Hardrock Canyon Apartments
#3,958 #87 #578

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Hardrock Canyon Apartments

10300 Jollyville Rd, Austin, TX 78759
(337 Reviews)
$1,394 - $3,114/mo

Hardrock Canyon Apartments Reviews

(302)

4.1 rating

See Details

337 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1098292

Verified Resident 2023

4/30/2023

It's like living more in a house then being some thing of a cube. I personally hate being any where near people and this isolates me away far enough as I always need. Most complexes can't compare in design around me. I have a nice privacy fencing that I just can't find with most. Then the noise level is perfect. Makes you feel at home in a house. The residents here are good people to be around.

    Manager

    5/12/2023

    Hardrock Canyon Apartments
    We're glad you had such a wonderful experience with us! Thank you for taking the time to provide your feedback, please reach out anytime if there is ever anything you need! Have a great day!
    Review Author Icon

    Resident 1134788

    Verified Resident 2022 - 2023

    4/26/2023

    There is an occasional beeping sound next to my apartment, maybe it is the sound of the pool equipment, which is tolerable during the day, but sometimes it was very disturbing to sleep when the sounds whole night.

      Manager

      5/12/2023

      Hardrock Canyon Apartments
      We really appreciate your feedback! We are sorry to hear you are being disturbed by noise, please reach out at your convenience, it would be our pleasure to gather some additional information and see if we can assist. You can reach the team at 512.502.4000. Thank you again!
      Review Author Icon

      Resident 1121927

      Verified Resident 2021 - 2023

      3/15/2023

      Great service! Service requests are handled in timely manner, community issues are addressed seamlessly, staff in incredibly professional and friendly. Look forward to extending my lease at the community.

        Manager

        3/23/2023

        Hardrock Canyon Apartments
        Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

        Updated Review

        Review Author Icon

        Resident 872205

        Verified Resident 2020 - 2022

        12/4/2022

        Main feature of this complex, besides the location, is the maintenance crew service level. Very friendly, responsive and professional. The common areas and apt exteriors need more maintenance and garbage pickup frequency needs improvement.

          Manager

          12/20/2022

          Hardrock Canyon Apartments
          Thank you for your kind review; we are happy to pass along your comments to the team here at Hardrock Canyon Apartments! Please let us know if there is anything else we can do for you; we are more than happy to help!
          Review Author Icon

          Resident 1086942

          Verified Resident 2019 - 2022

          11/20/2022

          I spent more than 3 years in hard rock canyon apt and almost my memory in this house is pretty noce except neighbors. Some neighbors yells in the night so it really makes me angry sometimes but other things are pretty nice.

            Manager

            12/1/2022

            Hardrock Canyon Apartments
            Thank you for your kind review; we are happy to pass along your comments to the team here at Hardrock Canyon Apartments! Please don't hesitate to reach out if there's anything additional we can do for you.

            Updated Review

            Review Author Icon

            Resident 1036387

            Verified Resident 2021 - 2022

            10/16/2022

            Many problems with cars being broken into, and new neighbor keeps their trash by their door for days on end (especially their dogs poop bags), but I still love living here. The maintenance staff are fabulous and very responsive.

              Manager

              11/17/2022

              Hardrock Canyon Apartments
              We really appreciate your feedback! Please reach out anytime if ever there is anything we can do for you. Have a great day!

              Updated Review

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              Resident 638293

              Verified Resident 2017 - 2022

              9/5/2022

              A great place to live if you can afford it! Just resisting digitization of your identity is not enough. We must strategically resist the foundational components of the Elite's a.k.a TPTB 1%er's program. The alternatives are death or slavery.

                Manager

                11/17/2022

                Hardrock Canyon Apartments
                Thank you so much for your high rating! Please reach out anytime if we can be of assistance. Have a great day!
                Review Author Icon

                Resident 1060616

                Verified Resident 2020 - 2022

                8/31/2022

                The complex, apartment features, and location itself are great, management and office staff never take ownership and don't communicate updates or changes very often. There are lots of walkable options nearby and the units have been well maintained. There is also after hours security that checks by the complex.

                  Manager

                  9/2/2022

                  Hardrock Canyon Apartments
                  We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                  Review Author Icon

                  Resident 1060606

                  Verified Resident 2022

                  8/31/2022

                  Moved here 1 month. Movement have been very smooth. Stacy helped a lot to make our move smooth. Community is very quiet and nearby to all the shops. Amenities are good. Jim and pool gr8. Would have been better if there was an children park.

                    Manager

                    9/2/2022

                    Hardrock Canyon Apartments
                    We appreciate your positive review about your recent experience with us! We hope you have a great day!

