Prospective Resident · 2011
Unfortunately my experience with Broadstone Grand Avenue was dismal as well. I have not leased an apartment at this community BUT only because I was not given the opportunity to do so. After waiting in the foyer for 15 minutes for a representative to arrive; I was rudely ignored and my presence was never acknowledged. The only reason I know the leasing agents name (----) is because I overheard her say as she was assisting a couple. I understand that she was busy but to not even have the common decency to acknowledge a potential consumer's presence is just asinine in my opinion. However, I probably should have known this would have been the response. When I called in earlier to check rates and availability she was the individual who answered the phone. She begrudgingly provided the rates but never once attempted to obtain my contact information nor show an interest in gaining any information from a potential renter. (Doesn't make sense to me) From what I could see of the community it was pretty; although it's location across the street from a club (Graham Central Station) and is far from what I consider as ideal even with that inconvenience I was willing to give the apartment community a shot. ----'s temperament and her blatant disregard for my presence and the individual I was with was shocking to say the least. As a young professional, I don't believe that is how a business should be run. When I am treated this way as a consumer, it not only ruins the experience but also my desire to conduct any business with a company. While the grounds at Broadstone are beautiful, it's discouraging that the office personnel possess such a terrible demeanor. Maybe some additional customer service skills can be put into place in lieu of beautifying the grounds. #justmythought Sadly, I have decided not to return to the community because there is truly no point. If they treat me individuals who are not tenants this way imagine what happens once they lock you in.