Review History for Alyssa_U

Bridge at Henley


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Alyssa_U

Resident ā€¢ 2019 - 2020

3/26/2020

DO NOT MOVE HERE! Especially if you have a dog.I moved in here in September, I was one of the first 40 or so people to live here and I am already counting down the months until my lease is up. It has been an absolute nightmare. They market this place as dog friendly but I would say the Community is barely even dog tolerant. When I moved in they made all these promises about dog amenities and dogs being allowed everywhere. As of today, they have banned dogs from basically everything, do not have a community area for the dogs (such as a dog park) and try to convince you to take your dog outside of the community to an area that is not confined, open to the public and flanked by two extremely busy streets. The only thing they offer is a dog wash that was designed so poorly that it is essentially unusable. They also allow extremely aggressive dogs to live here (ones that are human and people aggressive). No, I'm not talking about aggressive breeds.... just literally scary, unsafe, aggressive dogs that try to maul you when you run into them in the hallway. We have been threatened numerous times will all types of lease violations because of our dogs playing together off leash but they refuse to cite and address the aggressive dog issue at all. In fact, the leasing manager Karly informed me that aggressive dogs are not a lease violation at all. The leasing staff micro-manage the place like they are our parents and we are their children. We have received numerous passive aggressive emails about alleged "rule following" and have been threatened with non-existent (and illegal) fines. The leasing and management staff are literally incompetent. They do the bare minimum, have zero idea how to solve basic issues and don't even understand how their own leases work and/or are interpreted. They only enforce the rules that they want, and don't enforce the rules against people they like or are associated with the community. Although the place is brand new, the area is sketchy and the quality of the construction is cheap and bare bones. It is one of the places that looks nice on the surface but then you see how sloppy the details are. Cracks in walls, grout all over the shower and glue all over the countertops. When I first moved in I had to have them come and completely redrill the deadbolt on my backdoor because the plates didn't line up and the lock was completely unusable. They don't take security seriously and there has even been a vehicle stolen from inside the gates. This place is definitely not worth the expense and the headache from all the issues. If you want a really expensive babysitter, move here. Otherwise stay far, far, far away!
    Manager

    5/4/2020

    Aura Riverside
    Hi Alyssa_u, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to discuss your concerns in greater detail, and explore how we can ensure that you enjoy your living experience here at Aura Riverside. Please contact us at aurariverside@avenue5apt.com.

    Review 33 out of 33

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    Bridge at Henley

    March 2024

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