Hardrock Canyon Apartments
#4,047 #90 #590

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Hardrock Canyon Apartments

10300 Jollyville Rd, Austin, TX 78759
(337 Reviews)
$1,336 - $3,359/mo

Reviews

(302)

4.1 rating

See Details

337 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1249455

Verified Resident 2024

5/7/2024

My move in was a bit hurried, I was coming from out of state, so agreed on apt unseen. When moving in there were cobwebs everywhere, the toilets were both dirty, as in they had been used recently, and stove was dirty. I think the unit had been empty for several months. I just think bringing cleaners before my move in should have been standard.

    Manager

    5/9/2024

    Hardrock Canyon Apartments
    Thanks so much for letting us know about your experience with Hardrock Canyon Apartments. We're always here for you, so please don't hesitate to reach out if there's anything we can assist you with. Thanks Again! Have a beautiful day!

    Updated Review

    Review Author Icon

    Resident 745774

    Verified Resident 2017 - 2024

    4/28/2024

    Staff is friendly, but communication can be a little spotty. The call box is not working at one of the entrances, but there has been no email to let residents know their guests will not be able to call them to be buzzed in. Location is great.

      Manager

      5/1/2024

      Hardrock Canyon Apartments
      Thanks for taking the time to write a review. We appreciate the feedback and will look further into the gate system. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day!
      Review Author Icon

      Resident 1247452

      Verified Resident 2023 - 2024

      4/28/2024

      Location, location, location. Not only is Hardrock Canyon a lovely property with many trees, the complex is located very near a large array of shopping and services. Additionally, the people who lease and operate the complex are helpful and easy to work with.

        Manager

        5/1/2024

        Hardrock Canyon Apartments
        Hey there, we're happy to hear you had such a positive experience with our team! Thanks for letting us know how we did; we too love the location. Thanks again!
        Review Author Icon

        Resident 1242969

        Verified Resident 2023 - 2024

        4/10/2024

        Sometimes I feel the apartment staff can be a little standoffish depending on who you get on the phone but they are very helpful and maintenance is top-notch. Maintenance is very helpful and friendly and gets the job done quickly. Parking is a pain, but that’s a personal issue not an overall issue. Grounds are great and always clean.

          Manager

          4/12/2024

          Hardrock Canyon Apartments
          Thank you again for taking the time to let us know how we did. We're always here for you! If you ever need anything else, just give us a call or stop by. Have an awesome day!

          Updated Review

          Review Author Icon

          bnolte@tepper.cmu.edu

          Resident 2021 - 2024

          4/6/2024

          It is SHAMEFUL the way I and other tenants have been treated.

          First, the actual apartments and locations are amazing, this is why I have been here for over 3 years and actually pay my rent early every month. However, the MANAGEMENT is HORRIBLE and has no comprehension of the fact that tenants are their actual customers. I was charged an additional $15 every month last year without any notice because my renters insurance was expired. I received a lease renewal letter a month before my lease expired indicating my rent would be increasing by 50% and when I went into the office to discuss giving notice to vacate, the management team indicating I would be charged over $2000 if I vacated because I was not giving 60 days notice even though the rent renewal letter was not provided until less than a month remaining on my lease. I ended up downgrading to a 1 bedroom so I could continue living here and avoid the $2000 penalty. Then the real nightmare began. The apartment community overcharged me rent and numerous other charges as part of the move from a 2 bedroom to a 1 bedroom. Then, the apartment management would not return my security deposit, after telling me multiple time it was… See More>
            Review Author Icon

            Resident 1238535

            Verified Resident 2024

            3/27/2024

            Unit was not ready by move-in. Many maintenance requests for things that should of been addressed prior to move-in. Office staff is not respondent to emails about concerns and in-person was not offered any solutions and told the office would be temporarily closed

              Manager

              4/3/2024

              Hardrock Canyon Apartments
              At Hardrock Canyon Apartments, we strive for excellence in everything we do. I'm disappointed to hear your experience didn't meet the standards we set for ourselves, please reach out to our management team and we will do our best to resolve the issue going forward. 512.502.4000
              Review Author Icon

              Resident 1236637

              Verified Resident 2022 - 2024

              3/20/2024

              I've lived here for two years and have had a great experience so far! Staff is friendly and maintenance is prompt. I love the location too. I haven't had any noteworthy issues. Would definitely recommend!

