Hardrock Canyon Apartments
#3,930 #88 #579

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Hardrock Canyon Apartments

10300 Jollyville Rd, Austin, TX 78759
(337 Reviews)
$1,373 - $3,114/mo

Hardrock Canyon Apartments Reviews

(302)

4.1 rating

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337 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 275112

Verified Resident 2016

10/3/2016

It is a friendly apartment complex with a staff that has always been friendly. I feel safe and secure living at Hardrock and would recommend it to a friend wishing for a nice quiet community at a reasonable rate.

    Manager

    10/11/2016

    Hardrock Canyon Apartments
    Thank you for taking a moment to review Hardrock Canyon. With over 100 years of combined service, our staff is a very unique. We will continue to strive to help make our residents comfortable and happy. We are proud to hear all of your positive information!"
    Review Author Icon

    Resident 273720

    Verified Resident 2016

    9/26/2016

    Good place to rent but poor finish out leaves much to be desired. Great location. Quiet secure with good amenities. Parking is tight but doable. Staff is excellent. Neighborhood has much to offer in terms of restaurants and shopping

      Manager

      10/11/2016

      Hardrock Canyon Apartments
      We appreciate your honest review. We also are fans of the ability to have all you need within walking distance. Please contact me directly with any concerns at hardrockcanyonmgr@greystar,com. We want to make sure you stay happy here at Hardrock Canyon!
      Review Author Icon

      Resident 268974

      Verified Resident 2015 - 2016

      9/8/2016

      The units here were built to condo-grade standards and are very different from typical apartment layouts--with ample closets. The setting is fantastic. If you moved to Austin to enjoy the beauty of Austin, this is a great place surrounded by trees. The location can't be beat--the proximity of great grocery stores including Whole Foods, HEB, Randall's and Trader Joes, shopping (down the street at the Arboretum and 5 minutes from The Domain) and restaurants plus a movie theater across the street is fantastic. You could easily park the car and walk if you chose. Overall I recommend Hardrock Canyon as a great place to live and it is very pet friendly as well, with a Dog park and places to walk the dog. Great neighborhood and good experience overall.

        Manager

        9/12/2016

        Hardrock Canyon Apartments
        Thank you for taking the time to give such a detailed review! One of my favorite things about Hardrock Canyon is also our open styled layouts and the way we have been built. The concrete in-between floors make such a difference don't you agree? We might not be sound proof but we definitely are built uniquely! Trader Jo's and Blue Baker are two of my favorite places to walk to.
        Review Author Icon

        Resident 266649

        Verified Resident 2016

        9/1/2016

        I would never recommend this apartment complex to anyone. Ever. This is a nightmare. Lies, stolen property, making threats of taking private property, false advertising, collaborations with shady businesses who are predatory on residents. There is no integrity here. There is absolutely no concern for ensure things are safe, protected, and working. I'm so very sorry I fell into the trap and signed the lease that I did. I count the days until I can move again.

          Manager

          9/8/2016

          Hardrock Canyon Apartments
          Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at (512) 502-4000 or hardrockcanyonmgr@greystar.com. We look forward to speaking to you and coming up with a solution.
          Review Author Icon

          Resident 263053

          Verified Resident 2016

          8/19/2016

          It is quiet, a lot of green space, and friendly staff. However. The staff can be hard to reach and their office hours are during work hours, so that is a little inconvenient. Also, dogs run unleashed and owners sometimes don't pick up after them. All in all a nice place to live.

            Manager

            8/23/2016

            Hardrock Canyon Apartments
            Thank you for taking the time to review Hardrock Canyon. We strive to work with our residents to make their experience here as nice as possible. Please feel free to contact me directly if there is anything I might be able to help you with in the future - hardrockcanyon@greystar.com. Many of the day-to-day services you might use are provided on our portal. This should help save time. I am more than happy to walk you through the system if you would like.

