FiveTwo at Highland

FiveTwo at Highland

(28 Reviews)
110 Jacob Fontaine, Austin, TX 78752
$1,508/mo

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

A-

Noise

3.9

Grounds

4.3

Safety

3.3

Office Staff

4.0

Maintenance

4.3

Neighborhood

4.6

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A-

Number of reviews in the past 365 days

18

Manager’s Review Engagement

A

Percentage of reviews responded to

94.44%

Manager’s Review Reply Time

B

Average time to respond to reviews

14.17 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(28)

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Verified Resident 922806

VRP 2020 - 2021

7/1/2021

it's a nice place to live and would recommend the location. The 6 weeks free for sign-up was a great deal. Staff and Maintenance quick to respond and easy to interact with. The Grounds are nice, and the Noise (facing away from the pool) isSee More >

Updated Review

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Verified Resident 819157

VRP 2019 - 2021

6/28/2021

In order to assess whether each employees's work attitude complies with the basic law. I suggest that employees in the office type their names to show responsibility when they return emails to tenants.

Manager

7/8/2021

FiveTwo at Highland
Thank you again for taking the time to let us know how we did. Feel free to reach out to me in regard to the email signature line so I have more clarification. We do appreciate the 4.3 star review. Let mw know if I can assist in any way- 512.220.8359 We hope you have a great day! Thanks again! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 918104

VRP 2021

6/17/2021

Staff is so great so far! New friends and always happy to help. The neighborhood is super quiet and clean. No riff raff especially being so close to airport blvd. Lots of restaurants and coffee shops going in and easy to get to!

Manager

7/8/2021

FiveTwo at Highland
Verified Resident 918104, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fivetwo at Highland. Thank you, and have a fantastic day! Thanks again! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 917759

VRP 2021

6/16/2021

So far so good. I haven't lived here very long so I need more time but overall it has been great here. It has been noisy but i understand they will eventually finish up with the campus grounds construction.

Manager

7/8/2021

FiveTwo at Highland
Thank you again for taking the time to let us know how we did. Now that ACC construction has calmed down on our side of the property things should be a lot calmer during the day. We do have some great retailers coming soon as well. We can't wait to see you again, have a great day. Thanks again! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 917204

VRP 2021

6/15/2021

I like living here, the apartments are nice and pretty quiet. However, maintenance can take a long time sometimes and fix an issue deleted when it isnt. Valet trash people fail to show up at times. Additionally, a few times there was a lot ofSee More >
Manager

7/8/2021

FiveTwo at Highland
Thank you again for taking the time to let us know how we did. We have been in transition with our maintenance team and I apologize f there has been a bit of delay we typically handles things within 48 hours as that is our norm, so I do apologize for things not being completed to our standard time. With there being a public park in between our building there can be some noise at times. But I know ACC police been making their rounds more often lately to address any concerns. We hope you have a great day! Thanks again! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 910545

VRP 2019 - 2021

6/1/2021

Please hire more security...not just cameras on one floor. I dont believe anyone would want to pay 2k a month to find their cars vandalized multiple times. Several tenants informed your team that theyre dealing with vandalism in the community. FiveTwo shouldve responded waySee More >
Manager

7/8/2021

FiveTwo at Highland
Hi Verified Resident 910545, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not completely satisfied. Pets can be a challenge when you have s may pet owners and we of course can only hope and assume that all pet owners pick up after their pets but unfortunately it doesn't always happen. We do swab pets that do move in for DNA and there are consequences when rules aren't followed but I understand things happen. If there is anything I can do or the team can do to make the rest of your time here 5 star let me know. Thanks again! Tarryn Tanksley Fivetwo at Highland Community Manager

Updated Review

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Verified Resident 814637

VRP 2020 - 2021

4/29/2021

Beautiful units and super friendly and attentive staff!! Every time I have an issue, the staff is on top of it! The grounds are beautiful and the location is great however it can get a little noisy when youre in a unit facing the road.

Manager

5/6/2021

FiveTwo at Highland
Verified Resident 814637, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fivetwo at Highland. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 893300

VRP 2021

4/14/2021

Im sooo glad Im living here now, of course there are some issues that typically come with a new midrise but I give it 5 stars ! Great location and amazing architecture . Some great places to take your dog.

Manager

4/20/2021

FiveTwo at Highland
Verified Resident 893300, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. We strive for 5 star so this means more than you know. Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 891264

VRP 2021

4/9/2021

Brooks (and all the staff but mostly Brooks) is amazing!! Seriously. Love him! Made the experience SO easy to move in and was super accommodating. He went out of his way to make sure I had everything I needed before and after my move in.See More >
Manager

4/20/2021

FiveTwo at Highland
Thank you again for taking the time to let us know how we did. Brooks is pretty incredible and I'm so happy you were able to experience how incredible he is as well!! We ae so luck to have him on our team. We hope you have a great day! We can't wait to see you again. Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 890800

VRP 2020 - 2021

4/8/2021

Experience has been wonderful! Staff is fantastic, amenities are beautiful and my apartment is so lovely! I would recommend this community to anyone. Theyre still working on adding some more retail shops and I imagine when its done, itll be even better!

