vrp · 1996 - 2020
The water outages have become a huge joke since CAF Management took over. I thought Greystar was bad but the new management company is far worse. Initially I had high hopes because they seemed to care at first. But now I realize that was just window dressing. When MMA was the property manager this place was clean, maintenance issues were taken care of quickly. But since they sold to Greystar then to CAF Management this place has gone way downhill. Sure, the people in the office are friendly but they don't get anything done. And they love to use COVID 19 as an excuse for poor maintenance, trash all over the property, huge delays in getting anything done. The water is off at least a couple times a months, then the hot water is out beyond the initial shortage-sometimes for days at a time. There is a water leak on the property that has been leaking about 2 months now. Due to this leak, our combined water and sewage bill this month is $100. For an apartment. I've informed the office numerous times to no avail. Just the other day I was told "We are working on finding the source ??" and yes, that's exactly how the email about it was replied to. I can walk over to where it is and see the source of the leak. Its where the first big leak was when they initially took over. If the hot water is off after hours or on a weekend (like this weekend where its been off a good 24 hours now) they simply won't fix it until normal business hours. Even though they nickle and dime us on everything, they won't pony up for after hours repairs. Afterhours maintenance still hasn't called me back, although they came by briefly last night as we were walking out the door for dinner with friends. I was told at the time they would check on it. But haven't heard anything since. It's 17 hours later, still not hot water, still zero communication. Emailing Jessica, the property manager will do no good, she claims she can't contact her own people as per this reply: "Mr. Scott you will have to call emergency maintenance to have them dispatched. I cannot dispatch maintenance after hours." Seriously? What kind of steaming BS is this that a property manager can't get her own people to handle a water outage? They also build covered parking. Sounds nice right? It's $30 a month. So far about 5-6 people are paying that for the 60-70 free parking spots we no longer have. Some buildings have a real parking crunch now because of it. There are erosion issues all over the west side of the complex. So when it rains, mud runs all over the parking lot. Absolutely nothing has been done about it but they did put new flowers around the office and entrance. How nice. After the mud dries, it leave dust everywhere that the lawn crew blows all over residents cars. This could be a really good community again if we had a management company that actually cared about the residents. But we don't.
Alcove Oaks Manager
Scottwax, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (817) 261-6674 to discuss this further.