Bristol Heights Apartments
#13,253 #272 #2,294

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Bristol Heights Apartments

12041 Dessau Road, Austin, TX 78754
(235 Reviews)
$1,207 - $2,394/mo
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Floor Plans & Pricing

1 Bedroom

A1L

1 Bed, 1 Bath | 677 sq. ft.

$1,239

3 Available Units

See Floor Plan Details

A2L

1 Bed, 1 Bath | 735 sq. ft.

$1,207

2 Available Units

See Floor Plan Details

A1U

1 Bed, 1 Bath | 788 sq. ft.

$1,327

1 Available Unit

See Floor Plan Details

A2U

1 Bed, 1 Bath | 854 sq. ft.

$1,427

1 Available Unit

See Floor Plan Details

2 Bedrooms

B3L

2 Beds, 2 Baths | 1,266 sq. ft.

$1,717

3 Available Units

See Floor Plan Details

B3U

2 Beds, 2 Baths | 1,397 sq. ft.

$1,723

3 Available Units

See Floor Plan Details

B1U

2 Beds, 2 Baths | 1,266 sq. ft.

$1,623

1 Available Unit

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,103 sq. ft.

$1,658

1 Available Unit

See Floor Plan Details

B1L

2 Beds, 2 Baths | 1,073 sq. ft.

$1,773

1 Available Unit

See Floor Plan Details

3 Bedrooms

C1U

3 Beds, 2 Baths | 1,497 sq. ft.

$2,394

3 Available Units

See Floor Plan Details

C1L

3 Beds, 2 Baths | 1,398 sq. ft.

$2,149

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C-
C-

Renter Ratings

D

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

3.5

Neighborhood

1.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3 days

View Community Timeline
View Community Timeline

Bristol Heights Apartments Reviews

(233)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Sam_B430

Resident 2020 - 2024

1/27/2024

Try another place!

Current resident......No parking... Trash fines with no community dumpster... Bristol Heights will tow your car even if you have a valid sticker. So many new and better places being built. Don't waste your time here!… See More >
    Manager

    1/30/2024

    Bristol Heights Apartments
    Hello Anonymous! We do not use stickers here at Bristol Heights, we have ample parking for all our residents, and a trash compactor onsite. I believe you might have the wrong complex. Sincerely, Sintia Coston CD
    Review Author Icon

    anonymous

    Resident 2022

    6/14/2022

    Bad apartments

    Don’t moved in here please take your money somewhere else this apartments are old and they don’t fix anything, my AC has been broken for 4 days and when I called the front office they don’t care and kept hanging up on me. The apartment… See More >
      Manager

      6/16/2022

      Bristol Heights Apartments
      Thank you for your email, Yadira. Your air conditioner was repaired along with the other six residents. I understand your frustration because it was so hot outside. It does take time to fix six air conditioners in one day and yours was repaired later in the day. Calling the office every five minutes and cursing at my staff was not going to get it fixed any faster. I apologize it took longer than expected and was not repaired as soon as you would have liked. Should you have any further requests that we can assist you with, please email them to bristol@livehilltop.com and we will take care of them for you. Have a great day! Bristol Heights Team~
      Review Author Icon

      anonymous

      Resident 2020

      10/14/2020

      Recently under new management the staff is great always friendly and willing to answer anything I have to ask or need help with- we love daily trash pick up as well no dragging to the dumpster- grounds are nice as well -my apartment is large… See More >
        Manager

        10/17/2020

        Bristol Heights Apartments
        Hello! Thank you so much for your kind words! We do try to make everyone feel at home and are glad you are so happy in our community!-Miranda B, Community Director
        Review Author Icon

        jenlcavaz

        Resident 2019

        11/6/2019

        It's impossible to get help when you need it at Bristol Heights! I filed a service request two weeks ago for pest control because there is an animal living in my attic. NO ONE has followed up with me. I have called multiple times and… See More >
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          anonymous

          Resident 2019

          8/17/2019

          Moving here site unseen, I was a little nervous. The photos online looked nice but when I moved into my newly renovated apartment I was very happy' I have a townhome with an attached garage below me. No parking problems with my boyfriends car either.… See More >
            Review Author Icon

            kzavalaa09

            prospectiveVisited 2019

            8/17/2019

            Helped my sister move in last week and absolutely love the place so much that I'll be looking to move in as well when my lease is up in December. The people in the office were very welcoming too. I look forward to moving here.… See More >
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              anonymous

