Review History for Angie Russell_F

Monterey Ranch


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Angie Russell_F

Resident ā€¢ 2019

2/25/2019

The office staff is not proficient in resolving tenant issues. I have been harassed by a neighbor for the 7 months I have lived here and instead of removing the neighbor, they encouraged me to switch apartments. Crime has gone up. Theft has gone up. Homeless people have been camping out behind the apartments near the path where our kids walk home from school. I would strongly advise against moving here!
    Manager

    3/1/2019

    Monterey Ranch
    Angie, Thank you for taking the time to leave a rating for our community located in Austin, Texas. We are always looking for ways to improve and appreciate all feedback. The Monterey Ranch Team is dedicated to providing outstanding service for all our residents. We apologize if we have not met your expectations and want to ensure you that we will do everything we can to help. I would welcome the opportunity to discuss your comments at your convenience. I will reach out to you but please feel free to call or stop by the office during office hours. We appreciate all our residents and want to ensure a positive apartment living experience at Monterey Ranch. Sincerely, Adam Regional Manager

    Review 159 out of 512

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    Monterey Ranch

    March 2024

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