#17,380 #313 #2,927

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Chandelier

2336 Douglas St, Austin, TX 78741
(111 Reviews)
$1,029 - $1,638/mo

Move-In Specials

Call us today and get up to $1,000 OFF on one bedrooms! *Restrictions Apply.

Reviews

(109)

2.2 rating

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111 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023 - 2024

6/6/2024

SO NOT RENT HERE

Save yourself the pain & tears & don’t live here. So many problems, bugs, mildew, mold, bed bugs!! Most disgusting place I’ve ever made the mistake of renting. The absolute worst part is the cheapest walls used to build. My upstairs neighbor snores so loud it keeps me up day in and day out. HORRIBLE place to live. It’s cheap for a reason. Management is okay but everything abt this place is horrible. Wish I never moved it & can’t sit to leave… See More>

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    anonymous

    Resident 2023 - 2024

    5/4/2024

    The management is worst and rude to talk. The above pics show how well they give the apartment to move in. I saw all dead roach stuck on the walls , blood stains, yellow stains in most corners, electric stove not working. No maintenance response at home all. Asking them to clean the place more than once they start yelling. Highly not recommended! The management is soo bad that each call I received different information about receiving my apartment keys from different person working there. Not helpful, infact they make the situation worse difficult even after mentioning I am moving from California. One says that I can have my friend pick up the keys if I have everything paid and submitted all docs and the other person Rickey Lee next days says that can’t be done but will try and makes me wait the whole day and doesn’t return the call… they themselves don’t seem having correct information. Not a good management at all. I finally managed to move in and it was so bad that the apartment was not ready to move in. Was very dirty, baseboard has yellow stains, stove is very old and doesn’t work Updating after… See More>
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      anonymous

      Resident 2023 - 2024

      1/9/2024

      ROACH INFESTED DO NOT LIVE HERE

      This place is awful. Do not live here. The buildings are completely infested with roaches. The pest control person gaslit me, saying it was my fault because of my pet food. The complex workers are rude and not helpful. The rent is way too expensive. The trash often doesn’t get picked up. The parking is terrible. There’s a homeless encampment in the woods right behind the tiny dog park. The windows and doors are not sealed well and air and bugs get in. The mail boxes are always broken and no mail gets received. Packages get stolen off doorsteps. Lots of random knocks on the door. NOT SAFE. NOT SANITARY. NOT WORTH IT!!!!!… See More>
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        trob777@gmail.com

        Resident 2021 - 2023

        1/15/2023

        Save yourself the time and upset

        My experience with chandelier has been less than desirable. Which is why I feel it is necessary to share my experience so others will know what to expect when choosing to lease with Chandelier/RPM Living. From the beginning I have been on the receiving end of the bad communication amongst the team in the leasing office. The staff can also be retaliatory at times. Kay, the Assistant manager has been extremely difficult to work since the beginning. She was aware of squatters living in my apartment and did not notify me until I was ready to move in. She, nor the office worked with me to find an alternative solution until the last minute, and only then offered me options that were way more expensive than my original apartment. I asked her what I should do and she told me to figure it out. After talking with some friends in the community, we deduced that Kay is notably homophobic. She openly and unashamedly discriminated against gay men. She holds our packages, she holds our work orders, she does not answer when she sees our caller-id (normally call about 6-7 times before someone else in the office will pick up). I… See More>

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          anonymous

          Resident 2022

          6/4/2022

          Apartment Breakin

          Apartment break in tonight! Female tenant said she saw a guy this morning hanging around and came in her house tonight and he was in her apartment when she got home! Neighbors beat up the guy and cops came and arrested him! This place is a disaster

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            anonymous

            Resident 2022

            4/28/2022

            irresponsible employees

            I must definitely say that the employees are incredibly irresponsible. I applied 1 month ago. For 1 month, I did not receive a response to my application in any way. I called and asked for information. They said they would get back to me today. but i didn't get any feedback. I called and asked 5 times. they always said 'we will get back to you'. but they did not return. I have emailed many times. but i didn't get any answer. At the end of 1 month, I said I wanted to cancel my application and they did not refund my money. This is total robbery. it's just a waste of time and money

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              HPYLLLLP

              Resident 2021 - 2022

              3/7/2022

              Moved out in September 2022. Awful experience. There is so much "awfulness" I do not know where to start. The few "positive" reviews are staff generated. There is no way someone is giving this place a positive review. Neighborhood is dangerous and extremely loud bass from nearby clubs will drive you nuts.

