Review History for wumpdump

Balcones Club


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wumpdump

Resident 2016 - 2017

12/30/2017

I write this review sitting in an apartment for which I pay over 1200 a month which currently has rats scratching at the walls and a dish washer which will not turn on (potentially due to damage from the rats). No one is going to come to check the dishwasher until Tuesday at the earliest but that is a new problem and it is the beginning of a three day weekend. That being said, the rats have been here for several months. We have called several times to try to get someone to get rid of them but all pest control does is lay a couple glue traps and hope for the best, and that is if they actually come out. As an individual with high anxiety I have opted to pay for an alarm system which tells me when people enter and exit. I have shown proof that pest control has lied in the past and not even opened my door even though they signed out my keys and certified that they did do so. The only upside is that since the rats showed up the roaches that have been here since we moved in have disappeared. I complained about those the day we moved in and was told that they would be taken care of the following Tuesday (the only day of the week that pest control comes by). I was notified the Tuesday two weeks later that they never came by and would like to enter now. something I think I should have been told a week earlier. Our AC has failed several times but maintenance has been good about coming by to fix it. However, every other request we put in waits weeks or months. I had to tell my alarm company not to send police to my house because maintenance came by to fix an issue I brought up over a month prior. Also, that issue and a few others were never resolved. The grounds are often filthy, and sometimes dangerous. If there is broken glass or food on the ground, as there often is, it will be there for a while. There was a time when a car battery was left upside down in the grass for over a week.. We are right next to the highway which is convenient for travel but not for noise. I could even ignore the sounds of constant cars after a while but for our first year we had a couple who would scream and slam doors all the time. It was deeply upsetting to hear and we complained I have no idea how many times. generally the rule is three complaints and your out but we went way past three. The only good things about this place is the location. there are lots of cool place to go near by but if you aren't willing to pay extra for a parking spot or if no reserved parking is left available then you probably shouldn't leave because parking is very slim. There were times where either not enough people were renting reserved spots or those who got them decided to park outside of them that there was literally no parking in the entire parking lot. We had to park on a street right next to the access road. People did this so often that "no parking" signs now line that short street. The other positive, the people in the office are nice. that really is the only silver lining. They seem to care and are willing to listen. When we call and complain time after time after time they are never rude and always hear us out.
    Manager

    1/4/2018

    Balcones Club
    Thank you so much for taking the time to give us your feedback. We are so sorry to hear about the issues you are experiencing and we would really like to set up a time to speak to you in person or over the phone. This way we can go over and address each of your concerns and come to a solution. Please reach out to us at (512) 250-5064 or by stopping by the leasing office at you earliest convenience. We apologize again for the issues you have experienced and look forward to hearing from you, so we can come to a resolution.

    Review 31 out of 89

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    Balcones Club

    March 2024

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