Hardrock Canyon Apartments
#3,958 #87 #578

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Hardrock Canyon Apartments

10300 Jollyville Rd, Austin, TX 78759
(337 Reviews)
$1,427 - $3,114/mo

Hardrock Canyon Apartments Reviews

(302)

4.1 rating

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337 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 109018

Verified Resident 2014

10/29/2014

I would prefer to not have to fill this in. I do not have any additional comments to make. So now I am just filling this in to be able to complete the survey. I am happy with Hardrock Canyon facilities and staff and look forward to staying here. aaa

    Manager

    12/8/2014

    Hardrock Canyon Apartments
    We are happy to hear that you enjoy your Hardrock Canyon home. Verified resident surveys are very important to us as we enjoy surveys from people that live on property. Please feel free to not fill out this in the future if you do not want to. Call the office and we will make sure that you know how to opt out in the. Again, we very much appreciate you taking the time to review our property.
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    Resident 106690

    Verified Resident 2014 - 2015

    3/9/2015

    When we moved in, there were a number of problems with our apartment which were resolved within a week. Our unit is older and has not been refurbished. It is quite dated in appearance. It is,however, a very quiet community in a great location.

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      Resident 103050

      Verified Resident 2012 - 2014

      10/4/2014

      I absolutely LOVE living here. Everything is always PERFECT and the service of leasing office staff and maintenance is top rated every single time. My lease was up this coming November and just out of curiosity I checked other apartment complexes in this area and realized that my own apartment complex " Hardrock Canyon" really is the perfect place to live bar none. Other places just don't compare for many different reasons but specially on the quality of service This complex offers. Everything is always done correctly, quickly, nicely. I could ask for a better place to live.

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        Resident 97766

        Verified Resident 2014

        9/15/2014

        My apartment was newly renovated and is extremely cozy! The staff have been very courteous and very helpful. They're very dog friendly too. They even installed a gate in my patio for easy access for my pooch to get outside. Great location, lots of great shopping and restaurants near by.

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          Resident 72353

          Verified Resident 2014

          5/30/2014

          The maintenance staff take forever to replace a broken appliance! My microwave door broke and I requested repair. However, after 2 months the appliance is still broken and virtually obsolete. The staff often disregard your request for service and are often inattentive to the need of the residents.

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            Resident 72304

            Verified Resident 2014

            5/29/2014

            I moved to Austin from Alabama and viewed over 10 apartment communities before selecting Hardrock Canyon. I could not have made a better choice! This is a great place to live! These apartments were built to condo code so are much quieter than anywhere else I have lived. It is also very pet friendly! There are sidewalks for safe walking to grocery stores, movie theater, restaurants and shopping!

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              anonymous

              Resident 2014

              5/7/2014

              just a plain apartment with good location but over priced too much. AWFUL staff. old and broken interiors. requested several pest controls but still bugs are coming in. I would NEVER RECOMMEND THIS PLACE to anybody

                Manager

                12/10/2015

                Hardrock Canyon Apartments
                This is not what we like to hear but appreciate your opinion. We will continue to strive to work on any imperfections we might have. Thank you again for your time in writing this review.
                Review Author Icon

                Resident 67589

                Verified Resident 2014

                5/7/2014

                I never want to leave. Our apartment is exactly what we wanted/needed. We love our canyon view and the big back porch on which we enjoy it. Also, gas cooking is a huge plus. It's hard to find an apartment with that feature. My other favorite feature is our little dining room surrounded by windows. It is very serene.

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                  Resident 67242

                  Verified Resident 2013 - 2014

                  10/14/2014

                  The Hardrock Canyon community is wonderful. It's quiet, great landscaping, great staff, great location, great maintenance, and our apartment is fantastic!!! The swimming pool, volleyball pool, and lap pool provide a great escape from the heat, and a nice evening retreat. Additionally, management surprises the tenants by having lasagna or pizza nights and sometimes breakfast tacos. We truly enjoy living here!