                Manager

                3/26/2024

                Hardrock Canyon Apartments
                Thanks so much for letting us know about your experience with Hardrock Canyon Apartments. We're delighted you had such a fantastic experience!

                Updated Review

                Review Author Icon

                Resident 1136461

                Verified Resident 2023 - 2024

                3/12/2024

                I have lived at Hardrock Canyon for almost a year and I absolutely love it here. Great amenities, perfect location, maintenance responds quickly, office folks are polite and helpful. Dogs love the dog park and lots of trails in neighborhood to walk them as well.

                  Manager

                  3/26/2024

                  Hardrock Canyon Apartments
                  Hi there! Thanks so much for letting us know about your experience with Hardrock Canyon Apartments. Thank you again for your feedback! We hope you have a great day!

                  Updated Review

                  Review Author Icon

                  Resident 735608

                  Verified Resident 2018 - 2024

                  1/19/2024

                  Love the location, walking distance to grocery stores and a fifteen minute ride to major shopping centers. You can expect a certain level of professionalism from the office staff and the maintenance team are friendly and courteous. People matter.

                    Manager

                    2/9/2024

                    Hardrock Canyon Apartments
                    Aw, your amazing feedback and rating mean the world to us. Thanks for taking the time to write a review. We appreciate the feedback.
                    Review Author Icon

                    Resident 1188569

                    Verified Resident 2023

                    10/10/2023

                    Just moving in so limited experience at this time - can not comment well on certain items - I am not sure why they require 201 characters in this spot so I am filling space at this time. Requiring such a large number of minimum characters is a turn off to submitting a review.

                      Manager

                      11/23/2023

                      Hardrock Canyon Apartments
                      Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
                      Review Author Icon

                      Resident 1186597

                      Verified Resident 2023

                      10/4/2023

                      Again, dead trees falling on your vehicle is not okay and this needs to be addressed. Thank you. Other than that I am happy. Not everyone has full coverage on their vehicle but this tree should’ve been removed a long time ago this is now a serious issue I’m having to deal with. A credit on rent or maybe one-two months free rent would help so that I can use that money to pay for the damages to my car due to y’all’s dead tree ruining it.

                        Manager

                        11/23/2023

                        Hardrock Canyon Apartments
                        Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Hardrock Canyon Apartments! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                        Review Author Icon

                        Resident 1182687

                        Verified Resident 2023

                        9/21/2023

                        I love the green areas around the apartment. It is great to have lots of birds in the mornings and a peaceful quiet sound at night. The pool area is also excellent. The staff is always super helpful. I love to live at HRC.

                          Manager

                          11/23/2023

                          Hardrock Canyon Apartments
                          Thank you so much for your wonderful feedback and rating. They mean a lot to us!

                          Updated Review

                          Review Author Icon

                          Resident 1097103

                          Verified Resident 2011 - 2023

                          9/20/2023

                          This is a very congenial, friendly, living community, with a professional staff in the main office and a reliable staff in maintenance. I really wish we had occasional gatherings by buildings or sections of this community so that we got to know our neighbors better.

                            Manager

                            10/3/2023

                            Hardrock Canyon Apartments
                            Thanks for your praise and kind comments about our team. We truly appreciate the time you took to share this. We hope you continue to have a great experience!
                            Review Author Icon

                            Resident 1178191

                            Verified Resident 2023

                            9/8/2023

                            Front office staff lacks alignment on property policies and looses paper work. Bags of dog poo, empty beer cans and abandon cars make a beautiful property hard to look at. Pool by backside of property is consistently green and has not been cleaning “frequently” at all this summer. Gate is constantly broken and has led to cars getting broken in. Broken portions in fence make it is for transients to come in and sleep on property especially in the back area of the apartment complex.

                              Manager

                              10/3/2023

                              Hardrock Canyon Apartments
                              We're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (512) 502-4000 so we can work towards a resolution.
                              Review Author Icon

                              Resident 1173309

                              Verified Resident 2023

                              8/24/2023

                              I think the place is great so far! I have only been here for a small amount of time but the place clean, quiet, and well maintained. Would recommend to more people in the future or and least give a great recommendation about the place.

