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Bristol Heights Apartments

12041 Dessau Road

Austin, TX 78754



Resident · 2014 - 2015
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BEWARE THE OUTRAGEOUS ELECTRIC BILLS and, whatever you do, do not rent an apartment on the top floor. Otherwise you will have to put up with a unit that is too hot in the summer, too cold in the winter, or suffer with $300 to $350 electric bills. We live in a 2 bedroom, 2 bath, 1100 sq. ft. unit on the second floor. There are just two of us. No kids and no pets. The problem is quite clear. All of the units in this apartment complex use heat pumps for the air conditioning and heating. These devices are inferior, substandard products that are simply not up to the job. The heat pumps run constantly and consume vast amounts of electricity. During the summer when the outside temperature is in the 90s to 100s, our heat pump will run continuously for 4 or 5 hours, shut off for 5 minutes, and them come right back on again!! The same thing happens in the winter when the temperature is in the 20s and 30s. In fact our highest electric bill occurred in January. Complaints to the property manager, Greystar, result in shrugged shoulders, indifference, lip service, and bogus promises. It is clear that the Owner/Management "team" has no interest in implementing any energy efficiency measures or the tenants for that matter, other than extracting the rent payments. All of our immediate neighbors in similar apartments have experienced the same thing - $300+ electric bills. I have copies of their electric bills to prove it. Invariably, they move out as soon as their lease expires. Here is another noteworthy item. Not one of the Greystar employees who reside on site volunteer to live in a top floor apartment. They all seek sanctuary in the ground floor units. So there you have it. When the management's own employees will not live in some of these apartments, nothing else needs to be said. Bristol Heights should change its name to Purgatory Heights because this is the place you come to when you want to sweat, shiver, or suffer.
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Bristol Heights Apartments Manager


Thank you for taking the time to post a review. We value all resident feedback. I'm very sorry to read about your experience and that the level of customer service did not meet your expectations. I would love the opportunity to discuss your electric issues and demonstrate a level of service that you should have received throughout your stay. You may contact me directly at [email protected] -Megan

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