            Updated Review

            Review Author Icon

            Resident 262033

            Verified Resident 2014 - 2016

            8/16/2016

            The location is just perfect, so many shopping and dining experience, and easy access to get almost anywhere. I also really like all the trees on the property, and that I can walk to trails instead of having to get in my car. Last but not least, I love to cook and love that it has gas cooking, which is rare.

              Manager

              8/23/2016

              Hardrock Canyon Apartments
              We are excited that you love your home! We agree that the location can't be beat! I personally enjoy the Trader Joes that is within walking distance from the property! Wishing you a great day!
              Review Author Icon

              Resident 262029

              Verified Resident 2016

              8/16/2016

              The community is beautiful and peaceful. Everything I could possibly need is a stones throw away and the staff is always very kind and helpful. There's a community portal, which is great for communicating with my neighbors and feeling a sense of community. I love living here.

                Manager

                8/23/2016

                Hardrock Canyon Apartments
                Thank you for the positive feedback on the new portal system. We love to have residents' input in regards to how our online systems are working for them! Have a awesome day!
                Review Author Icon

                Resident 259227

                Verified Resident 2015 - 2016

                8/6/2016

                The best living establishment I've lived in to date. Staff in office are respectful for the most part and kind. Overall I have had a great experience at HardRock canyon. I will recommended this place to people needed a beautiful place to live and call home.

                  Manager

                  8/15/2016

                  Hardrock Canyon Apartments
                  Thank you for your comments! We are excited to hear your experience has been positive! Your Hardrock Canyon Team!
                  Review Author Icon

                  Resident 258171

                  Verified Resident 2016 - 2018

                  3/9/2018

                  Enjoy most of my neighbors. Appreciate the responsiveness of the staff. They are always helpful. Love the convenience of the location. It only takes 5 min to get to work which is a real plus considering the traffic in Austin.

                    Manager

                    8/15/2016

                    Hardrock Canyon Apartments
                    We are beyond happy to hear you love our property! We will continue to work with you to keep you happy here at Hardrock Canyon. If you ever need anything please feel free to contact me directly at bpace@greystar.com!
                    Review Author Icon

                    Resident 255720

                    Verified Resident 2015 - 2016

                    7/23/2016

                    I would not recommend living at Hardrock. The location and quietness is excellent, but not much else. It is shamefully overpriced considering how unhappy we've been. Gates and gyms are frequently out of commission and the heating/AC in this place is miserable and nonexistent. Maintenance is lazy and unprofessional, and nothing ever gets done by the staff. Some people have good experiences here but by our experience and unit, I intend to look elsewhere when my lease is up.

                      Manager

                      7/25/2016

                      Hardrock Canyon Apartments
                      Thank you for taking the time to review our property. We are disappointed that you have had an unpleasant experience so far but we always welcome feed back positive or negative. We will work to find solutions for your concerns.

                      Updated Review

                      Review Author Icon

                      Resident 213072

                      Verified Resident 2012 - 2016

                      1/25/2016

                      A great community. Rent is actually pretty competitive for the Austin market, and the location here is great. Many restaurants and grocery stores in walking distance, and bike lanes have improved in the area since we have lived here. If you're a public transportation person, it's right behind a Park & Ride location and is served by express buses. Office staff is super cool and they have been here a while, low turnover, which is nice to see. Amenities are great, gas stoves, washer/dryer hookups, if you're in the right building you'll have a super great view of the canyon where you can watch deer walking around in the woods. Parking fills up in the evenings, but you're never that far away. Seems to be a great place to have a dog, many residents have them, so note that if you're allergic. Same goes for cats. Can't say enough good things about the place, by and large. You're behind a Trader Joe's and across the street from a cinema that shows artsy films, near banks and everything you need. Enjoy living here, I know… See More>
                        Manager

                        1/25/2016

                        Hardrock Canyon Apartments
                        What a great way to start the week! I also believe that Hardrock Canyon is special. In regards to the staff I (manager) have had the joy of being at Hardrock for over 7 years. My maintenance staff has a combined tenure of OVER 75 years! That is part of what makes the property special. We have a true connection with our property and residents. Stop by the office and let us know who you are. We would love to tell you thanks in person.
                        Review Author Icon

