Number of reviews in the past 365 days | 31 |
Percentage of reviews responded to | 61.29% |
Average time to respond to reviews | 128.55 days |
Northshore Apartments
110 San Antonio Street
Austin, TX 78701
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 31 |
Percentage of reviews responded to | 61.29% |
Average time to respond to reviews | 128.55 days |
Thank you for taking the time to give us this review and give us a chance to hear your feedback. We are sorry to hear that we missed the mark with you by our concierge team and the Leasing office staff. Hearing from you will help us know what we need to improve on and how we can find a path forward to make things better. Our sincere hope is that you see things improve and we can prove that we're the best choice! Please call us at 512-538-1753 or email us at [email protected] if you'd like to discuss this further. We're happy to sit down with you anytime.
We appreciate your review and we are so sorry to hear that we have so badly missed the mark with you. We wish that there was some way we could make this up to you and show you that we can do better. There have recently been some large repairs that needed to be done, like the trash chute/compactor replacement and the elevator repairs. We know both of these things are items that you use on a daily basis and can really have a negative impact on your daily life. These aren't items that we can avoid repairing, but there's always ways that we can and should have handled things better. If there are things in your apartment that we can fix, please let us know and we will work on that right away. If you would like to meet with a team member so we can find a path forward and earn your trust again, please reach out at [email protected]
Thank you for taking the time to review us and give your honest feedback. We take your concerns seriously and these are things that we can use to improve our service and how our team operates. If you have any further questions or want to meet with us, please reach out at [email protected] and we'd love to sit down with you.
We appreciate your feedback to us about the amenities during Covid. We know that this is a big task and we apologize if we have let you down. If you have some time we'd love to sit down and chat with you about the process we have taken to enforce the policies and what we can do to improve going forward, feedback is always appreciated.. Please reach out at [email protected]
Thank you for your review! We couldn't be happier to hear that you enjoy living at Northshore and we're so happy to have you as a part of our community! Thank you for taking the time to write a review about us. If we can help you with anything, please reach out, we're just a phone call, email or visit away!
It's disheartening to hear that you're not feeling satisfied with your experience at our community. We value your feedback, and would like to discuss with you. Please feel free to get in touch with our office directly at 512-538-1753 or email [email protected] Thank you!
Thank you for sharing your review of Northshore! We love that you're enjoying your time at our community. Our team is happy to be here for you, so feel free to get in touch if there's anything else we can do for you.
Thank you for sharing your fantastic five-star review of Northshore. Our team strives to give our residents the best possible home, and it's great to hear that you enjoyed your time here. If there is ever anything else we can do for you, feel free to get in touch. We wish you all the best!
We're disappointed that this was your experience at our community. Our team strives to represent our community as accurately as possible. Please feel free to get in touch with our office so we can learn more. Thank you.
Thank you for sharing your review of Northshore! We love that you're enjoying your time at our community. Our team is happy to be here for you, so feel free to get in touch if there's anything else we can do for you.
Our team is always looking for ways to improve, and we want to share the same positive experience throughout our community. We appreciate your feedback. If there is ever anything we can do for you, feel free to get in touch.
It's disheartening to hear that you're not feeling satisfied with your experience at our community. Our team strives to share an excellent home with our residents, from helpful service to a comfortable living space. We value your feedback, I invite you to come to the office directly to discuss.
We love that you've enjoyed your time at Northshore! Our team is happy to help you feel comfortable at home. If there is anything else we can do for you, don't hesitate to get in touch!
Thank you for sharing your review of Northshore! We love that you're enjoying your time at our community and it's fantastic surroundings. Our team is happy to be here for you, so feel free to get in touch if there's anything else we can do for you.
We're thrilled to hear you're enjoying a five-star experience at Northshore! Our team is happy to share an excellent community with you. If there's anything else we can do to help you out, don't hesitate to get in touch with our office!
We're disappointed that we've missed the mark with you. Our team is always looking for ways to improve, and we want to share the same positive experience throughout our community. We appreciate your feedback.
It's our pleasure! We love that you're enjoying living at Northshore. Our team is here for you, if there's anything else we can do for you, feel free to get in touch!
We appreciate your feedback, this helps us learn the areas we can improve and better your living experience. Please feel free to stop by or contact the office to discuss any concerns. Thank you!
Thank you for sharing your review of Northshore! We love that you're enjoying your time at our community. Our team is happy to be here for you, so feel free to get in touch if there's anything else we can do for you.
$2,000
N/A
N/A
1 Bedroom
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Northshore Apartments