Ratings & Prices for Willow Grove Apartments, Nashville, TN

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.7
Safety	3
Office Staff	3
Maintenance	3.3
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	26.33 days

Ratings & Reviews (172 Reviews)

No reviews match your search.

Verified Resident 746965 • vrp • 2018 - 2020

02/24/2020

Space is great, most units updated. My biggest complaints are the laundry facility not ever having enough working washers and dryers. Second biggest complaint is I feel like my unit is falling apart. The floors have soft spots, counters sag, and the plumbing seems like it's… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

03/13/2020

Thanks for the feedback. We would happy to help with your specific concerns. We encourage you to stop by the office and speak with our Management Team so we can determine if there is a solution to the flooring problem in your apartment.

Verified Resident 739789 • vrp • 2019 - 2020

01/27/2020

Below my expectations. I have had numerous leaks, cabinets with warped wood that my appliances fall over in, staff that come in to tend my leak requests and leave the lights on all day. Im not one to complain, but the leaks are out of hand.… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

03/13/2020

We are sorry to hear your experience has been unpleasant so far and would love the opportunity to turn things around. Please reach out to a member of our corporate team at 515-645-9268. Thank you,

Resident • 2019 - 2020

01/09/2020

I moved into Willow Grove November of 2019. I love my apartment. It is a one bedroom. The only downfall is it doesn't have a washer and dryer. So far, the maintenance has been great and quick to respond. I had a great experience moving in… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

01/24/2020

Thank you for your positive review of our community. We appreciate you as a resident at Willow Grove. Please feel free to reach out to the office if you need anything.

natedav • Resident • 2017 - 2019

11/30/2019

Hands down, the worst apartment management I've experienced in my ~17 years since I graduated high school and moved out on my own. The practices of BH Management (current management as I write this, and when I lived there) at Willow Grove go beyond negligent, into… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

12/03/2019

Hello Nate, We are sorry to hear that your experience at our community has not met your expectations. Please know that we are happy to address any of our residents' concerns when brought to our attention. We invite you to contact the office so we can address any outstanding issues or discuss any charges you wish to dispute. Sincerely, Willow Grove Apartments

Verified Resident 721211 • vrp • 2019

11/25/2019

Move in process has been unprofessional. Apartment has other people's hair in the bathroom. Two drawers are broken. No one showed me to the apartment. Not sure how to work the fireplace because no one communicated it with me. The pin for my secure door doesn't… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

12/03/2019

Hello, We are sorry to hear that your move in experience at our community has not met your expectations. Please know that we are happy to address any of our residents' concerns when brought to our attention and invite you to come in so we can discuss any needs you may have and take care of them. Sincerely, Willow Grove Apartments

Verified Resident 634341 • vrp • 2010 - 2019

11/06/2019

One thing to remember is that these apartments are owned by a cooperation which means if you like it here, that's a plus, but their main focus is making money and if that means nickel & diming you with extra fees which use to be included,… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

05/29/2019

Thank you for the review! It's awesome to have our long term residents still with us after a decade! We have a great team that takes care good care of Willow Grove but we appreciate residents like you letting us know anytime you see something needing attention. Please let us know whenever you have a need! Thanks again,

Resident • 2019

10/25/2019

PLEASE READ BEFORE EVEN THINKING ABOUT LIVING HERE. I had two weeks before starting my new job in Nashville coming in from out of state. This is basically the only place that had somewhere available within the time frame. The website looked great, the photos looked… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/28/2019

We are sorry to hear about your experience and would be happy to discuss with you and review your charges. Please feel free to reach out to the management team.

Verified Resident 700129 • vrp • 2019

09/26/2019

Why ecperience is okay i didn't have any problem here it is a nice place to live . manager in office take care of her people in thid community she can talk to about anything going wrong in your apartment and move make sure you are… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Wow-thank you for your 5 star review. It's great to hear that you have had a great experience at Willow Grove. We hope to continue to make you happy for many years to come.

Verified Resident 698331 • vrp • 2019

09/23/2019

Well while applying there was a issue with the site so I was unable to lock in initial price quote, even after Crystal promised to honor it. I have been by two day to pick up mailbox keys and was unable to get them. The apartment… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you for your review and we hope all your issues have been resolved. We apologize for any inconvenience. Sincerely, Team Willow Grove

Verified Resident 695700 • vrp • 2018 - 2019

09/16/2019

Overall the place is ok....we moved here because we were new to town and living In a hotel so anywhere was better...the move in process was simple and quick....only thing is these apartments are OVERPRICED!!!! rent is 1236 for a 2 bedroom 2 bath but they… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you for your review and we appreciate your feedback. Please feel free to reach out to the management office to discuss any specific concerns we can assist you with. Sincerely,

Verified Resident 693933 • vrp • 2019

09/11/2019

Be sure to take pictures of everything when they're giving you the tour and if you decide to move in make sure you take pictures afterwards. Also be sure to know what comes with your apartment and what doesn't along with extra fees.

