Review History for pp186gr

Cortland Onion Creek

Avatar

pp186gr

Resident 2016

9/1/2016

People do NOT rent apartment in this place! Water bill the first month we came here was $180! They claimed we spend small apartment two adults over 10.000 gallons in one month!! Gas bill is $70 and all we have is a water heater! When people downstairs showed us their bill of $120 and another apartment 5 adults total bill os $24!!! We keep calling office to fix the problems and they threatening us to charge more fees and evict us because we don't want to pay what they charging us. They says that we are in default of lease when they are in default of lease! They don't provide us what they claiming they will and threatening us when we complaining! One of the reasons that we decided to came here and react here because they advertise that they re so energy efficient. Never come to this place. They claim they are gated community the gates are broken so far 3 weeks, and are wide open, before that the gates was broken every other day, even one can come and goes as they please. No parking as non of the residents has assigned parking, every resident has visitors who taken three four parking spaces and residents have to park outside and walk with shopping bags from far away. The garages they renting are that small that car simply doesn't fit inside. We use our garage just for storage paying $110 a month! The business center they advertise never has ink in printer or pepper to print. I have all the email communication with these people and I can prove even single word I just said. We are very upset with this place. When I tried to contact to apartment manager she simply ignored me. Never get back to me. Very professional! These people are unbelievable.Update. The property manager actually did see us after one and a half of months from the time we asked her to contact us. Property manager very rude and what she told us basically was this is how it is and she's sorry if we don't like it, deal with it. That is our bills and we are responsible. And this is property manager! Property Manager she lied in our face that she never received any emails or notification from us that we tried to see and talk to her all this time and when I told her I have an actual prove of that she did received my emails and texts she say "ok, I'm sorry". And again, this is a property manager. They told us that gas and water bills are much different and one person gets $14 and another one $60 because this person paying for the other, and they said it like this is ok and that this is how it suppose to be. So if you people want to pay your neighbors bills you are welcome to this property. Good luck!
Manager

2/15/2017

Cortland Onion Creek
We're sorry that you had a negative experience. Our new management team is here to address any resident concerns and help any way we can. If we can be of assistance in the future, please give us a call at (512) 291-9100.

Review 8 out of 8

Share This Review

Check Availability

Cortland Onion Creek

August 2021

Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Beds

0

Baths

0

Share This Review