#4,798 #109 #730

What is epIQ?

Melrose Trail

13005 Heinemann Drive, Austin, TX 78727
(156 Reviews)
$1,039 - $1,649/mo

Floor Plans & Pricing

1 Bedroom

A1R

1 Bed, 1 Bath | 550 sq. ft.

$1,039

2 Available Units

See Floor Plan Details

A2R

1 Bed, 1 Bath | 650 sq. ft.

$1,169

2 Available Units

See Floor Plan Details

A1RY

1 Bed, 1 Bath | 550 sq. ft.

$1,129

1 Available Unit

See Floor Plan Details

A3R

1 Bed, 1 Bath | 650 sq. ft.

$1,149

1 Available Unit

See Floor Plan Details

A3F

1 Bed, 1 Bath | 650 sq. ft.

$1,189

See Floor Plan Details

A3RY

1 Bed, 1 Bath | 650 sq. ft.

$1,239

See Floor Plan Details

2 Bedrooms

B1R

2 Beds, 2 Baths | 810 sq. ft.

$1,499

4 Available Units

See Floor Plan Details

B1RY

2 Beds, 2 Baths | 810 sq. ft.

$1,649

2 Available Units

See Floor Plan Details

B1F

2 Beds, 2 Baths | 810 sq. ft.

$1,599

1 Available Unit

See Floor Plan Details

B2RY

2 Beds, 2 Baths | 900 sq. ft.

$1,649

1 Available Unit

See Floor Plan Details

B2R

2 Beds, 2 Baths | 900 sq. ft.

$1,419 - $1,499

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

4.2

Grounds

3.5

Safety

3.6

Office Staff

3.8

Maintenance

4.1

Neighborhood

3.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

9

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1 days

View Community Timeline
View Community Timeline

Melrose Trail Reviews

(112)

3.6 rating

See Details

156 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1255173

Verified Resident 2023 - 2024

6/6/2024

Melrose Trail has been Awesome to me!!! I really havent had any problems and the things that could be better is maintenance really and I dont know if you have short staff but overall I am satisfied really

    Manager

    6/7/2024

    Melrose Trail
    Thanks for your review! Hearing how happy you are with your experience means a lot and we're glad that you have been satisfied with the community as a whole. Take care!

    Updated Review

    Review Author Icon

    Resident 1175743

    Verified Resident 2023 - 2024

    5/1/2024

    the whole complex is on the older side and the units do not look like the demo at all. different cabinets, countertops everything. its very quite and I have never had an issue with my neighbors and the maintenance team is nice. if you are… See More>
      Manager

      5/1/2024

      Melrose Trail
      Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and any inconvenience it may have caused. We strive to provide the highest level of service and satisfaction to all our customers. Your feedback is invaluable to us, and we'd like to learn more about your specific concerns so we can address them promptly. Please feel free to reach out to us directly at 512-682-6500 so we can further discuss how we can make things right.
      Review Author Icon

      Resident 1236673

      Verified Resident 2020 - 2024

      3/20/2024

      Started off great, the apartment assistant used to be friendly, then that all changed after a promotion, I now have sublet next to me that I'm not sure is legal, I told her about last May, she did nothing, my rent's up 50% since moving… See More>
        Manager

        3/20/2024

        Melrose Trail
        Thank you for your feedback. We're disappointed to learn that your current experience here at Melrose Trail is not up to our standard of customer service. Please reach out to us at (512) 331-9954 so we can better learn how we can elevate your experience!
        Review Author Icon

        Resident 1231173

        Verified Resident 2023 - 2024

        3/2/2024

        I have had no problems. It's a good community. The office thinks about the community here and throws events for us. It's very appreciative. I also like the fact that it is close to my job and the grocery store.

          Manager

          3/4/2024

          Melrose Trail
          Thanks for taking the time to share that your experience has been seamless! We love to hear that you've enjoyed attending the community events and that the location of the community has been perfect for you!

          Updated Review

          Review Author Icon

          Resident 1150289

          Verified Resident 2023

          12/5/2023

          It's quite and kept clean. The grounds are well maintained. Maintenance is as prompt as they can be, as well as the Office staff. Events are also made available. I feel this is an enjoyable living experience.

