I HATE LIVING HERE!! The office staff is HORRIBLE. The phone is rarely answered, they never return voice mails, They are unorganized and don't care about the quality of living for the residents. The current manager has lied to my face several times. The assistant manager isn't much better. The both refuse to accept responsibility for any issues that pop up. I've had several maintenance issues unresolved for months at a time. My dishwasher has went out twice and I had to wait weeks just to get a guy to look at it. They've "lost" my maintenance requests and there is not just a roach problem, but an INFESTATION. They are everywhere! Imagine washing your dishes and seeing roaches crawl in the sink. How about going to bed and seeing them on your nightstand. I've even had the pleasure of showing with roaches! Welcome to life at the Valencia.