                                Manager

                                10/3/2023

                                Hardrock Canyon Apartments
                                We are so happy to read such a great review about Hardrock Canyon Apartments! Thank you!
                                Review Author Icon

                                Resident 1172925

                                Verified Resident 2023

                                8/23/2023

                                The leasing staff is great. The community is quiet and wooded. Close to target H-E-B and Trader Joe’s. You can’t beat that kind of convenience. Outside of moving into a unit with no A/C it’s been perfect

                                  Manager

                                  10/3/2023

                                  Hardrock Canyon Apartments
                                  We really appreciate your positive review! If you continue to have issues with your A/C please inform the office at 512.502.4000 and we assure you we will resolve the issue! We understand having A/C is a MUST in this Texas heat.
                                  Review Author Icon

                                  Resident 1169013

                                  Verified Resident 2021 - 2023

                                  8/11/2023

                                  My AC is currently not capable of keeping my apartment cool and management has failed to resolve the issue or effectively communicate expectations after a month of maintenance requests that did nothing to solve the issue.

                                    Manager

                                    10/3/2023

                                    Hardrock Canyon Apartments
                                    It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
                                    Review Author Icon

                                    Resident 1167062

                                    Verified Resident 2023

                                    8/6/2023

                                    Fantastic! This is a great apartment and community. My boyfriend and I love the nature and space. Patio is big and facing towards neighbors and trail, which I love. We love our floor plan minus a few nitpicks. Everyone is friendly. Pools are good, haven't checked other amenities yet, but I am excited. Stacey from leasing was a pleasure.

                                      Manager

                                      11/23/2023

                                      Hardrock Canyon Apartments
                                      Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Hardrock Canyon Apartments! Please don't hesitate to reach out if there's anything additional we can do for you.
                                      Review Author Icon

                                      Resident 1167060

                                      Verified Resident 2023

                                      8/6/2023

                                      So far, I have really loved my new apartment! The floor plan is spacious, there is ample parking, and it is so quiet here. We are on the first floor and I wouldn't even guess that we have any neighbors for 99% of the day.

                                        Manager

                                        11/23/2023

                                        Hardrock Canyon Apartments
                                        Hello, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
                                        Review Author Icon

                                        Resident 1166821

                                        Verified Resident 2022 - 2023

                                        8/5/2023

                                        I love living here. There is something magical about the community and location. It’s crazy to have so many trees and even deer and also be able to walk to restaurants. The property and units are well maintained and clean. The staff is friendly and helpful. This is the second time I’ve lived here after moving out state and I knew I would come back to this complex.

                                          Manager

                                          10/3/2023

                                          Hardrock Canyon Apartments
                                          Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                          Review Author Icon

                                          Resident 1163735

                                          Verified Resident 2019 - 2023

                                          7/27/2023

                                          I live in Hardrock apartments. The staff and maintenance people have been great to work with over the years. They are prompt and efficient in their duties, plus they are very friendly people. These people enhance the quality of life here at Hardrock. I enjoy living here.

                                            Manager

                                            11/23/2023

                                            Hardrock Canyon Apartments
                                            Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hardrock Canyon Apartments. Please let us know if there is anything else we can do for you; we are more than happy to help!
                                            Review Author Icon

                                            Resident 1160153

                                            Verified Resident 2022 - 2023

                                            7/17/2023

                                            Great community, people and maintenance crew rocks! Very quiet community and I’ve never heard a single neighbor once. All of my maintenance requests are handled fast and thorough. Plenty of parking and friendly neighbors.

                                              Manager

                                              11/23/2023

                                              Hardrock Canyon Apartments
                                              Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hardrock Canyon Apartments. Please let us know if there is anything else we can do for you; we are more than happy to help!
                                              Review Author Icon

                                              Resident 1154099

                                              Verified Resident 2011 - 2023

                                              6/27/2023

                                              I have been living in the Hardrock Canyon community since early 2011 and plan to reside here for the foreseeable future. It is an outstanding community with excellent management. The maintenance team is also excellent. One of the reasons I elected to live in Hardrock Canyon is the community's acceptance of family pets. I have owned both a dog and several cats during the 12 years I have lived here and this has worked out well for my pets and me.

                                                Manager

                                                11/23/2023

                                                Hardrock Canyon Apartments
                                                Hi, thank you for taking the time to leave a review for us at Hardrock Canyon Apartments. We're happy we could meet your expectations!

