Review History for anonymous

Eleven by Windsor


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anonymous

Resident 2019

12/8/2019

Ever had bugs CRAWLING ACROSS YOUR FACE IN THE MIDDLE OF THE NIGHT, and been unable to get your apartment to send an exterminator? Settle in, my friends. Grab a drink. Get comfy. Allow me to tell you the tale of Eleven by Windsor, THE most incompetent and disgusting place I have ever lived in my life. 1. I had a significant bug problem in my apartment, and it was massive pain to get an exterminator there. Firstly, I was told an exterminator could not come for several days because they were in Houston (are there none in Austin?). I was told the exterminator would show up on Friday. They did not. I called and was told they would come Saturday. They did not. Whenever I called the support center, nobody seemed to know what was going on. I was promised multiple times the exterminar would come, but they did not. This was quite frustrating, because I was literally woken up multiple times in the night by bugs CRAWLING ACROSS MY FACE. It took almost a week to get an exterminator, even calling multiple times a day. 2. My next issue was when the water randomly shut off in the entire building. I went to stay with my girlfriend. Multiple times, I called the 24 hour support line and asked when the water would be back on. They had NO idea. The next day, I called and asked if it was back on. They had NO idea. A property doesn't have running water, and the support center doesn't even know when it's fixed? 3. The men's bathroom near the cyber lounge clearly gets skipped by maintenance. Multiples, there has been NO RUNNING WATER in the faucets. Frequently, the bathroom smells disgusting and has no supplies. I've filed MULTIPLE maintenance requests because I keep going in and finding the water doesn't run. Seriously, I'm not asking for a lot here. For $1600 a month, even in Austin, you should get RUNNING WATER IN A BATHROOM. 4. My fob has randomly malfucntioned 3 times late at night, leading me to get locked out. -The first time, I came home late (around midnight) and my fob did not work. I could not open the garage or fob in through the doors. I had to wait until someone let me in. So I got a new fob. And it happened AGAIN. Same deal - the fob worked fine all day, but I came home after midnight, and was locked out. So I got ANOTHER fob. And I came home last night around 2:00am, and I was locked out AGAIN. I could not open the garage or any of the doors. This is absurd. The level of uselessness and incompetence in the employees is staggering. They are disorganized and the support center doesn't have a clue what's going on. Also, did I mention I had BUGS CRAWLING ACROSS MY FACE, not just once, but MULTIPLE TIMES, and it still took them an f'in WEEK to send an exterminator? Other than that, great place to live. If you hate yourself. P.S. Did I mention my rent wound up being $220+ a month higher than they listed, because they tacked on so many little water and maintenance fees that they didn't mention when I signed? Yeah that sucks.
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    Resident 634045

    Verified Resident 2019

    5/1/2019

    The toilets have zero pressure and clog easily. More attention needs to be paid to maintaining the common areas. Locks on the rooms in the cyber lounge would be nice; I worry about someone stealing my stuff when I get up to use the restroom. Otherwise, pretty decent. The packaging system frequently eats my packages, though.

      Review 5 out of 42

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      Eleven by Windsor

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