Bell Hill Country

Hi there, thank you for your review. We always welcome feedback from our residents so that we can strive to improve where needed. We believe there may be some confusion causing these concerns, as we have different information on hand. Please feel free to request the Regional Manager's information if you are not satisfied with the management office's service! - Lindsay, Bell Customer Service

We love the amount of nature this area provides! Thank you for the positive feedback! Please don't hesitate to us know if there is anything we can help you with. -Shane A., Community Manager

Thank you for the feedback! We're glad you chose Bell Hill Country as your home and are enjoying it! Please don't hesitate to reach out if there is anything we can help you with. -Shane A., Community Manager

YES to 216! Thank you for the positive feedback! We're glad you're a part of the Bell Hill Country community. Please don't hesitate to reach out if there is anything we can help you with. -Shane A., Community Manager

Thank you for your feedback! We're currently looking into options for the gates as we're composing next year's budget. Please don't hesitate to reach out if there is anything we can help you with. -Shane A., Community Manager

Thank you for your feedback and suggestions! We will look into areas of improvement regarding the lighting near the mail center. Please don't hesitate to reach out if there is anything else we can help you with. -Shane A., Community Manager

Hello, thank you for your feedback! We're so glad to hear you enjoy the location and pool area. Please don't hesitate to contact the on-site team about these concerns, as they are more than willing to work with you and help in any way they can. - Lindsay, Bell Customer Service

Thank you for sharing your feedback with us! We really appreciate it. We are sorry if you have experienced less than stellar response times with your requests. We urge you to come into the office and discuss any issues you may have with our staff and we will be happy to assist you. Our four-legged residents are very special to us too! Maintenance works diligently to clean up any waste left on the grounds but if you see an area that needs special attention please call the office and we will get to it right away! Our courtesy officer lives onsite and can be reached by calling our office phone number after hours and selecting option 4. We're so happy the location is great for you and we hope to keep you as a resident for years to come. Sincerely, Bell Hill Country Management

Hello, thank you for leaving your comments. We understand your frustrations with parking; the city of Austin has measured the spaces and approved the size, but the team knows this is a pain point amongst residents. If management was to widen the spaces, it would unfortunately mean losing the number of spaces, which would create another burden. There are currently about 35 visitor parking spaces, but increasing the number of those would also impede on resident parking availability. It is definitely a balancing act! We hope this information provides some context into the parking concerns. Please let the office know if you have any questions! - Lindsay, Bell Customer Service

Thank you for taking the time to write a review and leave your feedback for Bell Hill Country. We are so happy to hear you had a positive experience with our staff! Our teams really work hard to make all of our residents feel valued so it's great that you were able to feel that. Please let us know if there's anything else we can do to make your stay better. -Lauren, Bell Customer Service

Hi there, thank you for your feedback. If you have any questions regarding parking policies, please don't hesitate to contact the office, as they would be happy to answer any questions! If a pet is off leash, that is a lease violation and should not be occurring. If a team member sees this, they will issue a violation; if this happens again, we would encourage you to let the office know so they can take the necessary action. We're so happy to know you are enjoying the gym and hope you continue to do so! Finally, there was a recent issue with the online portal in December, however these errors are few and far between. You should receive a confirmation email when the payment has been accepted; of course, if you feel more comfortable calling the office to make sure, you are more than welcome to do so. Please let the team know if there is anything they can do for you! - Lindsay, Bell Customer Service

Thank you for taking the time to write a review and leave your feedback for Bell Hill Country. We are so happy to hear you had a positive experience with our maintenance and office teams! We want all of our residents to feel at home in their apartment so we strive to work as quickly and efficiently as we can. Thanks again for your feedback! -Lauren, Bell Customer Service

Thank you for leaving your feedback for Bell Hill Country. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We will keep your comments in mind as we continue to make improvements to our property. Please don't hesitate to reach out if there is anything else we can help you with! -Lauren, Bell Customer Service

Thank you for your review! We are pleased to hear you had a positive experience at Bell Hill Country. We look forward to continuing to provide you with Hassle Free Living :) -Lauren, Bell Customer Service

Thank you for your positive review! We are so happy to hear that you are enjoying your living experience with us. We look forward to continuing to make Bell Hill Country a place where you are proud to call home! If you ever feel unsafe, please reach out to our management staff. -Lauren, Bell Reputation Team

Thank you for taking the time to leave a review for Bell Hill Country. We are sorry to see that you had a negative experience with moving in. I want to assure you that the happiness of our residents is always our top priority. We strive to provide Hassle-Free Living to all of our residents so if you still have any outstanding questions, concerns, or issues please don't hesitate to reach out so we can get those immediately addressed for you. Thank you! -Lauren, Bell Reputation Team

Thank you for your feedback on Bell Hill Country. I apologize for the experience you had with our community. We value your business and strive to provide a Hassle Free Living experience for all of our residents. We'd appreciate the opportunity for us to try and make this right. Please send me an email ([email protected]) with your name and contact information, and a day/time that is best for you, so I can have a service representative follow up with you. Thank you, again, for sharing your concerns. I look forward to speaking soon. -Lauren, Bell Reputation Team

Hello, thank you for your feedback! We completely understand the frustrations with parking. The on-site management team has been sending out email reminders that visitors are supposed to park in the spaces marked 'visitor,' and residents are supposed to park in the other open spaces. Should this problem persist, please let the team know so that they are aware and can continue to address the issue as best they can. All the best-Lindsay, Bell Reputation Team

Thank you for your kind review! We are thrilled to hear that you enjoy calling Hill Country your home. Our staff works hard to provide all of our residents with outstanding customer service so we appreciate that you recognize that. We look forward to continuing to serve you the best we can in the years to come! -Lauren, Bell Reputation Team