Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3 days |
Hello and thank you for taking the time to provide us with this feedback. We are disappointed to hear that your stay at Marquis on Burnet is no longer meeting your expectations. We understand that amenity closures and partial reopenings due to COVID-19 are frustrating, but our policies aim to protect the health and safety of our community. Amenities that opened during Phase 1 like the pool are only open during business hours so our team can properly sanitize them throughout the day. Amenities that have not reopened yet like the gym were considered higher risk, and therefore we've opted to keep them closed at this time. We would like to speak with you further about all your concerns, but because you have reviewed us anonymously, we cannot reach out to you. Please contact Hermila, our Community Director at your earliest convenience so we can discuss this with you fully! We look forward to speaking with you. Thank you, Emily at CWS Customer Care
Hello and thank you for this great review! We appreciate the time you took to rate our customer service and offer your feedback. I have passed on your concerns to Mila, but if you would like to discuss this further please contact her at 512-267-5223. Thank you - CWS Customer Care
Wow, thank you so much for this great review! We are happy to hear you enjoy living at Marq on Burnet! If you ever need anything, do not hesitate to reach out. Thank you! CWS Customer Care
Thank you so much for the great review! We are so glad to hear that you are enjoying your stay here. If there is anything else we can do to further improve your stay please let us know. Thank you! Mia Customer Service
Wow, thank you so much for the lovely review! We are glad to hear that you enjoy living here. If there is anything we can do to improve your experience please let us know. Thank you!
Hello there, We thank you for taking the time to share your feedback about Marq on Burnet. We are glad to hear that you're enjoying the variety of amenities we have to offer, especially the HIIT and yoga classes, and agree our location is conveniently located next to a variety of great stores. Our team strives to provide great customer service and are glad to hear our maintenance team is able to assist you and appreciate you recognizing the efforts put fourth to show our residents how privileged we are that you made us your home. We value your feedback as well as it helps us to better understand what ways we can do to improve to ensure the best possible living experience. I'll be sure to pass this along to the team. We value your residency! Best, Nicole Hernandez Customer Care Team
$1,494
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Studio
$1,589
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N/A
1 Bedroom
$2,262
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2 Bedrooms
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Marq on Burnet