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                Elexis.franco

                prospectiveVisited 2022

                2/28/2022

                The staff was amazing! So helpful and efficient! Huge shoutout to Brandy, she’s an excellent worker, intelligent and so kind! Grateful to have had her help me today and made my experience super easy and worth every minute.

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                  Chris693

                  prospectiveVisited 2022

                  2/22/2022

                  They are cheating people as they do not lock the price at all. If you don't apply the same day the price will change the next day and you will lose your money, I was quoted a price for an apartment and applied for it and pay 200$ the next day. I was later informed I was rejected because the price has changed the next day and I no longer qualified. I have applied for what she quoted me and not what was showing on the website. The price should be locked for 48 hours once quoted and not changing the next day ! I have wasted 200 $ and they are not willing to refund me. That's how they cheat people making easy money. Stay away from this sketchy dangerous neighborhood. My apartment was supposed to be on the 1st floor so I am actually glad I wont have to live there cause I was anxious about being robbed at night time but the way they tricked me was awful.

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                    Mariah_K

                    Resident 2021 - 2022

                    2/3/2022

                    If you have any concern for your well being, I would not suggest living here. The office staff does not care about their residents. My emails have been ignored on numerous occasions. I only receive a response when I call or go in person, which defeats the purpose of email communication. I want a documented trail of our communication, and they seem to be avoiding that. I specifically chose my unit because it came with a washer and dryer. However, it was out of service for an entire week while my apartment suffered at least 7 leaks caused by maintenance and other residents above me. They hire companies that do their jobs with no regard for the person living there. During one of the cleaner's visits (to get the water out from a leak), they left my dryer completely blocking my bathroom. No resident should have to deal with this, but I am physically handicapped so it was especially troublesome for me. Most of the other times they came, they left my dryer unplugged and did not reconnect the exhaust. I had to find that out the hard way, after the hot, moist air filled my apartment. The first plumber… See More>
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                      anonymous

                      Resident 2006 - 2020

                      8/4/2021

                      Renting at Chandlier Apartment was my best night mare, Maintenance is Zero. It took them 4 days to replace alarm in my apartment. Call them to fix a leak in the bathroom leaking from 3rd floor was a joke. Mildew on the ceiling and for them to fix the leakage they only fix it with black plastic bags folded into into square size and pin it to the ceiling. Moving out they will turn around and charge u for it as if u are the maintenance man of the property. Moving out lord have mercy. They are full of hells stories. Rent in that apartment good luck. Poor managements skills from the manager to the lowest staff in that apartment.

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                        anonymous

                        Resident 2020 - 2021

                        2/10/2021

                        The staff is fantastic!!! Chandler and the rest of the crew go above and beyond to ensure that residents are satisfied during their stay. It’s nice to have a property manager that understands resident’s concerns and takes swift action to remedy any complaints. Maintenance is fast (same day or next morning), and they always wear mask anytime they enter a unit. They also call ahead before they show up so you’ll know to either leave the unit or prepare to mask up before they arrive. Rent is cheap for this area, and you can’t beat the amenities (in unit washer/dryer, pool, gym). It’s also a really great location. I can get to my job and multiple H?E?Bs in 10-15 minutes.

                          Manager

                          2/26/2021

                          Chandelier
                          We're so happy to hear your feedback on our team's service and that you've felt taken care of. We want all of our residents to feel welcome to reach out to us if they ever need anything. Thanks for taking the time to share your experience and for the wonderful things you had to say about our team. If there is anything you need, be sure to let us know. We're always happy to help. Have a great day!
                          Review Author Icon

                          anonymous

                          Resident 2018 - 2019

                          3/29/2019

                          I dont usually go out of my way to leave reviews but my experience here made me feel obligated to let others know. Lets start at the begining. I had scheduled me move in date and signed a lease, I show up in the morning with my loaded truck ready to move in just to find out that my apartment had been given away becuase of some computer mistake. They didnt have any similiar units available and told me I could move in in a week which was impossible and I had my truck full and had completely moved out of my other apartment. They refused to give me another unit for the same price or even discounted and I was forced to sign another lease for a different more expensive apartment. the unit I was moving into originally also came with washer and dryer which was very important and I was told this unit would as well and they would not charge extra. I begin to finally move in later that afternoon because the unit was not available. I then realized there was no washer and dryer and they insisted I had to pay for one and there was… See More>
                            Manager