                    Updated Review

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                    Resident 255883

                    Verified Resident 2011 - 2022

                    8/27/2022

                    Hardrock Canyon Apartments is a very friendly, professional, and responsible living community. However, the rents keep going up sharply (by $400 this year). So, I moved from a two-bedroom apartment to a one-bedroom apartment. I don't know what I will do next year. Thank you.

                      Manager

                      9/1/2022

                      Hardrock Canyon Apartments
                      Thank you again for taking the time to let us know how we did. We hope you have a great day!
                      Review Author Icon

                      Resident 1041453

                      Verified Resident 2021 - 2022

                      7/3/2022

                      Hi, I am new the complex, I have notice last year on winter halls and stairs were pretty normal, now after six months the stairs outdoor halls kind of need maintenance/cleaning. Does the cleaning happens once a year?

                        Manager

                        9/1/2022

                        Hardrock Canyon Apartments
                        Thank you for your kind review; we are happy to pass along your comments to the team here at Hardrock Canyon Apartments!
                        Review Author Icon

                        Resident 1039300

                        Verified Resident 2022

                        6/25/2022

                        Easy to approach & communication Community wall is good for detail communication and all neighbors are familiar and friendly I love this place !!! Just move in but I didn’t washer & dryer Sametime neigher sell the washer & dryer So requested it but already sold Anyway so many chances community. Thanks

                          Manager

                          9/1/2022

                          Hardrock Canyon Apartments
                          Thank you so much for your positive comments about Hardrock Canyon Apartments!
                          Review Author Icon

                          Resident 1038946

                          Verified Resident 2021 - 2022

                          6/24/2022

                          I couldn't be happier at Hardrock Canyon. The staff is incredible friendly and helpful. The amenities are great. I enjoy the swimming pool and the bbq often and I train in the fitness center almost every day. Having lots of trees is not only beautiful but also gives a lot of shade, which is key in summer. The maintenance is exceptional: highly professional and effective. They never take more than one day to check on the issues. The neighboors are nice, friendly and quiet! The appartments are built with concrete, not wood, and the isolation is great. I'm supper happy with my choice to move here. I don't have any plans to move any time soon.

                            Manager

                            9/1/2022

                            Hardrock Canyon Apartments
                            Thank you for the high star rating! We really appreciate you taking the time to share your experience. Have a great day!
                            Review Author Icon

                            Resident 1025646

                            Verified Resident 2009 - 2022

                            5/14/2022

                            Great experience living at Hardrock Canyon. I have been a resident since 2009. Very much like the green belt/canyon area and the wildlife, and the feeling of nature around the complex. Maintenance staff are helpful and explain the steps they are taking to fix/resolve issues.

                              Manager

                              9/1/2022

                              Hardrock Canyon Apartments
                              Thank you again for taking the time to let us know how we did. We hope you have a great day!
                              Review Author Icon

                              Resident 1021019

                              Verified Resident 2021 - 2022

                              5/1/2022

                              The complex is not fully secure. The area to the front right of the office is not really maintained. It looks woody, broken branches and no fence to secure the open patios. Landscaping is done everywhere else. Dog friendly.

                                Manager

                                9/1/2022

                                Hardrock Canyon Apartments
                                Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                Review Author Icon

                                Resident 1016342

                                Verified Resident 2015 - 2022

                                4/15/2022

                                Amazing Staff. Big shout out to Stacey and Jasmine for helping me transfer into my new apartment. The location is perfect and all of my friends live close by. I never have to worry about maintenance request taking too long because they’re so quick.

                                  Manager

                                  4/16/2022

                                  Hardrock Canyon Apartments
                                  Thank you so much for taking the time to leave a review! We're happy you found our staff to be so supportive during your experience here at Hardrock Canyon Apartments, and can't wait to share your amazing comments with the team. Please don't hesitate to reach out to us if there's anything more we can do! Have a great weekend!
                                  Review Author Icon

                                  Resident 991821

                                  Verified Resident 2021

                                  3/24/2022

                                  Love the community, the apartments are showing marks of age though. Maybe a painting and some renewals would give it a fresher look. Staff is super friendly and the amenities are good. Location is very good too.

                                    Manager

                                    3/26/2022

                                    Hardrock Canyon Apartments
                                    Hello, Thank you for taking the time to leave a review for us at Hardrock Canyon. We're so happy we could meet your expectations. We always strive to provide top quality so we appreciate your feedback. If you need anything from us please feel free to give us a call or stop by. Thank you, and have a fantastic day!
                                    Review Author Icon

                                    Resident 958732

                                    Verified Resident 2021

                                    10/8/2021

                                    Amazing location, beautiful unique trails and walkways, and the staff are always so friendly. Love it here! My apartment overlooks the greenbelt and I see deer every night when walking through the trails. The office staff were super friendly and helpful when I moved in. Apartment seems well maintained.