            Manager

            12/5/2023

            Melrose Trail
            We are so happy to know that you've found the community to be well-kept and that our team has been a delight to interact with! Most of all, we're just glad to know that you love calling Melrose Trail your home!

            Updated Review

            Review Author Icon

            Resident 1072796

            Verified Resident 2022 - 2023

            10/1/2023

            Living here is awesome. Love Richelle, she is the best apt. Manager I have ever had! Maintenance guys are super nice and awesome at the maintenance around here! I feel safe and secure here! Love living here??

              Manager

              10/2/2023

              Melrose Trail
              Thank for the review and wonderful words about management and maintenance!

              Updated Review

              Review Author Icon

              Resident 922353

              Verified Resident 2021 - 2023

              9/5/2023

              It's been very inconsistent. Sometimes the office staff is responsive and friendly, and sometimes, they are not. Sometimes the maintenance staff is effective and prompt, and sometimes they don't communicate, take a long time to address problems, and don't fix the issue.

                Manager

                9/7/2023

                Melrose Trail
                Thank you for your candid feedback. We're disappointed to learn that you've noticed inconsistency in your experience here at Melrose Trail. Please reach out to us at (512) 666-3840 so we can better learn how we can elevate your experience!

                Updated Review

                Review Author Icon

                Resident 1003964

                Verified Resident 2013 - 2023

                8/16/2023

                Apartment community needs a lot of work and quicker responses to maintenance issues. I was promised a new AC unit 4 -5 years ago. Still do not have one. I have had several leaking issues due to the AC unit over the last 10 years

                  Manager

                  8/18/2023

                  Melrose Trail
                  Thanks for this review and for sharing that you've noticed areas of potential improvement within the community. This is important input and we'll certainly take it to heart. Thanks again for sharing your thoughts!
                  Review Author Icon

                  Resident 1167294

                  Verified Resident 2023

                  8/6/2023

                  office did a good job of the move in help with all questions haven t had any problems yet but the office seems they would take care of it soon so for so good would refer someone to this complex must see

                    Manager

                    8/7/2023

                    Melrose Trail
                    Thanks for your input and for sharing that you're happy with your experience! This is lovely to hear and we're glad that you've enjoyed your experience.
                    Review Author Icon

                    Resident 1147628

                    Verified Resident 2021 - 2023

                    6/6/2023

                    Community appearance does not reflect what is paid in rent. There are broken gutters, patios that make you wonder if they safe to walk on. The gates have been broken for at least a year, multiple window screens in every building, and dead shrubbery everywhere.… See More>
                      Manager

                      6/8/2023

                      Melrose Trail
                      Thanks for your review and for noting that you've noticed some issues with community upkeep in your experience. This is important feedback and we will look further into the items raised here as providing a beautiful environment is a top priority for us.

                      Updated Review

                      Review Author Icon

                      Resident 1056382

                      Verified Resident 2022 - 2023

                      4/20/2023

                      Apartments look good on pictures, in reality it's an old run down building with many issues and lack of preventive maintenance. Mold, gaps, rust, bugs, old windows, broken gates, lack of security and skunk-like smell coming out from other units. I will not renew my… See More>
                        Manager

                        4/24/2023

                        Melrose Trail
                        Thanks for this candid feedback. Your input is appreciated and it's important to us that we are transparent and upfront with potential residents regarding the community, so please know we'll take your input seriously.

                        Updated Review

                        Review Author Icon

                        Resident 946754

                        Verified Resident 2021 - 2023

                        3/9/2023

                        I like it, opens onto side road, to easy access roads. Heb and liquor store close by. Prompt maintenance. Expensive but affordable for the area. Kitchen size is great. Not many bug problems. But there were a few when i moved in, but they will… See More>
                          Manager

                          3/9/2023

                          Melrose Trail
                          Thanks for your review and for letting us know that you've loved the community overall! This is nice to hear and we're happy that your living space has been pleasing and that you feel safe here. Take care!
                          Review Author Icon

                          Resident 1112111

                          Verified Resident 2015 - 2023

                          2/10/2023

                          Don't be fooled by the new remodel. It's just a cover. You can't even use an electrical sockets without it just falling out of the wall. A safety Hazzard that 10 apt management companies have refused to fix. They failed to maintain the dead trees… See More>
                            Manager

                            2/14/2023

                            Melrose Trail
                            We're saddened to hear about your disappointment and we're here to learn more and go over ways we can help. Please give us call at (512) 666-3840 so we can speak directly. Our team is committed to ensuring residents are satisfied and we look forward to chatting. Take care.