                            4/1/2019

                            Chandelier
                            We're disappointed to hear that you haven't enjoyed your time at Chandelier. We'd love the chance to make things right! Our community manager will be reaching out shortly to discuss your concerns further.
                            Review Author Icon

                            anonymous

                            Resident 2019

                            3/26/2019

                            I am so highly disappointed with this living experience and I've lived here now for over 3 years!!! I moved in as a matter of convenience and when they started popping up with paid reserved parking spaces I knew it was time to GO! How are you going to charge me a mortgage and then have the audacity to ask me to pay monthly for a parking spot! Outrageous! It's like fight club just to park near your apartment when you get home! And let's not address their towing policy stating all visitors should park in a VISITOR spot and when they do, they still get towed!!!! Unbelievable! Been here way too long for this to happen to a friend visiting! This is why I can't recommend or refer anyone to live here! And not to mention that even after repeated calls to the leasing office to complain about Sasquatch living upstairs nothing has improved! You can HEAR EVERYTHING, so you can only imagine the horrors! Currently the neighbors across the way have a full sized couch on the balcony that's a huge eyesore and I'm pretty sure about 5 people live in the 1 bedroom apartment! They are always… See More>
                              Manager

                              4/2/2019

                              Chandelier
                              We're sorry to hear that your recent experiences at Chandelier haven't been the kind we strive to create for our residents, Jailene. We take resident issues very seriously, and are disappointed that you didn't feel heard. We appreciate your feedback and hope that if there is anything else we can do for you, that you'll give us a call or stop by the leasing office to discuss in person.
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                              anonymous

                              Resident 2019

                              1/1/2019

                              This place is a joke. It is like living in a 3rd world country except you're overpaying here for your stay! First, they will show you their "model unit" to entice people to move in. Then, after moving in, is when you realize you messed up. 1. Cockroaches EVERYWHERE. -in your food -clothing -furnitures 2. Dog ---- EVERYWHERE. They charge you for pet fee as if they have a dog park! 3. Trash bins are always FULL 4. Slow maintenance 5. Neighbors are always partying! Smoking weed, Loud music, fights etc.

                                Manager

                                1/7/2019

                                Chandelier
                                Thank you for sharing your feedback. This is definitely not the experience that we strive to create for our residents. We're sorry that you've had to deal with these issues, and we hope that you'll give us the chance to find a resolution. Please give us a call directly at (512) 445-0445 to speak further.
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                                anonymous

                                Resident 2010 - 2011

                                9/23/2018

                                This property management company was terrible. In addition to the continuous maintenance problems I had there, I also had a stalker who ended up raping me at gunpoint in my apartment onsite. Law enforcement, the rape crisis center, my doctors and everyone insisted I leave the property at once for my own safety. I had paperwork from all sources and was assured that since I was leaving under these circumstances and just shy of my lease term anyway that I would incur no penalties. But they ended up putting it negatively on my credit anyway. I've disputed it several times to no avail. The property has changed hands many times and nobody ever wants to help me. It has been over 6 years now and it is still ruining my credit and hindering me from renting. I left the apartment in better shape than I found it and let them keep my deposit and still they did me wrong.

                                  Manager

                                  9/26/2018

                                  Chandelier
                                  Hello, we would like the opportunity to discuss this in person to get a better understanding of the situation that occurred prior to us managing the community. Please stop by the office to meet with our Property Manager at your earliest convenience.
                                  Review Author Icon

                                  anonymous

                                  prospectiveVisited 2018

                                  9/13/2018

                                  I love the apartment complex because it has a great atmosphere, the residents are quiet, peaceful, and very friendly. Maintenance is on top of getting everything fixed immediately. Management is an amazing group of people who are working hard to make sure the residents are comfortable and feel at home. The manager and assistant manager work extremely hard to make sure everything is right and that the residents are getting the quality they deserve. I would recommend the property they have a great atmosphere and if you are looking to live comfortable and close to downtown this is the place to be

                                    Manager

                                    9/14/2018

                                    Chandelier
                                    Wow, thank you! All of us here at Chandelier are so happy that we were able to provide you with such a great experience.
                                    Review Author Icon

                                    Jamie_P837

                                    Resident 2017 - 2018

                                    2/25/2018

                                    Horrible place to live mostly because of the staff that harass people, get only certain peoples cars towed, add on ridiculous violations you have to pay for. I wouldn’t choose this place ever again! Big mistake.