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

We appreciate you sharing helpful tips for new residents. Thank you so much for your continued residency. You are truly valued and we thank you for sharing your great experience with Willow Grove.

Verified Resident 692884 • vrp • 2019

09/10/2019

My experience here so far has been terrible. The community is poorly managed. Office hours are always changing. There is no access to the so called amenities. The apartments are poorly constructed. You can hear everything your neighbors do. Would not recommend to anyone.

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you for your review and we appreciate your feedback. Please feel free to reach out to the management office to discuss any specific concerns we can assist you with. Sincerely,

Verified Resident 689885 • vrp • 2019

09/04/2019

Willove Grove is my first apartment I've rented and overall it's just a few complaints and the staff is very helpful with getting my complaints fixed it becomes a little nosey when Police ride by with sirens on and with traffic but I cant Complain

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

We appreciate you sharing your review. It's great to hear that you are pleased with our staff and maintenance. We appreciate you as a resident and hope to have you with us for many years to come.

Verified Resident 440526 • vrp • 2018 - 2019

08/20/2019

I like living at Willow Grove apts because the apartment is very spacious the staff is very friendly and courteous. The grounds are well kept and it is sort friendly community. The ladies in the office are always ready to help. I've renewed my lease for… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

02/02/2018

Wow - thank you for your 5 star review! It's great to hear that you love the features in your new home. You are truly valued and we thank you for sharing your great experience with us at Willow Grove.

Verified Resident 677953 • vrp • 2019

08/13/2019

Although the staff responds quickly to issues, move in should have had less issues than to begin with. Broken or less than satisfactory fixtures, appliances, and doors. Floors should have been cleaned before move in. Maintenance responds in a timely manner but does not finish projects… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you for your review and we appreciate your feedback. Please feel free to reach out to the management office to discuss any specific concerns we can assist you with. Sincerely,

Resident • 2019

08/10/2019

TWO WORDS: STAY AWAY. Management is rude, maintenance enters whenever they want without letting you know which is a huge invasion of privacy. According to my lease, no one is allowed to enter my apartment unless there is an emergency. I've also called police numerous times… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you for your review and we appreciate your feedback. Please feel free to reach out to the management office to discuss any specific concerns we can assist you with. Sincerely,

Verified Resident 672730 • vrp • 2019

08/02/2019

The process of my fianc? and I moving into this complex (Willow Grove) was super quick and easy. Our complex takes pride in the look and cleanliness of the property and any questions are answered promptly (24-48 hours). The incorporation of community apps makes communicating with… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you so much for sharing your experience! We love to hear how happy you are with your home. You are truly valued and we thank you for sharing your great experience with Willow Grove.

Verified Resident 663659 • vrp • 2019

07/11/2019

I love it here. It onley takesm 15 min. to get to work. The staff is friendly and courteous. I feel safe living here. I am convenient to restaurant's and shopping. And not to mention convenient to Downtown Nashville. See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Wow-Thank you for the 5 star review. It's great to hear that you are enjoying your new home. We hope to have you as a member of our community for many more years.

Sam_M773 • Resident • 2019

05/29/2019

I have live all over the Nashville area in apartments for the past 20 years,and I can say without a doubt this community and staff,from the wonderful ladies in the office to the gentleman that work on my apartment when needed go above and beyond. The… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Wow-Thank you for the 5 star review. It's great to hear that you are enjoying your new home. We hope to have you as a member of our community for many more years.

LeAnne_N • Resident • 2019

05/29/2019

I have lived here for little under a year and i love it. Being single and new to Nashville the girls at the front are amazing. They make sure I'm ok and I have everything I need. I always feel safe. My only complaint is I… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

10/01/2019

Thank you for the 4 star review. It's great to hear that you are enjoying your new home. We hope to have you as a member of our community for many more years.

Resident • 2017 - 2019

05/28/2019

This is the worst apartment complex I've ever lived at. Hands down I can go on & on of just the piece of crap this place is. The front desk staff was a joke. They always treated my wife very rudely but they treated me very… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

05/29/2019

Thank you for your rating. We are sorry our community did not meet your expectations. We would be happy to discuss this further with you and can be contacted at [email protected] We would love to see our rating and your opinion of us improve! Thank you, Team Willow Grove

Verified Resident 312731 • vrp • 2016 - 2019

05/27/2019

Staff extremely unprofessional. Will lie to your face, and lie about you to cover their inability to do their jobs. Maintenance never fixes anything, and if they do it breaks 1 week later. You'd be better off in a homeless shelter. Not to mention a, apartments… See More

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

02/21/2017

We're sorry to hear that your experience has not been a good one and we'd like to be given the opportunity to rectify the situation. Because this post has been shared anonymously, we invite you to contact your property manager to discuss the situation.