                    Manager

                    4/17/2019

                    Hardrock Canyon Apartments
                    Hi! Thank you so much for your positive comments about Hardrock Canyon! We agree, we think our apartment homes really make you feel at home and let in so much of the natural beauty from our nature preserve. Have a great day! The Hardrock Canyon Team.
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                    Resident 65524

                    Verified Resident 2011 - 2014

                    4/27/2014

                    Overall, I like this apartment. It is fairly old, but I like the appearance and the nature-friendly environment. The office is very kind, and the maintenance is surprisingly quick. However, the rent is a bit high, and increasing too much every year I am renewing.

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                      Resident 65293

                      Verified Resident 2014

                      4/24/2014

                      So far it's been very nice. The office staff is very helpful. I would like to see the pool in better condition and it would be great if there were more modern window coverings. I'm thinking about extending my lease but won't if there is a rent increase

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                        Resident 65076

                        Verified Resident 2012 - 2014

                        4/23/2014

                        My experience has worsened during my time here. The pet waste on community grounds has increased and there seems no enforcement of this policy. Also, air-conditioning unit does not cool our unit properly and during hot months, we are uncomfortable.

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                          Resident 59038

                          Verified Resident 2011 - 2014

                          3/24/2014

                          As I've stated on many occasions, Barbara Pace and staff are second to none. I like the wooded setting of the apartments and the location is convenient to several different businesses. Fairly close to where I work, which is near the Capitol.

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                            Resident 59032

                            Verified Resident 2008 - 2014

                            3/24/2014

                            The leasing office and maintenance personnel are professional AND friendly. They are the main reason we have stayed this long. Our apartment seems more like a condo than an apartment. The community is safe, and within walking distance of many shopping and dining options.

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                              Resident 58658

                              Verified Resident 2014

                              3/21/2014

                              Had a great experience with moving in. Everything was as promised and the staff made me feel at home. I am excited to be part of the community and look forward to enjoying it. Top notch service, Ed was absolutely awesome and Rebecca took the time to answer any question I needed!

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                                Resident 58600

                                Verified Resident 2013 - 2014

                                3/20/2014

                                Over all its good the complex is getting to that phase in life were it needs major improvements IE attic insulation, and door replacements to keep energy cost down. Also the water pressure in the top floor units needs a pressure boost and I'm not sure why the hot water heater makes so much noise.

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                                  Resident 57240

                                  Verified Resident 2013 - 2014

                                  3/13/2014

                                  We really love living here - the location is perfect, the amenities are excellent, our apartment is very nice, and parking is really great. We do wish that there were more sidewalks in the community, since it is really difficult to always walk through the parking lots. Overall, we love it here and we are very happy to live here.

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                                    Resident 56983

                                    Verified Resident 2008 - 2014

                                    3/12/2014

                                    Exterior lights tend to be out for a while before being replaced. Property management should review lights on a regular basis to ensure that lights are replaced timely. The points about the community has been the location and the responsive maintanance staff.

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                                      Resident 47774

                                      Verified Resident 2014

                                      1/17/2014

                                      It's been only one month though, the entire staffs at leasing office were very friendly including maintenance staff. Also residents in the complex seem very nice as well. So far I have very satisfied with my choice to rent an apartment here.

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                                        Resident 47068

                                        Verified Resident 2012 - 2014

                                        1/13/2014

                                        Mostly good....a couple of VERY" unprofessional people in the office. Would love to have updated blinds and appliances. Was told not possible but the rent went up anyway. We live here primarily because of convenience of location...however, if a little consideration and care isn't provided soon, there are other apartments. It took over six months to get our roof repaired, but the ceiling has never been painted..we reported it so many times I finally quit!

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                                          Resident 47035

                                          Verified Resident 2013 - 2014

                                          1/13/2014

                                          Wonderful experience, office and maintenance staff is always courteous, helpful and fast. I really love living in this community! Everything is really close by and convenient. Neighbors and community are quiet and love the dog park for my furry kids!

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                                            Resident 30831

                                            Verified Resident 2013 - 2014

                                            10/1/2014

                                            1. Swimming pool is not cleaned regularly. Looks dirty at times. 2. The chairs in the swimming pool area are uncomfortable. 3. Furnishings in the apartment doesn't reflect the rent paid by tenants. 4. For rental lease renewing customers there should be some perks.

