quickly.
        Manager

        8/3/2023

        The Trails
        Dear Resident, Thank you so much for your kind words. We are so happy that you feel that we are able to assist you and that you feel comfortable with the staff. We take pride in assisting all residents, vendors, and future residents and giving them the HRP LIVE IT experience. Please let us know if you need anything. Thank you for being part of our community. Sincerely, Jennifer Diaz, CM

        Previous Review

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        Resident 907764

        Verified Resident 2021 - 2023

        5/10/2023

        Office staff has always been available to answer concerns and friendly. I like being close to a food store and close to the beautiful Percy Priest lake. I am close to where my son works so I have access to a car when needed.
        Manager

        5/13/2023

        The Trails
        Dear Valued Resident, Thank you so much for the kind words. The entire team at The Trails makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Trails home. We are so glad that you love being close to shopping, the lake, and most of all your son. If there is anything that I can ever do for you, please feel free to contact me at 615-889-4800. Kindest Regards, Jennifer Diaz, CM

        Previous Review

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        Resident 907764

        Verified Resident 2021

        5/24/2021

        Community is close to interstate, takes pets, apartments are attractive and grounds are well kept. Management team member was very friendly, courteous, well informed, knowledgeable and very professional.
          Manager

          5/28/2021

          The Trails
          Dear Valued Resident,Thank you so much for the kind words. The entire team at The Trails makes it our goal toprovide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. We love that our community is so close to everything and still in a park like setting. We also love that you call us home. If there is anything that I can ever do for you, please feel free to contact me at 615-889-4800.Kindest Regards,Jennifer Diaz, CM

          Review 14 out of 270

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          The Trails

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