                        Resident 200600

                        Verified Resident 2015

                        11/24/2015

                        Good apartment complex but unfortunately a poor leasing/move-in experience. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

                          Manager

                          12/10/2015

                          Hardrock Canyon Apartments
                          I am very sorry that your experience wasn't what it needed to be. We do hope that we can change your opinion in the future. Please feel free to reach out to me at anytime.
                          Review Author Icon

                          Resident 192042

                          Verified Resident 2013 - 2015

                          10/20/2015

                          I love Hardrock Canyon. I lived here for a year and a half, then moved away for a short time. I'm relieved to be back. The ease of access to Mopac and 183 make it simple to get anywhere in town, and most of my favorite places are nearby including Trader Joe's around the corner! I love the canyon view, private porch, trees and birds. The pools are excellent and management is friendly and responsive. I'm so thankful to be back to a place I can confidently call home.

                            Manager

                            12/10/2015

                            Hardrock Canyon Apartments
                            LOVE THIS!! We missed you while you were gone and hope that you plan to stay with us for a long time to come! I personally have been apart of the Hardrock Canyon team for almost 7 years and feel the same about our property that you do!
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                            Resident 192041

                            Verified Resident 2015

                            10/20/2015

                            These apartments are in an excellent location. The walls are the same thickness as condominium walls, so I never hear my neighbors. Coming from a house, I really appreciate that. Also haven't seen any children, mostly young professional types and some retirees. It's been a very good experience so far. There is also a Car-To-Go on the property in front of the leasing office should you need to rent one.

                              Manager

                              12/10/2015

                              Hardrock Canyon Apartments
                              Perfect! The Cars-To-Go seem to be very popular here. It is great to hear that our residents have the opportunity to enjoy this amenity!
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                              Resident 134179

                              Verified Resident 2015

                              2/12/2015

                              We moved to Hardrock from the city because we were tired of dealing with the congestion, noise, and long commutes. Hardrock was at a perfect crossroads between our jobs and was hands down cleaner and nicer than anything else we checked out in the Arboretum. There's plenty for us to walk to in the area: we head over to Trader Joe's right around the corner at least 3 times a week for fresh ingredients and occasionally walk over to Elevation, FireBowl, or PF Changs if we don't feel like cooking. And there's a great little dog park right near our apartment. So far we've been really happy. And most of the other residents are very friendly when you bump into them. Two people actually started telling me how much they enjoyed living there while I was sitting in the leasing center waiting for the salesperson. That was a first for me.

                                Manager

                                2/12/2015

                                Hardrock Canyon Apartments
                                This has made my day! Thank you for taking the time and reviewing our property. I also believe that we are a hidden jewel in the Arboretum Area!
                                Review Author Icon

                                Resident 124604

                                Verified Resident 2010 - 2015

                                1/23/2015

                                Hardrock Canyon is a friendly, quiet community with quick access to HEB, Costco, and restaurants on one side and Austin's greenbelt on the other. I often see deer as I take my evening walks around the neighborhood. It's a great location and great place to live.

                                  Manager

                                  2/12/2015

                                  Hardrock Canyon Apartments
                                  The entire feel of Hardrock Canyon is so different than most! We are very lucky to have a cozy, relaxed environment with 2 Starbucks in walking distance. Really unique! Thank you for taking a moment to review us! We love our present and past residents!
                                  Review Author Icon

                                  Resident 123560

                                  Verified Resident 2015

                                  1/19/2015

                                  All staffs in hardrock caynon apartment helped me kindly for easier move-in. The sets of furniture and electronics were good. And, I like this peaceful and silent atmosphere of hardrock caynon. Futhermore, my wife loves the landscape view seen from patio.

