| Number of reviews in the past 365 days | 1 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 3 days |
Marq on Burnet
6701 Burnet Road, Austin, TX 78757
6701 Burnet Road, Austin, TX 78757
Floor Plans
- $1,494
- $1,589
- $2,262
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (6 Reviews)
No reviews match your search.
Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/28/2020
Originally, I was happy with the service and location upon moving in. Now, I'm really disappointed by both. The gated parking garage has had car break ins, and multiple bike thefts. A landscaping business located on the east side of the building has no issues with… See More
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Marq on Burnet Manager
08/31/2020
Hello and thank you for taking the time to provide us with this feedback. We are disappointed to hear that your stay at Marquis on Burnet is no longer meeting your expectations. We understand that amenity closures and partial reopenings due to COVID-19 are frustrating, but our policies aim to protect the health and safety of our community. Amenities that opened during Phase 1 like the pool are only open during business hours so our team can properly sanitize them throughout the day. Amenities that have not reopened yet like the gym were considered higher risk, and therefore we've opted to keep them closed at this time. We would like to speak with you further about all your concerns, but because you have reviewed us anonymously, we cannot reach out to you. Please contact Hermila, our Community Director at your earliest convenience so we can discuss this with you fully! We look forward to speaking with you. Thank you, Emily at CWS Customer Care
Resident • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/05/2018
The staff is extremely helpful when it comes to resolving issues. Mila and her team are the best! In my opinion the only major design flaw of the apartment complex is the carpeting in the hallways on the 2-5 floors. Many of the tenants have pets… See More
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Marq on Burnet Manager
09/05/2018
Hello and thank you for this great review! We appreciate the time you took to rate our customer service and offer your feedback. I have passed on your concerns to Mila, but if you would like to discuss this further please contact her at 512-267-5223. Thank you - CWS Customer Care
abhishekdas • Resident • 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/29/2018
A great place to live. Friendly staff, prompt handling of service requests and overall very professional. The apartment itself is great with good amount of covered parking, hardwood floor and beautiful finish. They also have nice amenities like 24 hr gym, a theatre room, a business… See More
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Marq on Burnet Manager
08/29/2018
Wow, thank you so much for this great review! We are happy to hear you enjoy living at Marq on Burnet! If you ever need anything, do not hesitate to reach out. Thank you! CWS Customer Care
Resident • 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/23/2018
Compared to past apartment complexes I have lived at in Austin, the Marq has been the quietist, the fastest to respond to service requests, and I have felt like me and my belongings are the safest here. The front office staff receives packages and holds them,… See More
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Marq on Burnet Manager
07/26/2018
Thank you so much for the great review! We are so glad to hear that you are enjoying your stay here. If there is anything else we can do to further improve your stay please let us know. Thank you! Mia Customer Service
Resident • 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/18/2018
It's great! The people who work here are extraordinarily helpful, friendly, and eager. The complex is just about always very clean and functional. Also, The Marq often hosts social events which provide a good opportunity to meet your neighbors and have a free dinner ;). I… See More
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Marq on Burnet Manager
07/19/2018
Wow, thank you so much for the lovely review! We are glad to hear that you enjoy living here. If there is anything we can do to improve your experience please let us know. Thank you!
Resident • 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/12/2018
APARTMENT - 4/5 - good lighting - material of the white cabinets is pretty crappy. seems like the previous resident broke some so they were held together with hot glue - the blinds for the balcony are awful - love the kitchen and all the counter… See More
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Marq on Burnet Manager
07/13/2018
Hello there, We thank you for taking the time to share your feedback about Marq on Burnet. We are glad to hear that you're enjoying the variety of amenities we have to offer, especially the HIIT and yoga classes, and agree our location is conveniently located next to a variety of great stores. Our team strives to provide great customer service and are glad to hear our maintenance team is able to assist you and appreciate you recognizing the efforts put fourth to show our residents how privileged we are that you made us your home. We value your feedback as well as it helps us to better understand what ways we can do to improve to ensure the best possible living experience. I'll be sure to pass this along to the team. We value your residency! Best, Nicole Hernandez Customer Care Team
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Floor Plans & Pricing
Studio, 1 Bathroom
- PricePrice
$1,494
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
1 Bedrooms, 1 Bathroom
- PricePrice
$1,589
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
2 Bedrooms, 2 Bathrooms
- PricePrice
$2,262
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
2 Bedrooms
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
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Frequently Asked
What are noise levels like at Marq on Burnet?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Marq on Burnet?
The community is rated 2/5 stars, signifying slight satisfaction on average.
The community is rated 2/5 stars, signifying slight satisfaction on average.
How safe is Marq on Burnet?
The community is rated 1/5 stars, which is considered being not safe on average.
The community is rated 1/5 stars, which is considered being not safe on average.
How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.
The community is rated 4/5 stars, signifying much satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.
The community is rated 3/5 stars, which is considered being moderately effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 3 days to their community reviews in the past year.
Managers have replied within 3 days to their community reviews in the past year.
What is the pet policy at Marq on Burnet?
No pet policy available
No pet policy available
What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths
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Marq on Burnet is an apartment in Austin in zip code 78757. This community has a Studio - 2 bedroom, 1 - 2 bathroom, and is for rent for $1,494 - $2,262. Nearby cities include Del Valle, Pflugerville, Bee Cave, Cedar Park, and Round Rock. 78731, 78756, 78660, 78758, and 78752 are nearby zip codes.
