Review History for courtastaley

Lantana Hills Apartments


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courtastaley

Resident 2016 - 2017

6/3/2017

My husband and I wanted to recognize the office team and maintenance team at Lantana Hills. We have been SO impressed with the management of this property starting with our first visit. The office members have all been kind, attentive, polite, and genuine in our interactions. All three individuals in the office showed interest and patience toward our children as we visited, toured, and completed the application process. They stayed on top of communications and continuously updated us as we went through the application process, it put me at ease knowing I did not have to stay on top of it myself. We continued to be impressed by the information they provided and questions they answered as we got settled into both our new city and home. The packet with general information was so helpful and the welcome gift was such a sweet touch. They never seemed bothered by my phone calls or random drop ins to ask a question or two. Shortly after we moved in we had a minor maintenance problem and we were blown away by how quickly the maintenance team addressed and fixed the problem. We could tell that the office and maintenance team have great communication and stay on top of requests. Both the maintenance and office teams continued to demonstrate genuine care and kindness in dealing with our maintenance concern. I would have never know that they were busy, had I not asked, because of the way they listened to our concern and addressed it. Continuing on, we attended the Thanksgiving dinner hosted by the property and it was terrific! We had an opportunity to meet a few neighbors and we enjoyed the food. We continued to notice how involved and happy the office team was at this event. From our interactions we can tell that there is a genuine care for the residence here at Lantana Hills. I was so nervous to sell our home in Boise and downsize to an apartment while we get to know the Austin area. We may never leave now because of the office and maintenance staff and the amenities of this property. We wanted you to know what a great team you have at Lantana Hills!
    Manager

    6/5/2017

    Lantana Hills Apartments
    Thank you for your kind words. We strive to give the best customer service, our team loves to help residents and make this a place that everyone can enjoy. We are excited that your family has chosen Lantana Hills as a place to call home. - Lantana Hills Community Manager

    Review 62 out of 137

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