                                    Manager

                                    1/20/2015

                                    Hardrock Canyon Apartments
                                    Perfect! Hardrock Canyons staff loves to hear that you enjoy your home! I have been at Hardrock Canyon for 6 years and really enjoy this property and its residents!
                                    Review Author Icon

                                    Resident 122579

                                    Verified Resident 2015

                                    1/14/2015

                                    Fabulous customer service! Everyone has been so polite and accommodating and answered every question I had. The pet park is great, my dogs love it. Wonderful community, quiet, and great location. I would definitely recommend to all my friends. Thanks

                                      Manager

                                      1/16/2015

                                      Hardrock Canyon Apartments
                                      Thank you for all of your kind words! We will strive to continue to meet all of your expectations and more!
                                      Review Author Icon

                                      Resident 122080

                                      Verified Resident 2015

                                      1/12/2015

                                      Like all of the amenities..location and overall design of apt...woodsy but in town. Really like the flooring in my unit and view from apt is nice too..very happy that I came back to this property after looking at several around Austin area. I really think the staff are nice

                                        Manager

                                        1/16/2015

                                        Hardrock Canyon Apartments
                                        We are VERY HAPPY you came back also! Hardrock Canyon is a unique find and we are happy you are apart of our community!
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                                        Resident 118852

                                        Verified Resident 2014

                                        12/21/2014

                                        Hardrock Canyon is a good place to live - friendly staff and maintenance, prompt response to any problems (including a dead car battery!), and nice apartments.

                                          Manager

                                          12/22/2014

                                          Hardrock Canyon Apartments
                                          I am very happy to see you have enjoyed living at Hardrock Canyon! We hope to continue our positive relationship with you for years to come!
                                          Review Author Icon

                                          Resident 117485

                                          Verified Resident 2014

                                          12/13/2014

                                          Leasing agent gave us a false intention when moving in that we would have a view of the Canyon, which we did not. Apartment appeared in good shape and then started to fall apart as cheap upgrades were not installed correctly. Staff not very friendly

                                            Manager

                                            12/10/2015

                                            Hardrock Canyon Apartments
                                            I am disappointed your experience has not been as excellent as we would like for it to have been. Hardrock Canyons views are some of the most beautiful in Austin. We will definitely use this review as a learning tool and try using more expressive words in the future. Our Canyon views can differ from our open sky views to our descending Canyon views. This view seems to be a favorite peaceful hide away for our community deer! Please feel free to contact the office if there are any request in regards to your upgrades. We would love to have the opportunity to help you enjoy your time at Hardrock Canyon. We look forward to speaking with you
                                            Review Author Icon

                                            Resident 115537

                                            Verified Resident 2014

                                            12/2/2014

                                            Prior to moving in we really enjoyed the property but after having the issues with the heater and it taking so long we are really starting to question if it is worth the 1600 a month we are paying. The gate has also been broken for over a week as well.

                                              Manager

                                              12/10/2015

                                              Hardrock Canyon Apartments
                                              This has been a difficult season with our Texas weather hasn't it? I hope that your service request has been completed and you are now satisfied. Please feel free to contact the office if there are any further issues. We look forward to you call and appreciate your time in reviewing our property.
                                              Review Author Icon

                                              Resident 114104

                                              Verified Resident 2014

                                              11/23/2014

                                              Love the trees and the neighbors are friendly. The neighbors across the hall has a dog and when he leaves it barks until he returns.....last Friday until past 1am that get old I work weekends. But other then that the experience has been really nice.

                                                Manager

                                                12/8/2014

                                                Hardrock Canyon Apartments
                                                We are happy to hear you have enjoyed the unique environment Hardrock Canyon has to offer. One perk of living here is the pet friendly neighborhood we offer. With that comes occasionally some very vocal "family members" with four legs! Please contact the office if this becomes an issue.We may be able to help notify the residents of their pets passionate voice! Thank you again for your time.
                                                Review Author Icon

                                                Resident 113769

                                                Verified Resident 2007 - 2014

                                                11/21/2014

                                                I am a non-driving widow and have lived here for 7.5 years. I am able to walk to stores, bus stop, entertainment venues, and feel safe while doing so. Office and maintenance staff could not be better, and I have grown to feel that is truly my home.