                                      Manager

                                      10/14/2021

                                      Hardrock Canyon Apartments
                                      Hi, thank you so much for your positive comments about Hardrock Canyon Apartments! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!
                                      Review Author Icon

                                      Resident 957928

                                      Verified Resident 2021

                                      10/8/2021

                                      Its a nice community, but I wish I had visited my actual apartment during the tour and not just the model. My apartment is dark and receives no sunlight because of the trees. A lot of units appear to be like this.

                                        Manager

                                        10/17/2021

                                        Hardrock Canyon Apartments
                                        Hello, thanks for taking the time to leave a review. We appreciate your feedback and high rating! Please let us know if you need anything in the future, have a wonderful day!

                                        Updated Review

                                        Review Author Icon

                                        Resident 742644

                                        Verified Resident 2020 - 2021

                                        10/8/2021

                                        The staff are great but change all the time maintenance is not good but love my apartment Ihave had issues but home is old. TOO MUCH TURN OVER WITH STAFF. OVERALL ITS GREAT just need things fixed and as far as community...WE NEED A FEELING OF NEIGHBORS CARE ABOUT NEIGHBORS

                                          Manager

                                          10/14/2021

                                          Hardrock Canyon Apartments
                                          Hello, thank you for taking the time to leave us feedback about your experience with us. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you ever need anything, please reach out!
                                          Review Author Icon

                                          Resident 956001

                                          Verified Resident 2021

                                          10/8/2021

                                          I have not been here long, but so far it's a pleasant living experience. I especially enjoy all the trees on the property, deer roaming, the pool, & the close proximity to stores, restaurants, & highways. Most of the leasing staff is friendly & helpful.

                                            Manager

                                            10/14/2021

                                            Hardrock Canyon Apartments
                                            Hello, Thank you for taking the time to leave us an online review. We are very happy we could provide you with a positive experience, and will pass along your kind words about our team. Have a great day!
                                            Review Author Icon

                                            Resident 935041

                                            Verified Resident 2021

                                            8/4/2021

                                            Good location, the apartments are not so old but the maintenance is not up-to-date and needs to be improved. If you are luck to get a well taken care apartment, it will be good and easy, otherwise you will have several difficulties to fix it up.

                                              Manager

                                              8/18/2021

                                              Hardrock Canyon Apartments
                                              Hello, we appreciate you taking the time to leave us this feedback. We strive for 100% satisfaction, and with that would love the opportunity to turn your experience into a 5 star one! Please reach out to our Community Manager directly at; hardrockcanyonmgr@greystar.com we would love the chance to discuss this with you in detail. We hope to hear from you soon! Have a great day!

                                              Updated Review

                                              Review Author Icon

                                              Resident 926927

                                              Verified Resident 2012 - 2021

                                              7/13/2021

                                              For nine years, we have told everyone how much we loved living here. Now we are so disappointed that our repairs are ignored, management is not available and we are paying full rent for two months while 20% of our apartment is a cement shell and unlivable.

                                                Manager

                                                7/14/2021

                                                Hardrock Canyon Apartments
                                                Karen, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn it around, in order to do so we would like to have a better understanding of your experience. Please contact our Manager directly at; hardrockcanyonmgr@greystar.com, at your earliest convenience and we will do our best to resolve this with you.
                                                Review Author Icon

                                                Resident 893807

                                                Verified Resident 2019 - 2021

                                                4/15/2021

                                                Where to begin? My experience living here went significantly downhill after my apartment flooded due to the winter storm. The first few days, management was communicative but that stopped as soon as residents started asking how long it would take for repairs to be made, if there would be an option to terminate their lease due to unlivable conditions in their unit or if they could be transferred to another unit. Management stopped approving posts on the community message board at a time when many people were displaced and there was no running water or electricity. Two weeks later they approved a few posts that praised how well they were handling everything. I have lived here long enough to get to know many of my neighbors. The people praising management were in the minority. Phase 2 lost power earlier than phase 1 because they are on separate grids. Phase 1 is where the leasing office is and repairs started there before anyone even touched phase 2. It wasn't until residents complained that management started alternating and giving phase 2 some attention. Management told the impacted residents to reach out to our renters insurance but provided no long term plan for… See More>
                                                  Manager

                                                  4/20/2021

                                                  Hardrock Canyon Apartments
                                                  Thank you for taking the time to provide your feedback in this review, Winter Storm Uri certainly had a large-scale impact across the City and much of the State, and we appreciate the challenges faced by all. Though we continue to work toward bringing the Community across the finish line, we make every possible effort to support our residents and on-site team members through this unprecedented event and the aftermath that ensued, we are also always looking for ways to improve, navigating the many challenges this natural disaster created is no exception. We are committed to providing the best possible service and experience to all, therefore would love the opportunity to discuss your additional points in detail, directly with the Community Manager if you are willing. We have some exciting plans in place and would love the opportunity to turn your experience around. You can reach our Community Manager directly via email; hardrockcanyonmgr@greystar.com, or by calling the office on; 512.502.4000. Have a great rest of your week!
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2019 - 2021

