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  Verified Resident 615002
vrp · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/13/2019
The power has gone out multiple times - it takes hours to fix it. It smells like smoke in the staircases and the gates seem to be not working every other week. Weve had to call maintenance several times for lazy mistakes with apartment features and half the treadmills at the gym do not work. Upkeep is awful and they charge you a ridiculous amount for rent.
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Cortland Addison Circle Manager

03/19/2019

Dear Resident, We are disappointed to see your low star rating. We would be more than happy to try and make this situation better, but it is very unfortunate that an area power outage is an unforeseen incident for the Town of Addison Residents. We are relying on Oncor to make the necessary repairs in a timely manner. I understand that there are frustrations that can come with this, but I am confident that once the power is restored, we will be able to make the necessary improvements to the gates and the fitness equipment that malfunctioned from the prior power outage. In addition, our community will soon be implementing a non-smoking policy in order for you and your family to enjoy. We'd like the opportunity to turn your experience around and improve upon our service and curb appeal in order to meet your expectations. Please reach out to us at (972) 239-7881 at your earliest convenience to discuss more ways to how we can turn this experience into a positive one. Sincerely, Roxana Portillo Community Manager

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