                                                  Manager

                                                  12/8/2014

                                                  Hardrock Canyon Apartments
                                                  Dear resident I want to start by letting you know that your review has placed a smile on my face! This review is what we strive for. Your team works hard so that everyone that lives at Hardrock Canyon can feel this way. We enjoy not only being your office/maintenance team but apart of something you call home! Thank you for your time to respond .... It seems you are a very BUSY person and we LOVE that!

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 111733

                                                  Verified Resident 2012 - 2014

                                                  11/10/2014

                                                  I have been living here for three years. The service to fix things replied quicker. The floorplan needs to update for The Red Rock to show with fireplace and withOUT fireplace. I lost my hope when I moved in here and there's no fireplace. Be SURE to ask them if there's features or updated floorplan.

                                                    Manager

                                                    12/8/2014

                                                    Hardrock Canyon Apartments
                                                    With all the amenities Hardrock Canyon has I am disappointed that you have been disappointed. I agree communication is everything when finding the right fit for the person looking for their new home. I hope whatever miscommunication that occurred has been overcome and the positives of the place you have called home for 3 years continues to be positive. Thank you for your response your Hardrock Canyon office will use this as a learning tool for the future.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Red Rock

                                                    1 Bed, 1 Bath | 854 sq. ft.

                                                    $1,451

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    The Bryce

                                                    1 Bed, 1 Bath | 744 - 761 sq. ft.

                                                    $1,513

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    The El Dorado

                                                    1 Bed, 1 Bath | 629 sq. ft.

                                                    $1,373

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.2

                                                    Safety

                                                    4.0

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    4.2

                                                    Neighborhood

                                                    4.7

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    23

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    95.65%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    49.48 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Carports and Detached Garages
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
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                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ Grills
                                                    • Business Center
                                                    • Clubhouse
                                                    • Cyber Cafe
                                                    • Fitness Center
                                                    • Four Lane Lap Pool
                                                    • Gated Access
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pet Friendly Community with Dog Park
                                                    • Public Transportation
                                                    • Spruce Lifestyle Services
                                                    • Swimming Pool and Volleyball Pool
                                                    • UT Austin Shuttle
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                                                    Leasing

                                                    Our community is operating as normal. Please call or stop by for a tour.Hardrock Canyon Apartment Community in Austin, Texas offers spacious one- and two-bedroom apartments for rent to those who want to live in a convenient location with a view. Hardrock Canyon Apartments are built on 60 acres of heavily wooded canyons, with panoramic views of the Great Hills Country Club and the magnificent Texas Hill Country. Located in the prestigious Arboretum area of Northwest Austin, Hardrock Canyon offers uncompromising quality, sophistication and privacy in our one- and two-bedroom apartment homes. Built-in bookshelves, spacious patios, and carved stone fireplaces surrounded with tiled hearths are but a few of the custom-built features that attribute the high-end ambiance of Hardrock Canyon. Our apartment homes also offer washer/dryer connections, gourmet kitchens and crown molding, while our gated community features a clubhouse, business center, pool, barbecue area, 24-hour fitness center, covered parking and garages.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 06:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3423

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?
                                                    Anonymous
                                                    Answered on: 04/11/2018
                                                    A: Definitely. Very noisy neighbors and thin walls. The advertising about “condo spec thick wallsâ€� is completely inaccurate. We’ve had to call the police for neighbors blasting music at 1 am on a weeknight many times.

                                                    Frequently Asked

                                                    Based on 337 number of votes by renters, Hardrock Canyon Apartments is currently rated 4.1 out of 5 stars.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Hardrock Canyon Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Hardrock Canyon Apartments is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Hardrock Canyon Apartments is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 95.6522% of their community reviews in the past year.
                                                    Managers have replied within 49.48 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    Dogs Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    June 2024

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                                                    Hardrock Canyon Apartments is a 629 - 1,582 sq. ft. apartment in Austin in zip code 78759. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,373. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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