Having the sound of the fire alarm system for more than 8 hours because it ran out of battery and the faucet not working properly is not an urgent matter for the IMT team....I need to wait until Monday or go buy the battery and fix it myself, this were the answers I received. What a bad and indifferent customer service, leaving to me the whole problem with a stinky faucet and the annoying sound. All of this because maintenance just attends "urgent" matters on the weekends and for them mine is not. They "provide the highest quality living environment"...I don't think so. If I wanted to do things myself, I would live in a house rather than in an apartment complex
Manager
11/25/2015
Griffis at The Domain
Dear Resident,
I'm sorry to hear of your frustration you experienced when reporting a maintenance request over the weekend. Our maintenance team prides itself on delivering excellent customer service and is available for after hour emergencies. However, I'm glad to hear our maintenance tech was able to respond over the weekend and take care of your request, but again, I apologize for the miscommunication when your request was initially placed and the delay in our response.
We appreciate you as a resident of IMT @ the Domain and strive to continue to deliver the highest quality of customer service our residents deserve! Please feel free to contact myself: Shannon Lewis, Community Manager, if there is anything else we can do.
Shannon