                                      Manager

                                      2/28/2018

                                      Chandelier
                                      Thanks, Jamie, for letting us know about these issues at Chandelier. It sounds like we definitely have a few things we need to address. Would you mind giving us a call at (512) 445-0445 so we can get a few more details?
                                      Review Author Icon

                                      anonymous

                                      Resident 2015 - 2017

                                      12/2/2017

                                      I am ashamed to say that I have lived at this apartment complex for almost two years. It is the worst living environment I have experienced. Bugs, leaks, no water, no air conditioning, no effective management. One positive is my neighbors. Unfortunately, what has brought us together is our mutual distaste for living here. Beware.

                                        Manager

                                        12/5/2017

                                        Chandelier
                                        Hi. It sounds like you're not getting the most out of your experience at Chandelier, and we want to make things right. If you're not happy, we're not happy. Let's sit down and chat about this in person. We're always available in the leasing office or by phone at (512) 445-0445.
                                        Review Author Icon

                                        anonymous

                                        Resident 2016 - 2017

                                        6/15/2017

                                        I stay there for one year. Staff were not friendly at all. Some of the things were broken when we moved in and found roaches inside. We ask them to take care of it and they charged for it too. Parking are not secured, our car were broke in 3 times and things were stolen. Overall it was bad experience!

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                                          Ahendrix83

                                          Resident 2015 - 2017

                                          2/4/2017

                                          I'm moving as soon as I can. The roaches are out of control. I can have guest in my own apartment because I'm too embarrassed. The roaches crawl on me when I'm on my sofa, when I sleep in my bed, and all over my kitchen. I'm paying rent for roaches. The dead ones pile up behind the fridge and stink. I requested pest control which I pay for every month and it's been over a month and my apt still has not been treated. I'm doing what I can to kill them but they breed so fast. They are in every room and space. The management keeps telling me they are going to schedule a clean out and each time they claim pest control has not responded. I asked that they discount my rent and they said no. I will get the housing authority involved but I must warn you if you don't want roaches destroying your appliances and a clean home don't go there. No matter how clean your home is (mine is very clean) they are still infested and badly.

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                                            Stephanyburtob

                                            Resident 2015

                                            12/9/2015

                                            I have lived here for several months knowing that I was choosing an affordable apartment not the top of the line. However since Roscoe Properties have taken over the complex has gotten difficult to deal with. I have had a major leak in my kitchen sink for over a week. I have submitted 4 times online thru the forms provided as well as received confirmation emails saying they received them. I have spoken to them twice in person as well as twice over the phone, everytime being told some one will come today. It has been a week and I am left doing my dishes in the bathtub. My bathtub also moves about an inch in every direction when you step into it as well as has peeling paint thru out the tub. My balcony is detached from the building and has a huge crack on the floor. Long story short DON'T LIVE HERE.

                                              Review Author Icon

                                              Bear888

                                              Resident 2006 - 2015

                                              10/21/2015

                                              Great location and you can't beat the price! We have lived here over 9 years and have seen several different management changes. The new management here now are GREAT! They are very attentive to our needs and we are seeing many, many improvements to the complex, including lighting in the parking areas. Maintenance issues are handled now within hours, not days. We have NEVER had a bug issue here. The newly renovated apartments are very nice with great amenities and improvements; we are on a waiting list to move into one.

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                                                anonymous

                                                Resident 2014 - 2015

                                                7/6/2015

                                                DO NOT RENT HERE. I can't say enough terrible things about this place. Days/Weeks to respond to service requests with several reminder calls. Refusal to fix some reported problems from day 1. Tiny parking spaces so you will lose a mirror. The office staff is generally rude and talks down to tenants. Their website for paying rent is terribly implemented and caused problems when paying my rent on several occasions. The fitness center is basically a 5x5 room with a treadmill. The pool is constantly inundated with children even during school days. The neighborhood is already shady enough but they refuse to keep the "gates" closed and have no passcodes. Do yourself and everyone you know a favor and do not rent here.DO NOT RENT HERE. I can't say enough terrible things about this place. Days/Weeks to respond to service requests with several reminder calls. Refusal to fix some reported problems from day 1. Tiny parking spaces so you will lose a mirror. The office staff is generally rude and talks down to tenants. Their website for paying rent is terribly implemented and caused problems when paying my rent on several occasions. I am scheduled to move out on the… See More>
                                                  Review Author Icon

