| Number of reviews in the past 365 days | 4 |
| Percentage of reviews responded to | 75% |
| Average time to respond to reviews | 1.5 days |
4600 Mueller Boulevard, Austin, TX 78723
Ratings & Reviews (49 Reviews)
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Verified Resident 773317 • 2019 - 2020 Not Recommended
Updated 05/29/2020
Reviewed 05/29/2020
We live at Mosaic at part of the SMART housing program (affordable housing). While so thankful to be in a beautiful building in a fantastic neighborhood, we never felt like staff treated us the same as residents who pay market rate. Our apartment also has much… See More
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• 2019 - 2020 Recommended
Updated 05/24/2020
Reviewed 05/24/2020
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Mosaic at Mueller Luxury Apartments Manager27/27/2020
Hello! Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regards, Mosaic Management
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• 2019 - 2020 Recommended
Updated 05/22/2020
Reviewed 05/22/2020
We moved here from another state and are so happy with our experience here at [email protected], the office staff and maintenance staff are wonderful. We really enjoy living here, our only issue are several break-ins in the building cars broken or vandalized into in the gated… See More
Mosaic at Mueller Luxury Apartments Manager25/25/2020
Hello, Thank you so much for taking the time to leave us a review. Your wonderful feedback and rating mean a lot to us. Our goal at Mosaic is to ensure the comfort of our residents so we are so sorry to hear that you've encountered these incidents in our community. I assure you we are taking steps to improve security measures at Mosaic. We appreciate you taking notice of our efforts and hope that they meet your expectations. If you encounter any issues in the future or need anything else at all, please don't hesitate to reach out to our leasing office. Have a wonderful day! Kind regards, Mosaic Management
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• 2019 - 2020 Recommended
Updated 05/18/2020
Reviewed 05/18/2020
it has been a very pleasant and nice experience. the surrounding community is very kind and the staff is helpful. the park and local shops are incredibly enjoyable to have within walking distance. looking forward to living here for some time to come!
Mosaic at Mueller Luxury Apartments Manager19/18/2020
Hello, Thank you for your review. We are thrilled to hear that your experience at Mosaic so far has been to your satisfaction. We love the area and all the shops and restaurants within walking distance. Please let us know if you have anything we can assist with in the future. Thank you, Mosaic Management
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Sherryking • Resident • 2018 Recommended
Updated 07/18/2018
Reviewed 07/18/2018
I am so glad that I am a resident here, from the start the office was so helpful in making everything as smooth as possible, Gisele was great and so was Taylor, they make you feel very special and they are there to help when needed… See More
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Mosaic at Mueller Luxury Apartments Manager26/26/2018
Sherry, Thank for you so much for your praise and kind comments about our team. We are over the moon hearing that you love living at Mosaic! We're so happy you've decided to make Mosaic your home and we hope to see you at our Yappy Hour next week! Have an amazing day! Kind regards, Mosaic Management
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Liana_R • Resident • 2018 Not Recommended
Updated 03/29/2018
Reviewed 03/29/2018
Great location, nice apartment, however, they didn’t tell me that there are like 6 AC machines over my bedroom ceiling. I haven’t been able to sleep in days, I had entered 3 maintainance requests to review what is happening and nothing. I think something is wrong… See More
Mosaic at Mueller Luxury Apartments Manager04/04/2019
Hi Leana, Thank you so much for taking the time to leave us a review. We are so sorry that your living experience at Mosaic was anything less than specatular. Is this still an ongoing issue in your apartment home? If so, we'd love to have you stop in our office so that we may figure out a way to make your living experience even better. Thank you so much for providing feedback as we are always looking for new ways to improve. Have a wonderful day Liana. Kind regards Mosaic Management
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Luis_B595 • Resident • 2018 Recommended
Updated 02/25/2018
Reviewed 02/25/2018
Great apartment layout, only bad thing is noise from garbage trucks in the morning some days. Maintenance service is excellent, great personnel and very responsive. Common areas really good and clean in general. Big and well equipped gym
Mosaic at Mueller Luxury Apartments Manager04/04/2019
Hi Luis! We are very happy to have provided you with such a positive experience! Hi Luis_b595! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, Mosaic Management
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Resident • 2016 - 2017 Recommended
Updated 10/22/2017
Reviewed 10/22/2017
I am very happy with my apartment and love living in this area! My apartment is spacious and comfortable. Mueller area is great; it is fun and convenient to be able to walk to all of the new restaurants and shops that are continually opening.
