Citadel at Tech Ridge
#6,706 #153 #1,072

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Citadel at Tech Ridge

1127 Pearl Retreat Lane, Austin, TX 78753
(49 Reviews)
$1,185 - $3,218/mo

Reviews

(43)

3.9 rating

See Details

49 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1245625

Verified Resident 2023 - 2024

4/19/2024

Overall good. Only one concern about swimming pool. The pool is not getting cleaned frequently or not at all. The water is not good and as they do not flow and forms black residues at the bottom. Please take care of pool.

    Manager

    4/22/2024

    Citadel at Tech Ridge
    Hello - we appreciate your time in leaving us a review and are sorry to hear of your concern. We do clean the pool twice a week and on an as-needed basis. I ask that you please stop by the office to discuss your concern. I am glad your overall experience has been good, though! - Ryan Blum, Community Manager
    Review Author Icon

    Resident 1232929

    Verified Resident 2023 - 2024

    3/8/2024

    Is a good place to live, quiet, good amenities, I love the pool and the Gym, is close to the Downtown, you can find all near around and also. Good price according to the apartments and space on it. Pretty rooms and kitchen.

      Manager

      3/8/2024

      Citadel at Tech Ridge
      We are so happy to hear you are enjoying our amenities, especially the pool and gym! Thank you for taking a moment to leave such a nice review and letting us and everyone else know you are enjoying being a resident! We greatly appreciate it! - Ryan Blum, Community Manager
      Review Author Icon

      Resident 714328

      Verified Resident 2023 - 2024

      3/1/2024

      The apartment unit and buildings are really nice. The walls aren't too thin so you can't really hear your neighbors. My only complaint is that some neighbors love to blast music early in the mornings from their garages and it wakes up the entire buildings. I guess it would depend what building you live in.

        Manager

        3/4/2024

        Citadel at Tech Ridge
        We appreciate your 4-star review and feedback! Thank you for spreading the word! We do ask that you email us at citadeltechridge@bellpartnersinc.com with the garage information so we may follow up with that resident directly. Also let us know how we can reach a 5-star experience for you! Ryan Blum, Community Manager
        Review Author Icon

        Resident 1228876

        Verified Resident 2020 - 2024

        2/23/2024

        Management is responsive and thoughtful overall - and maintenance requests are addressed quickly. However the trash situation is out of control. There is one small trash area for 12 buildings. Valet trash service is required - but not available on the weekends - this often leads to an very large amount of trash build up on most weekends. Food waste, bottles, used mattress, old furniture, etc often is left to spill out into the community for several days. It's unsanitary and unsightly.

          Manager

          2/26/2024

          Citadel at Tech Ridge
          Thank you for taking a moment to provide a review of our community and service. We do apologize regarding those who do not follow our trash collection guidelines. We work as quickly as possible to address the issue when observed and follow up with those responsible. I welcome you to stop by the office to discuss the situation further. We'd like to get to a 5-star experience for you! - Ryan Blum, Community Manager
          Review Author Icon

          Resident 1226960

          Verified Resident 2024

          2/16/2024

          The parking and lack of communication from the management office makes it absolutely worthless to live here. The management office acts like they don't even communicate with each other so they can all tell you something different. You have to park miles away from your actual apartment building and the wait list is a literal joke.

            Manager

            2/19/2024

            Citadel at Tech Ridge
            We apologize for the miscommunication on our end regarding our carport availability. Your honest feedback is appreciated as we always work to improve upon our service to our residents. We invite the opportunity to get to five stars with you. Please reach out to us in the office to discuss this further. Thank you! - Ryan Blum, Community Manager
            Review Author Icon

            Resident 1223903

            Verified Resident 2023 - 2024

            2/6/2024

            I love Citadel at Tech Ridge! This property is so beautiful and well taken care of. They have controlled access gates that help with safety and security. The units are updated and renovated. It's in a great location as well

              Manager

              2/7/2024

              Citadel at Tech Ridge
              Your review has left us smiling in the office! Thank you so much for taking a moment to share your enjoyment as a Citadel at Tech Ridge resident. We are happy to hear you love our community! Never hesitate to reach out to us in the office for any needs. - Ryan Blum, Community Manager
              Review Author Icon