Verified Resident 643899 • vrp • 2018 - 2019

05/23/2019

No easy way to get to walkable neighborhoods. Monthly charges for services you'd be fine without but you have to pay for. Small laundry room. Maintenance is typically quick to respond. Neighbors are friendly.

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

05/29/2019

Hello and thank you for the review. We'd be happy to help you out with directions, maybe we can offer some suggestions that make transportation easier. Please feel free to stop in the office and chat! E would also be happy to review any services the lease provides. We're starting to offer washers and dryers in certain floor plans, we could also discuss if this works for your unit. Sincerely, Team Willow Grove

Verified Resident 513191 • vrp • 2018 - 2019

05/13/2019

I'm not thrilled about the garbage around the dumpster and parking area. Very noisy on weekends and parking near your unit is impossible. I think sinfle people units should have assigned parking. I've inquired before.

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

08/13/2018

We appreciate you sharing your experience with us. We apologize if your experience was not up to your standards. We encourage you to stop by the office so we can address your concerns. Please know you that you are a valued member of our community.

Verified Resident 629310 • vrp • 2019

04/19/2019

Ive had a really wonderful experience so far living at Willow Grove. The staff is incredible and very helpful. Dana is a pleasure to work with and she will do anything she can to make sure you have a great experience!

Useful 0

Thanks for voting!

Report

Willow Grove Apartments Manager

05/29/2019

Thank you for the great review! We're glad to hear you are happy and that Dana made your experience even better! Thanks again! Team Willow Grove

•

Updated Review

Useful

Thanks for voting!

Report

Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer Connections

General

Additional Storage
Alarm System Included
Bark Park
Business Center
Cyber Cafe
Disc Golf Course
Energy Efficient Windows
Faux Wood Flooring
French Doors
Gas Fireplaces
Grilling Area
On-Site Management
Online Resident Services
Pet Friendly with Breed Restrictions
Playground
Private Balcony/Patio
Renovated
Resident Clubhouse with Coffee Bar
Resort Style Swimming Pool with Sundeck
Scenic Patio Views
Walk In Closets
Yoga Studio

Pets

Cats Allowed
Fee: $300
Rent: $25
Pet Limit: 2
Dogs Allowed
Fee: $300
Rent: $25
Pet Limit: 2
Comments: Breed Restrictions Apply.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$750 - $800
SQ. FT.
500
Available
Avail.
3 Units
Model
11A

View Floor Plan

Price
Price
$849 - $900
SQ. FT.
750
Available
Avail.
3 Units
Model
11B

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
$1,049 - $1,100
SQ. FT.
980
Available
Avail.
3 Units
Model
21.5A

View Floor Plan

Price
Price
$1,199 - $1,300
SQ. FT.
1,050
Available
Avail.
3 Units
Model
21.5ATH

View Floor Plan

Price
Price
$1,249 - $1,350
SQ. FT.
1,162
Available
Avail.
3 Units
Model
21.5BTH

View Floor Plan

3 Bedrooms, 2.5 Bathrooms

Price
Price
$1,425 - $1,500
SQ. FT.
1,395
Available
Avail.
3 Units
Model
32.5TH

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to Willow Grove Apartments located in Nashville, Tennessee. Have you dreamed of a neighborhood where you were surrounded by lush landscaping and tree lined streets, yet only moments away from the metropolitan lifestyle of fine dining, shopping and the best live music that Nashville has to offer! We are centrally located close to Green Hills Mall, 100 Oaks Mall, Opry Mills Mall, Nashville Sounds Baseball Stadium, the Nashville Zoo, Third Man Records, Midtown Nashville and more! Willow Grove offers one, two and three-bedroom pet-friendly and well-appointed floor plans that include washer and dryer connections, ceiling fans, large closets and more. Our newly renovated apartment homes also include new flooring and lighting packages. We are certain that we have an apartment that will perfectly fit your lifestyle. Apply online today!

Office Hours

Sunday: Closed
Monday - Friday: 08:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

There are no questions yet for this property!

Be the first to ask.

· Just Now

Frequently Asked

What are noise levels like at Willow Grove Apartments?
The community is rated 2.7/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Willow Grove Apartments?
The community is rated 2.7/5 stars, signifying moderate satisfaction on average.

How safe is Willow Grove Apartments?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.3/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 26.33 days to their community reviews in the past year.

Who manages Willow Grove Apartments?
Lion Real Estate Group

What is the pet policy at Willow Grove Apartments?
Cats Allowed
Fee: $300
Rent: $25
Pet Limit: 2
Dogs Allowed
Fee: $300
Rent: $25
Pet Limit: 2
Comments: Breed Restrictions Apply.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 2.5 Baths

What is the move-in special?
Move-in November and Get $300 off 1st month rent + Waived $150 Admin Fee *Restrictions Apply. Schedule Your Appointment Today*