                                                  paulep

                                                  Resident 2014 - 2015

                                                  2/6/2015

                                                  Best Value in Austin,maintenance staff is quick and attentive,grounds are kept up great,,the office staff is always willing to help even above and beyond,appliances are newer,,heat and air conditioning work great.People talk about a bug issue,let me say this ,they have an exterminator that does regular maintenance,I have seen 2 roaches in ten months,,they might be bringing in their own roaches from somewhere else.I would recommend this place to anyone looking for the last of the affordable apartments in Austin,,,,the secret will be out on this place soon.....

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1

                                                    1 Bed, 1 Bath | 527 sq. ft.

                                                    $1,029 - $1,563

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A2

                                                    1 Bed, 1 Bath | 672 sq. ft.

                                                    $1,044 - $1,638

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    B1

                                                    2 Beds, 1.2 Baths | 892 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    D-
                                                    D-

                                                    Renter Ratings

                                                    D-

                                                    Review Ratings

                                                    Noise

                                                    1.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    1.0

                                                    Neighborhood

                                                    1.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    C

                                                    Number of reviews in the past 365 days

                                                    3

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
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                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Full Size Washer and Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $20. Pet Limit: 3. Comments: We love your well behaved pets! RPM Living welcomes all dog breeds, ages, and sizes. Pet interview required. All fees are per pet.
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                                                    • Cats Allowed
                                                      Fee: $400. Rent: $20. Pet Limit: 3. Comments: We love your well behaved pets! RPM Living welcomes all dog breeds, ages, and sizes. Pet interview required. All fees are per pet.
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                                                    Other
                                                    • 2" Faux Wood Blinds
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Disposal
                                                    • Easy Walkability To Public Transportation
                                                    • Energy Efficient Faux Stainless Appliances
                                                    • Fitness Center
                                                    • Google Fiber Available
                                                    • Hardwood Style Flooring
                                                    • High-Speed Internet
                                                    • Night Patrol
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Oversized Closets
                                                    • Package Receiving Service
                                                    • Pool
                                                    • Premium Interior Finish Available
                                                    • Recreation Room
                                                    • Recycling Program
                                                    • Se Habla Espanol
                                                    • View
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                                                    Leasing

                                                    Nestled in the heart of Austin near Travis Heights and Downtown you will find a great place to call home - Chandelier. Tucked away amid rolling hills and towering oaks, Chandelier is now showcasing beautiful, newly renovated apartment homes with interiors inspired by custom home builders. Complete with stylish yet comfortable interiors and local conveniences such as fine dining, shopping, education and entertainment, we offer the carefree living you've earned and the luxury you deserve. Imagine coming home to the space designed with you in mind featuring granite-look countertops, exquisite wood plank flooring, two-inch blinds, and so much more. Enjoy easy access and short commute times to I-35, Hwy 290/71, Hwy 183, Mopac Expwy, and downtown Austin. Tour today and make the decision to live the lifestyle you deserve by coming home to Chandelier.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    RPM Living

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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 111 number of votes by renters, Chandelier is currently rated 2.2 out of 5 stars.
                                                    Chandelier is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Chandelier is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Chandelier is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Chandelier is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Chandelier is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Chandelier is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    RPM Living
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Pet Limit: 3
                                                    Comments: We love your well behaved pets! RPM Living welcomes all dog breeds, ages, and sizes. Pet interview required. All fees are per pet.
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Pet Limit: 3
                                                    Comments: We love your well behaved pets! RPM Living welcomes all dog breeds, ages, and sizes. Pet interview required. All fees are per pet.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.2 Baths
                                                    Call us today and get up to $1,000 OFF on one bedrooms! *Restrictions Apply.

                                                    Check Availability

                                                    Chandelier

                                                    July 2024

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                                                    Chandelier is a 527 - 892 sq. ft. apartment in Austin in zip code 78741. This community has a 1 - 2 Beds, 1 - 1.2 Baths, and is for rent for $1,029 - $1,638. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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