              Resident 1222574

              Verified Resident 2022 - 2024

              2/2/2024

              I had the best experience with bell community in Atlanta for the same reason I moved to Austin and stayed with Bell but here from day one it was horrible. Riata staff was very unfriendly and did not help with the noise and unhygienic environment(rodents and trash) had no choice but to transfer to another community(Citadel) and then here again noise all night jumping and running that lightings started coming off the ceiling. Stolen things from car within the gates, gates always broken. Never will want to stay with bell.

                Manager

                2/5/2024

                Citadel at Tech Ridge
                Thank you for taking a moment to share your feedback. We're sorry to hear you are contending with noise issues from neighbors and invite you to contact us in the office to discuss your concerns. We are happy to address what we can! It's unfortunate our gates sometimes malfunction and I work to have them functioning normally as soon as I can. We'll work to turn around your experience at our community and with Bell Partners in Austin! - Ryan Blum, Community Manager
                Review Author Icon

                Resident 1219649

                Verified Resident 2023 - 2024

                1/23/2024

                Maintenance has been quick and efficient with request. The only issue I have is the lack of dog poop bags that are in the dog stations around the complex. I also wish there were events held to get to know our neighbors a little more and make the community a little closer.

                  Manager

                  1/25/2024

                  Citadel at Tech Ridge
                  We appreciate your recognition of our maintenance team as well as your honest feedback on your experience as a Citadel at Tech Ridge resident! We will work towards a 5-star experience for you, including better monitoring of our pet waste stations and more resident events. Please never hesitate to contact us in the office with any additional concerns or any questions. Thank you! - Ryan Blum, Community Manager
                  Review Author Icon

                  Resident 1208731

                  Verified Resident 2019 - 2023

                  12/15/2023

                  It started off great. But since bell took over it has gotten worse every year. The building I live in has trash all around it and they never clean it. I complained 3 times about the kids across the hall smoking weed before they did anything about it.

                    Manager

                    12/19/2023

                    Citadel at Tech Ridge
                    Hello - I'm sorry to hear your experience as a Citadel at Tech Ridge resident has not met your expectations. We take your concerns seriously. Please contact us in the office to discuss your them further, including your building number, so we can take the appropriate actions to improve your experience. Thank you - Ryan Blum, Community Manager
                    Review Author Icon

                    Resident 1199341

                    Verified Resident 2023

                    11/14/2023

                    People smoke in the dog park and no one does anything and the stairs are dirty and could be cleaned. Front staff is not so helpful rather than maintenance assistance us and resolves the issue quick enough for us to continue our day. Friendly people and community

                      Manager

                      11/16/2023

                      Citadel at Tech Ridge
                      We appreciate your feedback and take your concerns as a resident seriously. Please never hesitate to stop by the office to discuss them in additional detail. I and our team have the utmost interest in addressing them! I do appreciate your recognition of our maintenance team! Thank you! - Ryan Blum, Community Manager
                      Review Author Icon

                      Resident 1193059

                      Verified Resident 2022 - 2023

                      10/25/2023

                      Overall the managers get back to you well but lots of issues with the pool, gym, dog park, amenities etc. go unnoticed and even then they are made aware of issues by residents the issues do not get solved and and answers about timelines are also vague and unhelpful.

                        Manager

                        10/27/2023

                        Citadel at Tech Ridge
                        Hello - We appreciate your feedback and recognition of our management team here! I am sorry to hear of your concerns regarding our amenities. Could you please contact our office at citadeltechridge@bellpartnersinc.com to provide details of your concerns? I look forward to hearing from you and addressing those that you have. We appreciate you. - Ryan Blum, Community Manager
                        Review Author Icon

                        Resident 1145087

                        Verified Resident 2021 - 2023

                        5/29/2023

                        Very clean and nice construction. I love the build and appliances. There have been a couple of cases of theft. I know catalytic converters was stolen from a few people's cars. I do like the open parking method.