              Resident 2018 - 2019

              1/31/2019

              Home is where your heart is... Bristol Heights offers luxury living in a quiet location. You get what you pay for with great amenities, roomy apartments, friendly office staff and maintenance team who respond quickly and professionally. Love my pet friendly community. I am home… See More >
                Review Author Icon

                anonymous

                Resident 2018

                10/1/2018

                Parking is terrible and they EVEN TOW RESIDENT CARS!!!!! I got a new car and I tried to get a new sticker and they CHARGED ME AN EXTRA 50 dollars!!! These apartments DONT CARE ABOUT THIER RESIDENTS THEY JUST WANT TO MAKE MONEY OFF THIER… See More >
                  Review Author Icon

                  anonymous

                  Resident 2018

                  8/14/2018

                  Great layouts and ambiance of the apartments. Love the way the apartments are planned and built. The maintenance folks are amazing, as they fix the issues in 24hours of the complaint. I am little concerned about the visitor parking as it is very limited. I… See More >
                    Review Author Icon

                    anonymous

                    Resident 2018

                    8/10/2018

                    I have lived in this complex since 2003...yes 15 years and the first 10 years were amazing! Prompt maintenance, great staff, however the last few years have been horrible. I had issues with my AC last year. I put in over 10 maintenance request for… See More >
                      Review Author Icon

                      anonymous

                      Resident 2014 - 2018

                      7/5/2018

                      The park is horrible. They do not have enough space for residents or visitors. There are apparently 20 visitor parking spaces but I have only seen 5 and they are always occupied by residents cars. I had family come because of an emergency and they… See More >
                        Review Author Icon

                        anonymous

                        Resident 2017 - 2018

                        5/3/2018

                        DO NOT MOVE HERE!!! OFFICE STAFF IS TERRIBLE, RUDE AND ARE THIEVES! NEVER GET PACKAGES SENT TO OFFICE THEY WILL STEAL IT IVE ALREADY HAD THE STAFF STEAL 3 PACKAGES FROM ME!! IVE CONTACTED THE MANAGER MULTIPLE TIMES AND NOTHING GETS DONE.

                          Review Author Icon

                          Bevo_P

                          Resident 2017 - 2018

                          3/23/2018

                          I would say less than 3 stars due to lack parking, but overall included neighbors, swimming pool, dog park, and many things I really enjoy living here. I will sign my 3rd lease next month. Location is a major reason I am still here. I… See More >
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                            anonymous

                            Resident 2015 - 2017

                            4/17/2017

                            Service is very friendly and very neat! Parking improved much better. Very quiet environment in this community. Pay rent online with no fee charges.

                              Review Author Icon

                              anonymous

                              Resident 2016 - 2017

                              3/3/2017

                              Nice complex. Fast response. Great location and close to a lot of locations.

                                Review Author Icon

                                hotfox03

                                Resident 2015 - 2016

                                10/19/2016

                                the apt unit are very spacious but the rent is never consistent. they include various charges from the City of Austin which is not based on your usage but the usage of the entire apt complex so it raises your rent each month...my bill has… See More >
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                                  TJLANG1986

                                  Resident 2016

                                  10/6/2016

                                  Elise in the office has been a tremendous help through the move in process and since! When I wanted to see the apartment before move in she lined that up for me to take measurements and prepare. When AT&T/DirectTV wouldn't install my service until the… See More >
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                                    anonymous

                                    Resident 2016

                                    10/5/2016

                                    My girlfriend and I moved here from a Janky place in Round Rock. We needed a bigger and safer place for our son. We could NOT have chosen a better place to live! The neighbors are awesome, the maintenance is very quick to respond, and… See More >
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                                      anonymous

                                      Resident 2016

                                      4/5/2016

                                      My daughter & I moved in here about 2 months ago, and for the most part have had no issues. Then we got new neighbors.... The office staff(minus one person) has been very understanding in the situation.

                                        Manager

                                        4/5/2016

                                        Bristol Heights Apartments
                                        We are glad you and your daughter moved in to Bristol Heights! Please let me know if you are still experiencing issues with your neighbors as we would love to make your stay as enjoyable as possible. ~Megan.
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                                        marcy187

                                        Resident 2014 - 2016

                                        2/2/2016

                                        I have been living here for over a year now and I absolutely love it here. The staff is friendly and has been very attentive. I appreciate everything they have done for my children and I. It's a great place to call home. Thank you!!… See More >
                                          Manager

                                          2/4/2016

                                          Bristol Heights Apartments
                                          I am so pleased to hear that you have been enjoying your living experience here with us at Bristol Heights. Resident satisfaction is our number one goal and I am happy to hear that we are meeting and exceeding yours. ~Megan
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                                          chica2459

                                          Resident 2009 - 2016

                                          1/4/2016

                                          I've been living here for over six years and for the most part have been happy. Unfortunately I've had some difficulty getting Megan the most recent manager to return my calls. About a month ago I called in to the office to let them know about a… See More >
                                            Manager

                                            4/4/2016

                                            Bristol Heights Apartments
                                            I wanted to thank you for your review. I know we have spoken in person about this and I appreciate your concerns. I am hoping that you have seen the improvements with parking over the last few months. Please let me know if you have any other concerns. ~Megan
                                            Review Author Icon

                                            anonymous

                                            Resident 2015

                                            11/17/2015

                                            I've recently just moved into Bristol Heights apartments 3 days ago. I am very disappointed in myself for not doing research on this apartment complex. But since I moved here from a different state for a new job, this was the only place… See More >
                                              Manager

