Review History for anonymous

High Point Village


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anonymous

Resident 2010 - 2011

6/22/2011

I have lived here since Sept. 2010 and the pool has not been open at all. I have been asking for screens for my windows and a keyless deadbolt (privacy lock) and a peephole and they still have not delivered on any of these things. The doors all get stuck in the frames, one door is so bad that the knob came off while trying to open it. When we reported mold in our ducts, they didn't seem to care at all until I took the vents off and took them into the office to show them the mold. When they sent someone to clean it, they only put one screw in each of the vents. My girlfriend was pregnant at the time and coughing up blood, but the mold is already back less than six months later. The a/c unit that is in the bathroom drips on you when you are standing at the sink instead of draining into the tub like it is supposed to and the sheet rock is falling off the ceiling. Management has changed about six months ago, but the neglect has continued. It is all about THEIR MONEY, nothing else seems to be important.
    Manager

    9/4/2012

    High Point Village
    Dear Valued Resident, It makes me very sad that this has been your experience. We do have a new management team and a new policy regarding the standards of service we provide and have made some great strides improving that. If you are in fact still a resident at High Point Village, I hope that you have seen this change since your post over a year ago. If you are no longer a resident, I am sorry that this change did not come sooner, but would like to invite you back to see the positive changes we have made. I would very much like to discuss with you your experience and any way in which we can provide you better service going forward. Please call or stop by the office to schedule a day and time convenient for you. Kind Regards. Julie Murphy Adara Communities Regional Administrative Coordinator

    Review 24 out of 44

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