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Bristol Heights Apartments

12041 Dessau Road

Austin, TX 78754

 
 
 
 
 
 

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Resident · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/06/2019
It's impossible to get help when you need it at Bristol Heights! I filed a service request two weeks ago for pest control because there is an animal living in my attic. NO ONE has followed up with me. I have called multiple times and no one will answer the phone. I have emailed a couple of times and NO ONE has responded. Finally a young man answered the phone and he keeps saying that pest control will be sent Tuesday. He said pest control would be here last Tuesday and then he said they would be here this Tuesday. NO ONE has helped me, I am beyond upset because I keep staying home from work waiting for pest control. I've always had issues here with services. A couple of years ago my previous apartment at Bristol Heights flooded because of poor maintenance on their end. My air conditioner kept breaking down so they would patch it up but one day the pipe busted while I was out of town and flooded my whole apartment. I came home to a disaster and maintenance didn't stop the busted pipe till the next morning even though I had called the emergency help that night. A bunch of people here have issues with their air conditioner frequently breaking down. The manager needs to call me as soon as possible.
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