Mosaic at Mueller Luxury Apartments Manager30/30/2017
Thank you for the review! We greatly appreciate you taking the time to provide us with your experience and feedback as a resident of Mosaic. We too are enjoying all of the great new restaurants, shops, and entertainment that the Mueller area provides. There is always something to do here! If there is anything that we can do to improve your experience here at Mosaic even more, please do not hesitate to let us know. Thank you, Mosaic Management
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kndeleon • Resident • 2013 - 2017 Recommended
Updated 10/18/2017
Reviewed 10/18/2017
I have happily lived at the Mosaic for the last three years. I absolutely LOVE living here. Amanda, Rebecca, Taylor and Chanel are just a few of the wonderful people that work at the Mosaic leasing office and have always been such a pleasure to work… See More
Mosaic at Mueller Luxury Apartments Manager30/30/2017
Wow! Thank you for the amazing review and 5 star rating! You have truly made our day! The team at Mosaic is always striving to provide beyond perfect experiences and we are grateful to have been able to get to know you over the past few years. It is truly residents like you that help make Mosaic a spectacular place to live! We could not be more thrilled to hear that you have loved living at Mosaic and are enjoying all of the fun, convenient things the Mueller area provides. Did you hear that they are going to place a Kerby Lane here soon too? We are looking forward to seeing all of the great new things coming our way! Thank you again, we are looking forward to growing our relationship with you and Curly over the next few years. Have a great day! Mosaic Management
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Taylor_F • Resident • 2017 Recommended
Updated 08/07/2017
Reviewed 08/07/2017
No wonder they won apartment of the year! Just moved in and it's already fantastic!!
Mosaic at Mueller Luxury Apartments Manager13/13/2017
Hi Taylor_f, thank you for taking the time to leave a review for us at Mosaic. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Mosaic Management
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Resident • 2017 Recommended
Updated 08/03/2017
Reviewed 08/03/2017
Love the location of this apartment and the actual apartment itself. The complex is clean and the maintenance staff is wonderful. However, dealing with the office has been a nightmare on several occasions.
Mosaic at Mueller Luxury Apartments Manager05/05/2017
Anonymous, thank you for sharing your experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Mosaic Management
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Brittneekay • Prospective Resident • Visited 2017 Recommended
Updated 05/18/2017
Reviewed 05/18/2017
I've lived in Mosaic for 3 years now and it's been a pleasure! The management is nice (although they have a high turn over rate) Maintence always comes in a timely manner. The community is well kept for the most part.
Mosaic at Mueller Luxury Apartments Manager19/19/2017
Hi Brittneekay. Thank you for taking the time to leave a review for us at Mosaic. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality customer service! We hope to see you at our next resident event, Game Night in the Clubhouse on May 31st at 6 pm! Thank you, and have a fantastic day! Mosaic at Mueller Management
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UyenT • Prospective Resident • Visited 2017 Not Recommended
Updated 05/02/2017
Reviewed 05/02/2017
Beware when applying here. I applied for an apartment that was listed, paid the $225 fee, was told "that is an occupied apartment, not sure how you were able to apply for it", and then was refused a refund on the $225 application. Live somewhere else.… See More
Mosaic at Mueller Luxury Apartments Manager03/03/2017
Hi Uyent, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Mosaic at Mueller, we are always looking for ways to improve; we appreciate your input. Our manager would really like to speak with you more regarding this matter as she has left you a message. Please reach out to us at (512) 474-5483. We look forward to hearing from you. Mosaic at Mueller
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Resident • 2016 - 2017 Recommended
Updated 05/01/2017
Reviewed 05/01/2017
This apartment complex is wonderful. The aesthetic appearance is great, followed up by high-quality materials and people. My husband and I moved in December to Austin from Iowa and were unable to visit any apartments before moving in. The staff here took the time to send… See More
Mosaic at Mueller Luxury Apartments Manager03/03/2017
Hi Anonymous, thank you for taking the time to leave a review for us at Mosaic at Mueller. We're happy we could meet your expectations! We would also like to thank you for the high star rating! Thank you, and have a fantastic day! Mosaic at Mueller
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Resident • 2016 - 2017 Recommended
Updated 04/26/2017
Reviewed 04/26/2017
There are a couple of frustrating things about Mosaic, but overall it's not a bad place to live. On the plus side, it's relatively affordable, however the lack of package system and relatively old gym equipment are constant sources of frustration for me. They also recently… See More
Mosaic at Mueller Luxury Apartments Manager01/01/2017
Anonymous, thank you for taking the time to leave us feedback about your experience with us. We appreciate your honest feedback, as we are always looking for ways to improve. Here at Mosaic, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (512) 474-5483 to discuss ways we can better serve you in the future. Thank you. Mosaic at Mueller Management
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kstephanoff • Resident • 2016 - 2017 Recommended
Updated 04/26/2017
Reviewed 04/26/2017
Great apartment and facilities. The recent renovations look great. I love the proximity to Muller lake park and Alamo Drafthouse. While I wish the 4th floor was a bit cooler, the overall experience is excellent.
Mosaic at Mueller Luxury Apartments Manager01/01/2017
Hi Kstephanoff, thank you for taking the time to leave a review for us at Mosaic at Mueller. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality customer service. Kindest Regards, Viviana Macias, Community Manager
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anfrancisco • Resident • 2015 - 2017 Recommended
Updated 04/20/2017
Reviewed 04/20/2017
Mosaic is a great apartment complex in this amazing area to live in!