Manager

4/20/2021

FiveTwo at Highland
Good Morning Verified Resident 890800, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fivetwo at Highland. AT&T has officially opened as well onsite, we have some exciting things coming to the property and can't wait for you all to be apart of it. Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 886340

VRP 2021

3/22/2021

The leasing process was incredibly simple and Brooks did an amazing job helping us every step of the way! Within 3 days we were set up and ready to move into our new space. We have been loving our space and the community! After theSee More >
Manager

4/8/2021

FiveTwo at Highland
Verified Resident 886340, thank you for your kind review; we are happy to pass along your comments to the team here at Fivetwo at Highland! We are always more than happy to assist you if anything else comes up. Take care! Tarryn Tanksley Property Maanger Fivetwo at Highland
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Verified Resident 886056

VRP 2020 - 2021

3/21/2021

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Manager

4/8/2021

FiveTwo at Highland
Hi Verified Resident 886056, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Tarryn Tanksley Fivetwo at Highland
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anonymous

Resident 2020 - 2021

2/21/2021

FiveTwo has overall been a peasant place to live. I'm inspired to write this review due to how our management and maintenance staff responded to the recent freeze crisis, where much of Austin did not have power or water. I personally had two friends loseSee More >
Manager

2/25/2021

FiveTwo at Highland
Good Morning. We're glad you had such a wonderful experience with us! It's experiences like yours that really keep us motivated! This past week was nothing short of intense and I know your friends appreciate you taking them in during their time of need. Our team wanted to be as transparent and helpful as possible throughout each day to ensure all residents were on the same page. This entire community stepped up and showed up for everyone and I've never been more proud to manage this team and property. We couldn't have accomplished all the things without our amazing maintenance team and I'm so glad you feel the same way. Thank you, and have a fantastic day! Tarryn Tanksley Fivetwo at Highland Community Manager
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anonymous

Resident 2020 - 2021

2/17/2021

It’s currently 4:30am and I understand that there’s weather issues right now but this is the 2nd time the obnoxious fire alarm has gone off in 12hours. And now 5th time within the last 6 weeks. Don’t move here, run!!!!!!!!!!See More >
Manager

2/25/2021

FiveTwo at Highland
Hello, we are disappointed to see your low star rating. The fire alarm you are referring to is when one of your fellow residents fire sprinklers broke thru their walls and flooded their unit. I'm saddened that you felt inclined to comment on such things as far as a fire alarm during the most intense storm in Austin in years. I understand things happen onsite and I unfortunately have absolute no control of certain incidents. The fire alarm has went off previously and was alerted just as its designed to do in these situation such as when people as are cooking in their home and the smoke reaches the hallways or when residents/guest smoke in the hallway ( even though we are a non- smoking community) and set off the smoke alarm. We have over 500 residents at this property and although we continue to send out helpful to do's things do happen. I hope your experience here can be turned around. Please feel free to contact the office if you have any additional questions or concerns. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. We hope to hear from you soon. Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 854486

VRP 2020

12/16/2020

We absolutely love living in the Fivetwo community. The entire property is so beautiful, in a great location, with amazing amenities that really sold us. The staff is friendly, and always available to answer any question we may have. The apartment quality feels unmatched forSee More >
Manager

12/22/2020

FiveTwo at Highland
Verified Resident 854486, thank you for your kind review; we are happy to pass along your comments to the team here at Fivetwo at Highland! We are very happy we could provide you with a positive experience! We hope to see you soon! Tarryn Tanksley Fivetwo at Highlnad
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Verified Resident 849743

VRP 2020

12/4/2020

Friendly and responsive leasing team. Nice amenities and sleek look. Pretty quiet buildings with relatively loud traffic noise, which can't be helped when outside but is mostly blocked inside. Good location.

Manager

12/17/2020

FiveTwo at Highland
Thank you again for taking the time to let us know how we did. We hope you have a great day! We understand about the construction noise. ACC is trying to close the project by March 2021. We hope to be of service to you again in the future. Best wishes, Fivetwo at Highland Tarryn Tanksley
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anonymous

prospectiveVisited 2020

11/17/2020

Apartment was really clean with modern amenities. It's got a nice clubhouse, and a good location. But staff is very unresponsive. Impossible to get a response from. I really wanted to move in here because of the location and amenities. But the staff behavior madeSee More >
Manager

11/18/2020

FiveTwo at Highland
Hello Anonymous, we appreciate you taking the time to leave us this feedback. I am sorry to hear that we did not meet your expectations in the follow up process. I understand that you have since leased elsewhere but we would love to reach out to you if you are willing to give us a chance to make it right. Please reach out to us at 512.220.8359 if you are willing. Nonetheless thank you for the compliment on our amenities and units themselves! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 834452

VRP 2020

10/20/2020

This is a great place to live! The facilitates are lovely and it's extremely pet friendly. It is a good location very near restaurants and a yoga studio. The parking garage provided to the residents is not secure and there have been many instances whereSee More >
Manager