                                              11/17/2015

                                              Bristol Heights Apartments
                                              Thank you for taking the time to review our community. Our leasing professionals walked your apartment prior to you moving in to assure everything was working properly. It was our intention to have everything checked and ready before you walked in. I apologize you feel as though your electric will be raised due to the lights being on that morning. I will be more than happy to look at your bill once it arrives. Please feel free to contact me directly as I would be more than happy to help. It is my goal to ensure your choice to live here at Bristol Heights is an experience you will enjoy and not regret. I can be reached at bristolheightsmgr@greystar.com - Megan
                                              Review Author Icon

                                              anonymous

                                              Resident 2014 - 2015

                                              10/12/2015

                                              BEWARE THE OUTRAGEOUS ELECTRIC BILLS and, whatever you do, do not rent an apartment on the top floor. Otherwise you will have to put up with a unit that is too hot in the summer, too cold in the winter, or suffer with $300… See More >
                                                Manager

                                                11/8/2015

                                                Bristol Heights Apartments
                                                Thank you for taking the time to post a review. We value all resident feedback. I'm very sorry to read about your experience and that the level of customer service did not meet your expectations. I would love the opportunity to discuss your electric issues and demonstrate a level of service that you should have received throughout your stay. You may contact me directly at bristolheightsmgr@greystar.com. -Megan
                                                Review Author Icon

                                                anonymous

                                                Resident 2014 - 2015

                                                8/25/2015

                                                The apartment complex before changing management was amazing! They were attentive to our needs, would go out of their way to make us feel at home, and extremely friendly and knowledgable. Every Since Grey Star took over they have been none of that. They are… See More >
                                                  Review Author Icon

                                                  camdon23

                                                  Resident 2003 - 2015

                                                  5/7/2015

                                                  I've lived at Bristol Heights for 12 years and I absolutely love it. Staff is great, maintenance request are handled immediately and the design of the property is brilliant because you don't have noisy neighbors above you.They're more like condos or town homes.… See More >
                                                    Manager

                                                    7/24/2015

                                                    Bristol Heights Apartments
                                                    Dear Camdon, Thank you for your review! We are pleased that you have chosen Bristol Heights as your home. We are so thankful for your tenure with us of 12 years. If there is anything we can do to better your living experience please let us know. Sincerely, Cara R. Community Manager Bristol Heights Management

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $25. Restrictions: We welcome 2 pets per apartment home. There is a $400 non-refundable pet fee for the first pet, and a $200 non-refundable pet fee for the second pet. Pet rent is $25 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited. Please call our leasing office for our complete pet policy.. Pet Limit: 2
                                                      Less Info
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                                                    • Cats Allowed
                                                      Rent: $25. Restrictions: We welcome 2 pets per apartment home. There is a $400 non-refundable pet fee for the first pet, and a $200 non-refundable pet fee for the second pet. Pet rent is $25 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited. Please call our leasing office for our complete pet policy.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Business Center
                                                    • Car Charging Stations
                                                    • Car Wash Location on Site
                                                    • Clubhouse
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Free Weights
                                                    • Gated Access
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Pets Allowed
                                                    • Pool
                                                    • Recreation Room
                                                    • Storage Space
                                                    • TV Lounge
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                                                    Leasing

                                                    Enjoy comfortable luxury at its finest at Bristol Heights. Our community is nestled away in Northeast Austin with convenient access to major highways, shopping and outdoor recreation. With a variety of floor plans to choose from and amenities to enjoy, you ll find that our setting really is the perfect blend of access and sanctuary. Upgrade your living experience at Bristol Heights.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Hilltop Residential

                                                    B-
                                                    B-
                                                    Communities
                                                    32

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    How is Bristol Heights Apartments Rated?
                                                    Based on 235 number of votes by renters, Bristol Heights Apartments is currently rated 3.3 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Bristol Heights Apartments?
                                                    Bristol Heights Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Bristol Heights Apartments is rated 3.5/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at Bristol Heights Apartments?
                                                    Bristol Heights Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    How safe is Bristol Heights Apartments?
                                                    Bristol Heights Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    Bristol Heights Apartments is rated 1.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    How satisfied are residents with the staff at Bristol Heights Apartments?
                                                    Bristol Heights Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 3 days to their community reviews in the past year.
                                                    Who manages Bristol Heights Apartments?
                                                    Hilltop Residential
                                                    What is the pet policy at Bristol Heights Apartments?
                                                    Dogs Allowed
                                                    Rent: $25
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $400 non-refundable pet fee for the first pet, and a $200 non-refundable pet fee for the second pet. Pet rent is $25 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited. Please call our leasing office for our complete pet policy.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Rent: $25
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $400 non-refundable pet fee for the first pet, and a $200 non-refundable pet fee for the second pet. Pet rent is $25 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited. Please call our leasing office for our complete pet policy.
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Bristol Heights Apartments

                                                    March 2024

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                                                    Beds

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                                                    Baths

                                                    0

                                                    Bristol Heights Apartments is a 677 - 1,497 sq. ft. apartment in Austin in zip code 78754. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,207. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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