Review History for Candace.franco

Stonelake at the Arboretum


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Candace.franco

Resident ā€¢ 2014 - 2015

5/20/2015

Overall I am very pleased with my decision to move here. The overall upkeep of the property is very good and I have found that if you submit a maintenance request online they are lightning fast about repairing it. Going to office to ask for maintenance doesn't work as well. The apartments themselves are nice, especially when you consider the price. I looked all over Austin before moving here, and with the proximity to downtown and the amenities you would be hard pressed to beat the price. As far as the staff goes, most are helpful and friendly, but I have a had a couple negative experiences. One issue is that they like opening the office late or closing early which is really frustrating when you have to leave work early to get back in time to get a package or something. Despite the issues the nice apartment at a good price makes dealing with a couple small issues no big deal.
    Manager

    5/21/2015

    Arboretum at Stonelake
    Thank you for your feedback. I am glad to hear that you enjoy your home at Stonelake and we will continue to do our very best to take good care of you. Our office is open 6 days a week and we typically do not have it closed, unless there is only one person working. We do apologize for any inconvenience this may have caused you. Please feel free to call me anytime at 512-527-8000 to discuss further. Sincerely, Sasha Community Manager

    Review 73 out of 159

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    Stonelake at the Arboretum

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