                                                  4/14/2021

                                                  Where to begin? My experience living here went significantly downhill after my apartment flooded due to the winter storm. The first few days, management was communicative but that stopped as soon as residents started asking how long it would take for repairs to be made, if there would be an option to terminate their lease due to unlivable conditions in their unit or if they could be transferred to another unit. Management stopped approving posts on the community message board at a time when many people were displaced and there was no running water or electricity. Two weeks later they approved a few posts that praised how well they were handling everything. I have lived here long enough to get to know many of my neighbors. The people praising management were in the minority. Phase 2 lost power earlier than phase 1 because they are on separate grids. Phase 1 is where the leasing office is and repairs started there before anyone even touched phase 2. It wasn't until residents complained that management started alternating and giving phase 2 some attention. Management told the impacted residents to reach out to our renters insurance but provided no long term plan for… See More>
                                                    Manager

                                                    4/20/2021

                                                    Hardrock Canyon Apartments
                                                    Thank you for taking the time to provide your feedback in this review, Winter Storm Uri certainly had a large-scale impact across the City and much of the State, and we appreciate the challenges faced by all. Though we continue to work toward bringing the Community across the finish line, we make every possible effort to support our residents and on-site team members through this unprecedented event and the aftermath that ensued, we are also always looking for ways to improve, navigating the many challenges this natural disaster created is no exception. We are committed to providing the best possible service and experience to all, therefore would love the opportunity to discuss your additional points in detail, directly with the Community Manager if you are willing. We have some exciting plans in place and would love the opportunity to turn your experience around. You can reach our Community Manager directly via email; hardrockcanyonmgr@greystar.com, or by calling the office on; 512.502.4000. Have a great rest of your week!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Red Rock

                                                    1 Bed, 1 Bath | 854 sq. ft.

                                                    $1,451

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    The Bryce

                                                    1 Bed, 1 Bath | 744 - 761 sq. ft.

                                                    $1,534

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    The El Dorado

                                                    1 Bed, 1 Bath | 629 sq. ft.

                                                    $1,394

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.2

                                                    Safety

                                                    4.0

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    4.2

                                                    Neighborhood

                                                    4.7

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    23

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    95.65%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    49.3 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Carports and Detached Garages
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
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                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ Grills
                                                    • Business Center
                                                    • Clubhouse
                                                    • Cyber Cafe
                                                    • Fitness Center
                                                    • Four Lane Lap Pool
                                                    • Gated Access
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pet Friendly Community with Dog Park
                                                    • Public Transportation
                                                    • Spruce Lifestyle Services
                                                    • Swimming Pool and Volleyball Pool
                                                    • UT Austin Shuttle
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                                                    Leasing

                                                    Our community is operating as normal. Please call or stop by for a tour.Hardrock Canyon Apartment Community in Austin, Texas offers spacious one- and two-bedroom apartments for rent to those who want to live in a convenient location with a view. Hardrock Canyon Apartments are built on 60 acres of heavily wooded canyons, with panoramic views of the Great Hills Country Club and the magnificent Texas Hill Country. Located in the prestigious Arboretum area of Northwest Austin, Hardrock Canyon offers uncompromising quality, sophistication and privacy in our one- and two-bedroom apartment homes. Built-in bookshelves, spacious patios, and carved stone fireplaces surrounded with tiled hearths are but a few of the custom-built features that attribute the high-end ambiance of Hardrock Canyon. Our apartment homes also offer washer/dryer connections, gourmet kitchens and crown molding, while our gated community features a clubhouse, business center, pool, barbecue area, 24-hour fitness center, covered parking and garages.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 06:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3411

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?
                                                    Anonymous
                                                    Answered on: 04/11/2018
                                                    A: Definitely. Very noisy neighbors and thin walls. The advertising about “condo spec thick wallsâ€� is completely inaccurate. We’ve had to call the police for neighbors blasting music at 1 am on a weeknight many times.

                                                    Frequently Asked

                                                    Based on 337 number of votes by renters, Hardrock Canyon Apartments is currently rated 4.1 out of 5 stars.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Hardrock Canyon Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Hardrock Canyon Apartments is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Hardrock Canyon Apartments is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 95.6522% of their community reviews in the past year.
                                                    Managers have replied within 49.3 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    Dogs Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    June 2024

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                                                    Hardrock Canyon Apartments is a 629 - 1,582 sq. ft. apartment in Austin in zip code 78759. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,394. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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