Mosaic at Mueller Luxury Apartments Manager21/21/2017
Anfrancisco, thank you for taking the time to leave us feedback. We always love to receive great feedback. Kindest Regards, Viviana Macias Community Manager
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faerlinden • Resident • 2016 - 2017 Recommended
Updated 04/11/2017
Reviewed 04/11/2017
Responsive staff, and good amenities. I do wish some things would be offered for free though, such as light bulbs, especially with the ceiling being so high. I wouldn't be able to replace a bulb myself, but 8 dollars seems high. I also wish they provided… See More
Mosaic at Mueller Luxury Apartments Manager12/12/2017
Faerlinden, thank you for leaving this detailed feedback about your experience with Mosaic. Wishing you a great day and we hope to see you at our next resident event. Your Mosaic Management Team
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globalista • Resident • 2015 - 2017 Recommended
Updated 03/31/2017
Reviewed 03/31/2017
The neighborhood is the real draw here. The building just went through a renovation which was desperately needed however it is already showing signs of wear and tear since the solutions were a pretty inexpensive fix. The door jambs are peeling and the carpeting already has… See More
Mosaic at Mueller Luxury Apartments Manager03/03/2017
Globalista, thank you for leaving this detailed feedback about your experience with Mosaic at Mueller Luxury Apartments. Wishing you a great day and we hope to see you at our next resident event. Your Mosaic Team
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Verified Resident 324885 • 2016 - 2017 Not Recommended
Updated 03/26/2017
Reviewed 03/26/2017
Great location. Lots to do around Mueller neighborhood and options are growing. Facilities are being improved. Energy efficiency needs to be improved (for example, need energy efficient windows). Pest control needs much improvement.
Mosaic at Mueller Luxury Apartments Manager27/27/2017
Thank you for your valued feedback! We strive to deliver the overall best customer service and look forward to continue to provide a luxury lifestyle. Viviana Macias Community Manager Mosaic at Mueller
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Verified Resident 324706 • 2014 - 2017 Recommended
Updated 03/25/2017
Reviewed 03/25/2017
Living at the Mosaic is great! I was new to Austin and wanted a nice place close to the action as well as affordable. This place is everything I want and need. Modern apartment features, high ceilings, and great location make this place outstanding. See More
Mosaic at Mueller Luxury Apartments Manager27/27/2017
Verified Resident, thank you for leaving this detailed feedback about your experience with Mosaic at Mueller Luxury Apartments. We always love to receive great feedback. Wishing you a great day and we hope to see you at our next resident event. Your Mosaic Team
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Verified Resident 324352 • 2014 - 2017 Recommended
Updated 03/24/2017
Reviewed 03/24/2017
This apartment are great for what I am looking for. The location is excellent and the amenities too. The price is n my budget and my apartment is beautiful. Nonetheless, this complex is not perfect, we have an issue with the fire alarm. The walls are… See More
Mosaic at Mueller Luxury Apartments Manager27/27/2017
Verified Resident, thank you for leaving this detailed feedback about your experience with Mosaic. Wishing you a great day and we hope to see you at our next resident event. Your Mosaic Team
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Verified Resident 323124 • 2015 - 2017 Recommended
Updated 03/21/2017
Reviewed 03/21/2017
The building has recently gone through a facelift with renovation of the hallways and lobby area which is really nice. If you have an apartment on the main street then you'll hear noise day and night and beware that you have to pay for your own… See More
Mosaic at Mueller Luxury Apartments Manager21/21/2017
Thanks for the feedback, Verified Resident. We strive to provide excellent service to our customers here at Mosaic. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (512) 474-5483 to discuss what we can do to help. Your Mosaic Team
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Verified Resident 323123 • 2015 - 2017 Recommended
Updated 03/21/2017
Reviewed 03/21/2017
My overall thoughts of this apartment complex are good. There are lots of great amenities (the gym, business center and open spaces) that are in good condition and even getting renovated now. I live in a great space with a very nice view of Mueller Lake… See More
Mosaic at Mueller Luxury Apartments Manager21/21/2017
Verified Resident, thank you for leaving this detailed feedback about your experience with Mosaic at Mueller Luxury Apartments. You really made our day today.Wishing you a great day until the next time we meet. Your Mosaic Management Team
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Verified Resident 323122 • 2017 Recommended
Updated 03/21/2017
Reviewed 03/21/2017
Great location, amenities, floor plans, management staff, and space. Solid place to live, but the freight elevator and move-in situation is heinous. Hire movers or risk throwing out your back/getting a hernia. It happened to me. See More
Mosaic at Mueller Luxury Apartments Manager21/21/2017
Thank you, Verified Resident, for reaching out to us. Your opinion plays an integral part in our customer service. We strive to deliver the best customer service and look forward to seeing you at our next resident event. Your Mosaic Team
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