                            Updated Review

                            Review Author Icon

                            Resident 980591

                            Verified Resident 2018 - 2023

                            2/10/2023

                            The office staff overall are hard workers and shows effort to meet the expectations residents want to have. They show professionalism and communication improved. Maintenance staff does the work very well. The only issue with maintenance worker is communication. A lot of residents who has… See More>
                              Manager

                              2/14/2023

                              Melrose Trail
                              Thank you for your review and for letting us know that you've noticed our team to be hard working and professional. This is important feedback and we'll surely take this input to heart. Thanks again!
                              Review Author Icon

                              Resident 1112008

                              Verified Resident 2022 - 2023

                              2/10/2023

                              I moved here in Otober and it's been great thus far. The property managers work with you to find the best rental rates and they're always available for other miscellaneous requests. The maintenance team is quick to respond as well and were there to help with… See More>
                                Manager

                                2/13/2023

                                Melrose Trail
                                Thanks for your kind words! This is amazing to hear and we're happy to learn that you've had a great experience working with our team. It's also nice to know that you love the community amenities. Take care!

                                Updated Review

                                Review Author Icon

                                Resident 1097927

                                Verified Resident 2022 - 2023

                                2/10/2023

                                Overall good but needs improvement over look and feel of room interiors at least to feel better. Also the lights and kitchen especially needs improvement. It would have been good if we had water with gas.

                                  Manager

                                  2/14/2023

                                  Melrose Trail
                                  Thanks for your feedback and for letting us know that your experience has been positive overall. We also appreciate you letting us know where you've noticed rom for improvement. Your input is important to us!

                                  Updated Review

                                  Review Author Icon

                                  Resident 1009956

                                  Verified Resident 2022 - 2023

                                  2/6/2023

                                  I like the complex the office lady's are pretty nice and they take care of our maintenance request pretty fast also I like how we have a pool and it's always clean and I just would like for them to have a gym

                                    Manager

                                    2/7/2023

                                    Melrose Trail
                                    Thank you for taking the time to leave us this review! We are so pleased that you find our office staff friendly and accommodating when it comes to maintenance requests. We are also glad that you enjoy our pool and its cleanliness. However, we understand that having a gym on site would be convenient and your feedback has been noted. Please feel free to let us know if you have any additional comments or suggestions. Take care!
                                    Review Author Icon

                                    Resident 1107356

                                    Verified Resident 2013 - 2023

                                    1/30/2023

                                    We have nice neighbors, and very quiet here. Staff, maintenance are very friendly. If we need anything fixed or work on in the building, it is fixed right away. Very speedy work. And very friendly workers.

                                      Manager

                                      1/31/2023

                                      Melrose Trail
                                      Thanks for letting us know you've loved your experience and that our team has been friendly in all of your interactions. It sounds like you've received great service throughout your residency and we're glad for that!

                                      Updated Review

                                      Review Author Icon

                                      Resident 912084

                                      Verified Resident 2021 - 2023

                                      1/30/2023

                                      Melrose has a fantastic location, an unbeatable price and quiet neighbors. It fits my needs perfectly and the staff are always responsive and helpful. Maintenance requests are always handled quickly. :)

                                        Manager

                                        1/31/2023

                                        Melrose Trail
                                        Your kind words mean a lot to us! Thanks for letting us know that you've loved the value of the community as well as the location. Your input is valuable and we appreciate your continued residency.
                                        Review Author Icon

                                        Resident 1107224

                                        Verified Resident 2022 - 2023

                                        1/30/2023

                                        A lot of people seem to have a negative experience with this complex although my experience has been overall positive. It is an older building, but every maintenance request I have submitted has been dealt with promptly. I do speak Spanish and I'm not aware… See More>
                                          Manager

                                          2/1/2023

                                          Melrose Trail
                                          Thanks for this feedback and for letting us know that you've had a positive experience overall here at Melrose Trail. We appreciate your candid input and we'll surely take your thoughts to heart.
                                          Review Author Icon

