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1720 Grand Avenue Parkway

Austin, TX 78660



Resident · 2014 - 2015
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Office Staff
Don't waste your time or money on this property. If I could give zero stars, I would. From move in to move out, we had headache after headache. We moved in to a filthy apartment, with paint and crayon all over the place. It was so bad, we had to move to another apartment. When we visited the complex, one of our requirements is that the property not have issues with people picking up after their pets and we were specifically told it was not an issue; however, every day I would walk past multiple piles of excrement on my way to my car. Another major issue we had is that when we moved out, we were charged almost $500 for random cleaning fees and carpet cleaning. They claimed they had to do "deep cleaning more than the regular cleaning" after we left. WHAT?! They also couldn't provide pictures of the "stained" carpet that they charged us for. Then, since my husband and I care about our credit, we paid the ridiculous fees and when we asked for a receipt (I wanted a written statement that we were done with this complex and would not be hearing from them again), they told me "it's processing through our system and we can't give you a written receipt, but you should be okay". SERIOUSLY?! That is not a professional response when asked for a receipt.
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Broadstone Grand Avenue

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