Three years ago when I moved in, I knew that it was going to be a bumpy ride. After a year of headaches the old staff was out. The new staff arrived and things took a turn for the better. The office staff is amazing and so helpful even when I was upset about something. They took time to listen to me and find out how to resolve the problem. Whenever I needed anything, I could count on them to get it done in a timely matter. There were things that happened and they had no control over it, the apartments are over 30 years old. The location is great, the renovations are amazing, and the rent is very cheap, to be so close to downtown. The only reason why I'm moving is because I have neighbors from HELL. I found a house and now have peace. I LOVED, LOVED, LOVED, living at Bristol Square, I would recommend it to all of my friends and family. I will miss the staff and the exemplary customer service :-) THANKS FOR BEING SO WONDERFUL!!!!!!