                                          Resident 1086843

                                          Verified Resident 2022

                                          11/19/2022

                                          Me encant? este condominio, los apetarmentos est?n muy lindos,c?modos, limpios ,no hay animales. Me gusta mucho la tranquilidad q hay en los apartamentos . Todo aqui queda cerca, no hay q salir muy lejos para sentirse q todo esta bien

                                            Manager

                                            11/21/2022

                                            Melrose Trail
                                            ¡Guau! Estamos impresionados por estos comentarios, gracias por hacernos saber lo feliz que está con el complejo.
                                            Review Author Icon

                                            Resident 1082321

                                            Verified Resident 2022

                                            11/6/2022

                                            This is a wonderful community and definitely I would like to share couple of key points which I really like the most : - The maintenance work and prompt response from team to resolve any issues. - Well designed house which looks specious and feels awesome. - Proper… See More>
                                              Manager

                                              11/7/2022

                                              Melrose Trail
                                              Thanks for your review and for sharing that you love living here and that our team has delivered wonderful service! Your compliments mean so much to us - thanks for taking a moment to leave this review.

                                              Updated Review

                                              Review Author Icon

                                              Resident 1021956

                                              Verified Resident 2021 - 2022

                                              10/24/2022

                                              Quiet and laid back. Very professional staff! Like living here. Very friendly maintanance staff, always courteous and professional! Very convenient living here. Within walking distance of HEB. Have been happy living here!

                                                Manager

                                                10/25/2022

                                                Melrose Trail
                                                Thanks for this feedback and for sharing that you love the tranquility that Melrose Trail encompasses! This is great to hear and we're so happy you've found so much to enjoy about the community.

                                                Updated Review

                                                Review Author Icon

                                                Resident 986187

                                                Verified Resident 2014 - 2022

                                                10/15/2022

                                                Have lived here for 8 years, no problems. Community has always been friendly and the staff is extremely nice and efficient. We have never had any issues personally. Our apartment is a little out of date, but that's about it

                                                  Manager

                                                  10/17/2022

                                                  Melrose Trail
                                                  Thanks for this wonderful feedback and for being a long-standing member of the community! We're so glad to have you here and love knowing that your experience has been nothing short of five-stars!
                                                  Review Author Icon

                                                  Resident 1075739

                                                  Verified Resident 2022

                                                  10/15/2022

                                                  Moving process was very simple and easy. Was informed of everything i needed enjoyed the process overall. Staff made it very simple and easy for move in. Was suggested to move here by a friend glad i moved

                                                    Manager

                                                    10/17/2022

                                                    Melrose Trail
                                                    Thanks for your review! We're so glad that your move in was seamless and that you're satisfied with the community. Thanks for calling Melrose Trail your new home!

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400 ~ 400. Rent: $25. Restrictions: Breed restrictions apply. . Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $400 ~ 400. Rent: $25. Restrictions: Breed restrictions apply. . Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Basketball Court
                                                    • Clubhouse
                                                    • Gated Access
                                                    • Pool
                                                    • Sundeck
                                                    • Tennis Court
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                                                    Leasing

                                                    WELCOME TO MELROSE TRAIL Welcome to the best at Melrose Trail! A newly renovated community in the heart of Austin, Texas. Our prime location puts you in Round Rock ISD and gives you easy access to fun and entertainment around Travis County. From family eateries to fine dining, from unique boutiques to leading department stores, there is something for everyone.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    AMP Texas

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Based on 156 number of votes by renters, Melrose Trail is currently rated 3.6 out of 5 stars.
                                                    Melrose Trail is rated 3.5/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Melrose Trail is rated 4.1/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Melrose Trail is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Melrose Trail is rated 3.6/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Melrose Trail is rated 3.8/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Melrose Trail is rated 3.8/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 1 days to their community reviews in the past year.
                                                    AMP Texas
                                                    Dogs Allowed
                                                    Fee: $400 ~ 400
                                                    Rent: $25
                                                    Restrictions: Breed restrictions apply.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $400 ~ 400
                                                    Rent: $25
                                                    Restrictions: Breed restrictions apply.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    Melrose Trail

                                                    June 2024

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                                                    Melrose Trail is a 550 - 900 sq. ft. apartment in Austin in zip code 78727. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,039 - $1,649. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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