These apartments are not disgusting or terrible but that's about the nicest thing I can say. For me the staff is the biggest failure. None of them understand customer service, in fact, none of them ever even smile! They really don't like they're jobs because they tend to take it out on me. Getting your packages, mail, or assistance is absolutely a nightmare in the office. Their hours are 9-6 M-F and SOMETIMES they are in their office on Saturdays. I cannot wait to leave this place.