Review History for bnolte@tepper.cmu.edu

Hardrock Canyon Apartments


Updated Review

Review Author Icon

bnolte@tepper.cmu.edu

Resident 2021 - 2024

4/6/2024

It is SHAMEFUL the way I and other tenants have been treated.

First, the actual apartments and locations are amazing, this is why I have been here for over 3 years and actually pay my rent early every month. However, the MANAGEMENT is HORRIBLE and has no comprehension of the fact that tenants are their actual customers. I was charged an additional $15 every month last year without any notice because my renters insurance was expired. I received a lease renewal letter a month before my lease expired indicating my rent would be increasing by 50% and when I went into the office to discuss giving notice to vacate, the management team indicating I would be charged over $2000 if I vacated because I was not giving 60 days notice even though the rent renewal letter was not provided until less than a month remaining on my lease. I ended up downgrading to a 1 bedroom so I could continue living here and avoid the $2000 penalty. Then the real nightmare began. The apartment community overcharged me rent and numerous other charges as part of the move from a 2 bedroom to a 1 bedroom. Then, the apartment management would not return my security deposit, after telling me multiple time it was in the mail, for over 45 days. I had to reconcile myself the financials to prove I had been overcharged multiple times and was being overcharged for the new 1 bedroom lease agreed to. Additionally, I had to look up the Texas Law on security deposit return and threaten to sue and submit a written complaint in order to get my security deposit returned for the two bedroom I moved out of. Luckily, I have a Law degree and MBA so was capable of this financial reconciliation and legal research but it still took an exorbitant amount of my time. Furthermore, because the one bedroom apartment is on the third floor and has vaulted ceilings, the air conditioner was not working or equipped to cool the apartment during the summer. Although the maintenance team is very responsive to maintenance request, the maintenance team continued to close out my numerous and repeated work orders for the air conditioner every time they came to my apartment, even though the air conditioner was not fixed or replaced because apparently, they are measured or assessed on open work orders, regardless if the actual problem was resolved. Then, yesterday was the last straw, I park my truck in a parking spot far away from any apartments to avoid having cars parked near me. My truck tire was approximately 1 tire width over the faded white line of the parking space, so the apartment community had my truck towed, providing no warning in advance. When I asked where my truck was, the property manager Alex, with total indifference, said it was towed and that they are allowed to have resident vehicles towed per the lease I signed, the same lease which indicates my security deposit will be returned within 30 days which I had to threaten legal action to obtain. It is SHAMEFUL the way I and other tenants have been treated. (when I was discussing my renewal and rent increase, another tenant was discussing the same issue, receiving a renewal letter with a price increase of 50% within 1 month of lease expiration and being told if they moved out they would be charged a huge penalty because they would not be giving 60 day notice to vacate, even though the renewal letter was not provided until less than a month left on the existing lease) I not only pay my rent on time, I pay it early. AGAIN, the apartment itself and location are amazing, but the Management team is AWFUL. If you decide to live here, make sure you have your accounting/finance/legal hat on and don't trust the NEFARIOUS management for anything because they do not recognize or comprehend that the tenants of the apartment community are their customers and are the reason they have a job.
    3 Previous Reviews

    Previous Review

    Review Author Icon

    Resident 924943

    Verified Resident 2020 - 2022

    4/28/2022

    Very good community with great staff who address any issue quickly. A little noise due to the dog park proximity to apartment but great character and ambiance. Maintenance issues are fixed immediately and completed the first time.
      Manager

      9/1/2022

      Hardrock Canyon Apartments
      Thank you again for taking the time to let us know how we did. We hope you have a great day!

      Previous Review

      Review Author Icon

      Resident 924943

      Verified Resident 2020 - 2021

      3/24/2022

      Maintenance team is the most professional and best responding team I have dealt with in apartment living. A breath of fresh air compared to the last place I was living at! Always on time with great attitude, regardless of issue or concern. Put the customer first with 100% focus on solving this issue.
        Manager

        3/26/2022

        Hardrock Canyon Apartments
        Thank you so much for your positive review of our maintenance team! We are very happy to have provided you with such an exceptional experience. IF there's anything further we can do for you, we are happy to help. Hardrock Canyon

        Previous Review

        Review Author Icon

        Resident 924943

        Verified Resident 2020 - 2021

        7/8/2021

        Good community and apartment with good staff. Wildlife is nice. Appliances are older and have required some maintenance but staff has been very professional and quick to respond to maintenance needs. No issue with noise.
          Manager

          7/13/2021

          Hardrock Canyon Apartments
          Hello, we are very happy we could provide you with a positive experience! And greatly appreciate the star rating! Please let us know if there is ever anything you need. Have a wonderful day!

          Review 5 out of 302

          Share This Review

          June 2024

          Sun
          Mon
          Tue
          Wed
          Thu
          Fri
          Sat
          1
          2
          3
          4
          5
          6
          7
          8
          9
          10
          11
          12
          13
          14
          15
          16
          17
          18
          19
          20
          21
          22
          23
          24
          25
          26
          27
          28
          29
          Beds

          0

          Baths

          0

          Share This Review