                                              Manager

                                              12/9/2013

                                              Hardrock Canyon Apartments
                                              Thank you for your time in reviewing Hardrock Canyon. We are pleased to hear that you are happy with your home.
                                              Review Author Icon

                                              Resident 44374

                                              Verified Resident 2012 - 2013

                                              12/16/2013

                                              In one rain event 20 units were flooded and it appears it has happened before. We are not located next to a stream or near any water. Renters were not compensated for loss of apartment use and damage

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                                                Resident 44073

                                                Verified Resident 2012 - 2013

                                                12/13/2013

                                                It's okay for an apartment.

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                                                  Resident 43857

                                                  Verified Resident 2013

                                                  12/11/2013

                                                  Really liked the apartment when I first leased it. Then a flood occurred and repairs took over a month to be completed and are subsequently sub-par. Staff had to be notified multiple times before anything was fixed.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Red Rock

                                                    1 Bed, 1 Bath | 854 sq. ft.

                                                    $1,451

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    The Bryce

                                                    1 Bed, 1 Bath | 744 - 761 sq. ft.

                                                    $1,567

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    The El Dorado

                                                    1 Bed, 1 Bath | 629 sq. ft.

                                                    $1,427

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.2

                                                    Safety

                                                    4.0

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    4.2

                                                    Neighborhood

                                                    4.7

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    23

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    95.65%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    49.3 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Carports and Detached Garages
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
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                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $300. Fee: $350 ~ 700. Rent: $30. Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
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                                                    Other
                                                    • BBQ Grills
                                                    • Business Center
                                                    • Clubhouse
                                                    • Cyber Cafe
                                                    • Fitness Center
                                                    • Four Lane Lap Pool
                                                    • Gated Access
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pet Friendly Community with Dog Park
                                                    • Public Transportation
                                                    • Spruce Lifestyle Services
                                                    • Swimming Pool and Volleyball Pool
                                                    • UT Austin Shuttle
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                                                    Leasing

                                                    Our community is operating as normal. Please call or stop by for a tour.Hardrock Canyon Apartment Community in Austin, Texas offers spacious one- and two-bedroom apartments for rent to those who want to live in a convenient location with a view. Hardrock Canyon Apartments are built on 60 acres of heavily wooded canyons, with panoramic views of the Great Hills Country Club and the magnificent Texas Hill Country. Located in the prestigious Arboretum area of Northwest Austin, Hardrock Canyon offers uncompromising quality, sophistication and privacy in our one- and two-bedroom apartment homes. Built-in bookshelves, spacious patios, and carved stone fireplaces surrounded with tiled hearths are but a few of the custom-built features that attribute the high-end ambiance of Hardrock Canyon. Our apartment homes also offer washer/dryer connections, gourmet kitchens and crown molding, while our gated community features a clubhouse, business center, pool, barbecue area, 24-hour fitness center, covered parking and garages.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 06:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3411

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?
                                                    Anonymous
                                                    Answered on: 04/11/2018
                                                    A: Definitely. Very noisy neighbors and thin walls. The advertising about “condo spec thick wallsâ€� is completely inaccurate. We’ve had to call the police for neighbors blasting music at 1 am on a weeknight many times.

                                                    Frequently Asked

                                                    Based on 337 number of votes by renters, Hardrock Canyon Apartments is currently rated 4.1 out of 5 stars.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Hardrock Canyon Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Hardrock Canyon Apartments is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Hardrock Canyon Apartments is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Hardrock Canyon Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 95.6522% of their community reviews in the past year.
                                                    Managers have replied within 49.3 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    Dogs Allowed
                                                    Deposit: $300
                                                    Fee: $350 ~ 700
                                                    Rent: $30
                                                    Restrictions: Pet Policy: $350 pet fee, $150 pet deposit per pet. Please contact this community's office for more information breed and weight restrictions.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    June 2024

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                                                    Hardrock Canyon Apartments is a 629 - 1,582 sq. ft. apartment in Austin in zip code 78759. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,427. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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