                          Review Author Icon

                          Resident 1142417

                          Verified Resident 2021 - 2023

                          5/19/2023

                          Good for the most part. The manager Candy needs to have a more positive attitude. Ryan is great! Such a big help! I didn't feel safe when my garage was broken into, and possessions were stolen. Other than that my time at citadel has been good.

                            Manager

                            5/25/2023

                            Citadel at Tech Ridge
                            We appreciate your review and having you a resident of Citadel at Tech Ridge! We are always happy to help. - Ryan Blum, Community Manager
                            Review Author Icon

                            Resident 1099147

                            Verified Resident 2022

                            1/2/2023

                            The office staff is informative and professional. They ensure that Tenants are provided all necessary information relating to changes or updates in the community. I enjoy rhe emenities provided. This is a very clean community.

                              Manager

                              1/5/2023

                              Citadel at Tech Ridge
                              We really appreciate your review! Those are all some of our goals here so we are glad to hear we are meeting them with you! Please let us know in the office if we can assist you with anything at any time. - Ryan Blum, Community Manager

                              Updated Review

                              Review Author Icon

                              Resident 847809

                              Verified Resident 2020 - 2022

                              12/26/2022

                              At first the community was nice but the kind of residents that have moved has changed the community aspect. The activities the office do for the residents are at times that only college students or people that don’t work can go. Residents like me can’t go during those time in weekdays. But overall it’s been good.

                                Manager

                                12/28/2022

                                Citadel at Tech Ridge
                                Thank you for taking a moment to share your feedback on your experience as a Citadel at Tech Ridge resident. We try to offer an array of resident events each month. We appreciate your input and will definitely take that into consideration as we plan our events in the new year. I am happy to hear your overall experience has been good. Never hesitate to let us know in the office of any questions, suggestions, or concerns. - Ryan Blum, Community Manager
                                Review Author Icon

                                Resident 1095686

                                Verified Resident 2022

                                12/19/2022

                                I love my apartment complex, it’s beautiful and always clean no matter the day or time. This office staff is the best when it comes to helping out or answering any questions residents like me have, and when it comes to maintenance issues, they’re fixed within 24-48 hours.

                                  Manager

                                  12/23/2022

                                  Citadel at Tech Ridge
                                  Your review and time you took in leaving it are sincerely appreciated by all of us! We are always happy to help. I am happy to hear you love it here and that we are meeting that goal with you. - Ryan Blum, Community Manager

                                  Updated Review

                                  Review Author Icon

                                  Resident 1039785

                                  Verified Resident 2021 - 2022

                                  11/7/2022

                                  I have lived at Citadel at Tech Ridge for the past year thru 2022. The apartment is well maintained and spacious, the grounds are clean, and my neighbors are all courteous. The Citadel staff is professional and responsive, and 100% of my maintenance requests have been completed within 24 hours! I would highly recommend this as a great place to live in North Austin! -Jack Coleman

                                    Manager

                                    11/14/2022

                                    Citadel at Tech Ridge
                                    We are so glad to hear we are hitting the mark with you, Jack! We're also glad to hear you are enjoying all our community offers. Thank you so much for letting others know and your recommendation! - Ryan Blum, Community Manager
                                    Review Author Icon

                                    Resident 1071984

                                    Verified Resident 2022

                                    10/4/2022

                                    Beautiful community to live in and the staff is Amazing and very helpful. Its only been a short time here and the overall experienceright from leasing has been very smooth. Community manager has gone above and beyond to help me out, very happy to have found the perfect place to live in

                                      Manager

                                      10/6/2022

                                      Citadel at Tech Ridge
                                      Thank you so much for taking a moment to share your experience as a resident! It's reassuring to hear we are exceeding your expectations. We appreciate you! Please contact us in the office for any future assistance. - Ryan Blum, Community Manager

                                      Updated Review

                                      Review Author Icon

                                      Resident 1019308

                                      Verified Resident 2022

                                      8/26/2022

                                      Nice with clean areas & facilities with some good people working here but very concerned about the safety with all sorts of people coming in that don't live here and using the pool, library areas etc.