                                                Updated Review

                                                Review Author Icon

                                                Resident 1073630

                                                Verified Resident 2021 - 2023

                                                5/14/2023

                                                Great place to live, nice location, walking distance from restaurants, coffee place and grocery stores. Surrender by nature. Unfortunately is not easy to keep stairs clean, and water leave some damage in the internal roads, and there are holes in the streets.

                                                  Manager

                                                  5/24/2023

                                                  Hardrock Canyon Apartments
                                                  Thank you for your kind review, and we appreciate the feedback; we are happy to pass along your comments to the team here at Hardrock Canyon Apartments! Please don't hesitate to reach out to us if there's anything more we can do!
                                                  Review Author Icon

                                                  Resident 1140064

                                                  Verified Resident 2020 - 2023

                                                  5/12/2023

                                                  This is a Beautiful nature area! The apartments are spacious and the staff is friendly. the area has access to much shopping. The apartments are older so the outside needs a lot of work. the area has access to much shopping. The apartments are older so the outside Needs a lot of work. Needs a lot of work.

                                                    Manager

                                                    5/24/2023

                                                    Hardrock Canyon Apartments
                                                    Thank you for taking the time to leave us a review, We really appreciate your feedback! If you ever need anything or would like to discuss your comments in further detail, please reach out at your convenience; 512.502.4000. We hope to hear from you soon! Have a wonderful day.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Bryce

                                                    1 Bed, 1 Bath | 744 - 761 sq. ft.

                                                    $1,486

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    The Red Rock

                                                    1 Bed, 1 Bath | 854 sq. ft.

                                                    $1,708

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    The Goodwin

                                                    1 Bed, 1 Bath | 763 sq. ft.

                                                    $1,496

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.2

                                                    Safety

                                                    4.0

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    4.1

                                                    Neighborhood

                                                    4.7

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    22

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    95.45%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    46.05 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Carports and Detached Garages
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
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                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ Grills
                                                    • Business Center
                                                    • Clubhouse
                                                    • Cyber Cafe
                                                    • Fitness Center
                                                    • Four Lane Lap Pool
                                                    • Gated Access
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pet Friendly Community with Dog Park
                                                    • Public Transportation
                                                    • Spruce Lifestyle Services
                                                    • Swimming Pool and Volleyball Pool
                                                    • UT Austin Shuttle
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                                                    Leasing

                                                    Our community is operating as normal. Please call or stop by for a tour.Hardrock Canyon Apartment Community in Austin, Texas offers spacious one- and two-bedroom apartments for rent to those who want to live in a convenient location with a view. Hardrock Canyon Apartments are built on 60 acres of heavily wooded canyons, with panoramic views of the Great Hills Country Club and the magnificent Texas Hill Country. Located in the prestigious Arboretum area of Northwest Austin, Hardrock Canyon offers uncompromising quality, sophistication and privacy in our one- and two-bedroom apartment homes. Built-in bookshelves, spacious patios, and carved stone fireplaces surrounded with tiled hearths are but a few of the custom-built features that attribute the high-end ambiance of Hardrock Canyon. Our apartment homes also offer washer/dryer connections, gourmet kitchens and crown molding, while our gated community features a clubhouse, business center, pool, barbecue area, 24-hour fitness center, covered parking and garages.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 06:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3431

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?
                                                    Anonymous
                                                    Answered on: 04/11/2018
                                                    A: Definitely. Very noisy neighbors and thin walls. The advertising about “condo spec thick wallsâ€� is completely inaccurate. We’ve had to call the police for neighbors blasting music at 1 am on a weeknight many times.

                                                    Frequently Asked

                                                    Based on 337 number of votes by renters, Hardrock Canyon Apartments is currently rated 4.1 out of 5 stars.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Hardrock Canyon Apartments is rated 4.1/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Hardrock Canyon Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Hardrock Canyon Apartments is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Hardrock Canyon Apartments is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 95.4545% of their community reviews in the past year.
                                                    Managers have replied within 46.05 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    Dogs Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    July 2024

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                                                    Baths

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                                                    Hardrock Canyon Apartments is a 629 - 1,582 sq. ft. apartment in Austin in zip code 78759. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,336. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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