Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 9 days |
Contact Property
Marquis at Barton Trails
5501 S MoPac Expy
Austin, TX 78749
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 9 days |
Hello and thank you for providing our team with this feedback. We strive to provide an excellent living experience for our residents throughout their stay with us, including the move-out process. We are disappointed to hear that you do not agree with the move out charges you incurred. However we want to make sure we are providing the best home possible to the next resident just as we did with you. If you have any additional questions about these charges, please give our office a call and we would be happy to discuss them with you further. Thank you, Emily at CWS Customer Care
Hello – We make every effort to be honest and upfront with our customers at all times and I sincerely apologize for any confusion regarding your month to month lease. You are correct, our community was offering no increases for month to month leases, and I can see that our team generated a quote for you that did not include an increase as was discussed. However, that quote expired before the lease was signed, and when a new quote was generated at a later time pricing had changed. If you have any additional questions regarding pricing, please reach out to our office and we would be happy to discuss it further. Thank you, Emily at CWS Customer Care
Hello Robb - Thank you for taking the time to give us this 5-star recommendation! As a team, we strive to provide great customer service and we are glad to hear that your experience with us has been top-notch! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
Hi Matthew - Thank you so much for this recommendation and a 5-star rating of our community! As a team, we strive to provide great customer service and we are glad to hear that we've been able to do this for you! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
Hello - Thank you for this fantastic recommendation! We are so happy to hear that you and your fiance enjoy living at Marquis at Barton Trails, and that the location, customer service and price has been great! If you ever need anything, do not hesitate to reach out. Thank you, CWS Customer Care
$1,512
N/A
N/A
1 Bedroom
$1,470
N/A
N/A
2 Bedrooms
At Marquis at Barton Trails, you will find a unique set of luxury apartments in Austin, TX. Each apartment home features spacious floor plans ranging from one- to two-bedrooms in size with the top of the line amenities for all to enjoy. Your commute will be easy as well with quick access to the MoPac Expressway and Highway 290. Our community is located in the heart of the Sunset Valley neighborhood, surrounded by shopping centers filled with trendy boutiques, various options for entertainment, and a range of dining from fine foods to fusion food trucks. The fun doesn’t stop there, the famous SoCo is only a short drive away. And if nature is your cup of tea, Barton Creek Greenbelt is nearby as well.
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Contact Property
Marquis at Barton Trails
5501 S MoPac Expy
Austin, TX 78749