                                        Review Author Icon

                                        Resident 984339

                                        Verified Resident 2020 - 2021

                                        12/27/2021

                                        This place is awful. Run. The walls are PAPER THIN. I dont sleep anymore, I hear everything. The front office is mean and permanently passive aggressive. They will ignore you if they dont like you & drag issues out for as long as possible.

                                          Review Author Icon

                                          anonymous

                                          Resident 2021

                                          12/22/2021

                                          If I could give no stars I would. Candy is the most difficult person I’ve dealt with. First, they gave us the wrong apartment. Supposed to be a two bed two bath unit - both rooms equal size (B2A) but they gave us B2B. We absolutely applied and we’re approved for B2A. I called about this issue when we first moved in, to see what could be done to resolve the issue. Candy basically said it must’ve been our fault, not theirs. Nothing they could do. I even cited the original apartment number and apparently it was never discussed according to her. Every time I’ve called and spoke with Candy it’s always unpleasant. Not to mention, they HARDLY ever answer the phone. I probably have to call 2-3 times in a row - even then, that’s IF they answer. We had an issue with our mailbox and Candy was playing semantics which was totally uncalled for. Basically they wouldn’t unlock my mailbox without my ID. Which is fine, but she was just astonishingly unbearable. She has an attitude from hell and comes across very apathetic, disrespectful, and condescending. Beautiful complex but we won’t be renewing strictly due to Candy.

                                            Updated Review

                                            Review Author Icon

                                            Resident 796537

                                            Verified Resident 2020 - 2021

                                            11/28/2021

                                            Great apartments and facilities. Just no one to maintain the tech in the amenities areas (TV in gym, computers in business center) so they don't work most of the time. Location is convenient. Used to have a problem with towing visitors but they stopped that, however did not notify residents of the policy change. And mandatory fees (valet trash, amenities) mean that the rental rate you see advertised can be misleading. Overall a decent place to live, satisfactory.

                                              Review Author Icon

                                              Resident 974154

                                              Verified Resident 2021

                                              11/21/2021

                                              Safe, quiet and clean community. The work order requests were completed very fast and efficient ( which is amazing in this short staffing situation everywhere). Jessica at the leasing office is always helpful and friendly!

                                                Review Author Icon

                                                Resident 963133

                                                Verified Resident 2021

                                                10/21/2021

                                                It is a nice complex. I would like to see the front gate closed all of the time. There are many times when it is open. The grounds are very clean with nice amenities. It is a quiet place as well. The maintenance staff is quick to respond to any problems.

                                                  Manager

                                                  10/26/2021

                                                  Citadel at Tech Ridge
                                                  Thank you so much for the kind review! We are so happy to hear that you are enjoying your stay with us here at Citadel!
                                                  Review Author Icon

                                                  Resident 959235

                                                  Verified Resident 2020 - 2021

                                                  10/8/2021

                                                  Gates are broken most of the time. Furnishings are all cheapest they could find. Lots of noisy dogs that all bark at each other. Single bedroom rent is very expensive for what you get, especially if you are not fully utilizing the amenities. There are other addon amenities you are forced to purchase even if you do not utilize them, trash pick up and package delivery. The only things going for this place are its location and its internet options. AT&T gigabit is nice. Having access to Parmer and Cameron is also really great for getting around.

                                                    Manager

                                                    10/26/2021

                                                    Citadel at Tech Ridge
                                                    Thank you so much for the review and feedback! Please reach out to us directly at citadeltechridge@bellpartnersinc.com so we can help address your concerns. We would love the opportunity to make your experience the best it can be. Thank you again! -Citadel at Tech Ridge Team