10/31/2020

FiveTwo at Highland
Verified Resident 834452, your wonderful feedback and rating mean a lot to us. We are in talks with construction to add more additional secure fob access to each level of the garage. Please don't hesitate to reach out if there's anything additional we can do for you. Tarryn Tanksley Fivetwo at Highland Community Manager
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Ero

Resident 2020

7/2/2020

Great place to live at! I enjoy the proximity to all my favorite things Austin. FiveTwo staff is friendly and caring. I'm not just some tenant. They remember you and wave and make sure things are going smoothly. Maintenance team is awesome! They are onSee More >
Manager

8/5/2020

FiveTwo at Highland
We appreciate your positive review about your recent experience with us! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Fivetwo at Highland. We are always more than happy to assist you if anything else comes up. Take care! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 781945

VRP 2020

6/20/2020

Very clean and quiet. Best part is the location - on ACC campus! Accessibility to fitness center and pool are a real bonus. Ease of visit and lease process exceptional. Garage security good. First maintenance request was responded to in five minutes!

Manager

8/5/2020

FiveTwo at Highland
Verified Resident 781945, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day! Thanks, Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 780308

VRP 2020

6/16/2020

all the staff and building/amenities are great! except for all the packages disappearing - would really appreciate some cameras put in the hallways as a simple crime deterrent. It's also kind of loud b/c of the construction and random alarms always going off in nearbySee More >
Manager

8/5/2020

FiveTwo at Highland
Verified Resident 780308, we are so happy to read such a great review about Fivetwo at Highland! We were made aware about the package issues and have since corrected some things. We are happy construction is coming to a close in our area. We hope you are enjoying the 24hr coffee shop along with the nail spa and yoga studio. More to come! We hope to see you soon! Thanks, Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 772423

VRP 2019 - 2020

5/26/2020

No electric vehicle charging stations, Garage isnt secure (all levels can be accessed from the stairwell) had break-ins from homeless, garage is covered in soot, The apartments and hallways carry sound, you can hear everything...all hard surfaces. So many great features with so many shortSee More >
Manager

8/5/2020

FiveTwo at Highland
Verified Resident 772423, thank you for your kind review; we are happy to pass along your comments to the team here at Fivetwo at Highland! We can't wait to see you again, have a great day. Once people start going back to work and the garage is not as full we have a power washing on standby. Thanks, Tarryn Tanksley Fivetwo at Highland
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Avery_B

Resident 2019 - 2020

5/21/2020

It is a shame that the high caliber of finishes in the apartments and amenities at FiveTwo couldn't come with the same caliber of management. Sadly, the former does not make the latter worth the price tag, but it is worthy of a two starSee More >
Manager

8/5/2020

FiveTwo at Highland
Hello Avery_b, we appreciate you taking the time to leave us this feedback. Thank you for sharing your positive experience! Now that we have a few retail spots open we hope you are enjoying all they have to offer. Thank you, and have a fantastic day! Tarryn Tanksley Fivetwo at Highland Community Manager
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Verified Resident 769151

VRP 2020

5/15/2020

So far so good one recommendation would be do possibly spray down or clean the dog run once a week or bi weekly now its starting to get hotter out. Other than that we love it here so far. thank you for making it aSee More >
Manager

8/5/2020

FiveTwo at Highland
Thank you again for taking the time to let us know how we did. We hope you have a great day! We will touch base with maintenance and make sure things get sprayed down. Thank you so much again for your feedback! We hope you have a great day! Tarryn Tanksley Fivetwo at Highland Community Manager
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Tyler_S180

Resident 2020

5/14/2020

Thought this place was great until Coronavirus. They have completely mishandled everything. 1. The management "finds charges they missed" months after the fact and charge you without warning. 2. Packages go missing all the time 3. Car's are broken into BEHIND the gate 4. IfSee More >
Manager

8/5/2020

FiveTwo at Highland
Tyler_s180, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please contact us at (512) 220-8359 so we can understand your situation better in order to try and turn your experience around. Thank you, Fivetwo at Highland Tarryn Tanksley

Features & Amenities

Laundry
  • Laundry in Units
This community is managed by

Greystar

B+
B+
Communities
2481

Questions & Answers (0)

Frequently Asked

What are noise levels like at FiveTwo at Highland?
The community is rated 3.9/5 stars, which is considered having quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at FiveTwo at Highland?
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.
How safe is FiveTwo at Highland?
The community is rated 3.3/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 94.44% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 14.17 days to their community reviews in the past year.
Who manages FiveTwo at Highland?
Greystar
What is the pet policy at FiveTwo at Highland?
No pet policy available
What types of floor plans are available?
1 Bed, 1 Bath

Check Availability

FiveTwo at Highland

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FiveTwo at Highland is an apartment in Austin in zip code 78752. This community has a 1 Bed, 1 Bath Nearby cities include Del Valle, Pflugerville, Bee Cave, Cedar Park, and Round Rock. 78723, 78751, 78756, 78660, and 78757 are nearby zips.