Review History for anonymous

Hunt Club Austin

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anonymous

Resident 2008 - 2012

4/7/2013

I've been here almost four years and am moving out next month (thank God) due to my husband's military career...and it could not have come at a better time. When AIMCO managed this property, it was awesome service! Office staff knew us by name and always enjoyed my son going in their office on a daily basis just to say HI! The grounds were neatly kept, maintanence issues were handled almost always same day. Now...I have to leave a message (the phone is never answered) for maintanence requests and days later after no response...usually have to go into the office. Office staff is now extremely RUDE! This month (may 2012) there was a mistake in the accounts and my rent check was processed for another apartment...fast forward 2 weeks and I get a note (yes...a note...not a courteous phone call) on my door saying I owe $1000 bc my rent was late....well...I immediately called and spoke to them to check their records again..and sure enough, it was their mistake. I get a call soon after from the office manager who is the rudest woman ever. Spoke to me as if it was my fault! THANK GOD I DO NOT HAVE TO DEAL WITH THESE PEOPLE ANY MORE! Oh ya...and about construction? Well it's hot as hell outside and the last few weeks the pool has been closed off and on...like no water in it. Ummm....it's summer people...really?? Please get the show on the road. And the repaving of the parking lot...ha, what a joke. No memo sent out ahead of time letting residents know where and where not to park while they work on it. Instead...a harsh knock on your door at 8am the day of...telling you to move your car. Ya...real professional. I have loved living here...the area is great...up until Lincoln management came along. They really need to send their office staff to customer service school. Like, seriously.
Manager

10/3/2013

Hunt Club Austin
Hello anonymous, Thanks for your comments that you made earlier this year. I'm not sure if you're still a current resident with us at Hunt Club, but if so, we'd love to work on these issues with you. And please thank your husband for his service for our country. Kind Regards, Lauren ~ Hunt Club Management Team 512.388.2281 [email protected]

Review 23 out of 128

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