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1B

                                                    1 Bed, 1 Bath | 726 sq. ft.

                                                    $1,230 - $2,064

                                                    14 Available Units

                                                    See Floor Plan Details

                                                    A1A

                                                    1 Bed, 1 Bath | 629 sq. ft.

                                                    $1,185 - $1,874

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A1C

                                                    1 Bed, 1 Bath | 726 sq. ft.

                                                    $1,370 - $2,280

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B

                                                    Review Ratings

                                                    Noise

                                                    3.3

                                                    Grounds

                                                    3.2

                                                    Safety

                                                    2.8

                                                    Office Staff

                                                    3.2

                                                    Maintenance

                                                    3.8

                                                    Neighborhood

                                                    3.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    11

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.36 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryers
                                                    • Washer and Dryer
                                                    • Washer/Dryer
                                                    Parking
                                                    • Carport
                                                    • Electric Vehicle Charging Stations
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $200. Fee: $200. Rent: $20. Restrictions: Breed Restrictions Apply.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $200. Fee: $200. Rent: $20. Restrictions: Breed Restrictions Apply.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Balcony or Patio in Each Home
                                                    • Bark Park and Dog Run
                                                    • Business Center
                                                    • Business and Cyber Lounge
                                                    • Cabana
                                                    • Car Charging Stations
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Conference Room
                                                    • Courtyard
                                                    • Cross Fit Style Equipment
                                                    • Crown Molding
                                                    • DishWasher
                                                    • Disposal
                                                    • Eat-in Kitchen
                                                    • Elevator
                                                    • Energy Efficient Dual Panel Windows
                                                    • Energy and Water Efficient Appliances
                                                    • Fetch Package Delivery
                                                    • Fitness Center
                                                    • Framed Mirror
                                                    • Free Weights
                                                    • Gated Access
                                                    • Gooseneck Pull Down Kitchen Faucets
                                                    • Granite Countertops
                                                    • Heating
                                                    • High-Speed Internet
                                                    • Kitchen Islands
                                                    • Large Bedrooms
                                                    • Linen Closets
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Pet Park
                                                    • Pet Spa
                                                    • Pet Wash Stations
                                                    • Pool
                                                    • Pre-qualified Renter's Insurance Available
                                                    • Recycling Program
                                                    • Refrigerator
                                                    • Resident Social Activities
                                                    • Resort Style Swimming Pool
                                                    • Separate Stand Up Shower
                                                    • Stainless Steel Appliances
                                                    • Undermounted Sinks in Kitchen and Bathroom
                                                    • Valet Trash Service
                                                    • Vanity with Double Sinks
                                                    • Vinyl Flooring
                                                    • Walk In Closets
                                                    • Warming Drawer
                                                    • Wellbeats Virtual Fitness Programs
                                                    • Wheelchair Access Available
                                                    • Window Coverings
                                                    • Yoga, Spin and Pilates Studio
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                                                    Leasing

                                                    Citadel at Tech Ridge is located at 1127 Pearl Retreat Lane Austin, TX and is managed by Bell Partners Inc., a reputable property management company with verified listings on RENTCafe. Citadel at Tech Ridge offers 1 to 3 bedroom apartments . Property is located in the 78753 ZIP code. For more details, contact our office via phone or use the online contact form and we will get back to you as soon as possible.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Bell Partners

                                                    B
                                                    B
                                                    Communities
                                                    267

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/20/2020
                                                    Q: I was not offered any upfront concession or any offers or concession. Any reasons why the leasing office missed it... I have asked it many times and was told there is none.... just move in on March 15,2020

                                                    Frequently Asked

                                                    Based on 49 number of votes by renters, Citadel at Tech Ridge is currently rated 3.9 out of 5 stars.
                                                    Citadel at Tech Ridge is rated 3.2/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Citadel at Tech Ridge is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Citadel at Tech Ridge is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Citadel at Tech Ridge is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Citadel at Tech Ridge is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Citadel at Tech Ridge is rated 3.2/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.36 days to their community reviews in the past year.
                                                    Bell Partners
                                                    Cats Allowed
                                                    Deposit: $200
                                                    Fee: $200
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions Apply.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Deposit: $200
                                                    Fee: $200
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions Apply.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Citadel at Tech Ridge

                                                    July 2024

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                                                    Baths

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                                                    Citadel at Tech Ridge is a 629 - 1,382 sq. ft. apartment in Austin in zip code 78753. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,185 - $3,218. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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