What are noise levels like at Northshore Apartments?

The community is rated 3.6/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Northshore Apartments?

The community is rated 3.7/5 stars, signifying much satisfaction on average.

How safe is Northshore Apartments?

The community is rated 3.3/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.4/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 61.29% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 128.55 days to their community reviews in the past year.

Ratings & Prices for Northshore Apartments, Austin, TX

Renter Ratings

Noise	N/A
Grounds	3.7
Safety	3.3
Office Staff	3.3
Maintenance	4.4
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	31

Manager's Review Engagement

Percentage of reviews responded to	61.29%

Manager's Review Reply Time

Average time to respond to reviews	128.55 days

Ratings & Reviews (34 Reviews)

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Former Resident • 2020 - 2021

03/02/2021

The construction noise at the Google building next door is unbearable and happens all day and night sometimes. You would think the windows and walls could be more insulated from the noise. A pipe burst and half the elevators are still not working. For a 38… See More

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Verified Resident • vrp • 2020

01/28/2021

The leasing staff were slow to respond and the application process was difficult. I had moved from a Greystar apartment and was surprised by the level of service. The third party employed for the front desk does a poor job training and maintaining their employees. Very… See More

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Northshore Apartments Manager

02/01/2021

Thank you for taking the time to give us this review and give us a chance to hear your feedback. We are sorry to hear that we missed the mark with you by our concierge team and the Leasing office staff. Hearing from you will help us know what we need to improve on and how we can find a path forward to make things better. Our sincere hope is that you see things improve and we can prove that we're the best choice! Please call us at 512-538-1753 or email us at [email protected] if you'd like to discuss this further. We're happy to sit down with you anytime.

Verified Resident • vrp • 2020

01/14/2021

Do not move to Northshore. You will instantly regret it. Youll be so exhausted and exasperated trying to have your concerns addressed only to be ignored. In fact, youll probably experience this from day one. The loading dock wont be available. The elevators will be broken.… See More

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Northshore Apartments Manager

02/01/2021

We appreciate your review and we are so sorry to hear that we have so badly missed the mark with you. We wish that there was some way we could make this up to you and show you that we can do better. There have recently been some large repairs that needed to be done, like the trash chute/compactor replacement and the elevator repairs. We know both of these things are items that you use on a daily basis and can really have a negative impact on your daily life. These aren't items that we can avoid repairing, but there's always ways that we can and should have handled things better. If there are things in your apartment that we can fix, please let us know and we will work on that right away. If you would like to meet with a team member so we can find a path forward and earn your trust again, please reach out at [email protected]

Verified Resident • vrp • 2018 - 2020

01/14/2021

Generally very good, but lately too many elevator issues and common-area cleanliness issues. The housekeepers vacuum the carpets, but never clean/polish the baseboards or clean the scuffs off the faux wood walls. Basically they need to pay more attention to details. Also, the very high turnover… See More

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Northshore Apartments Manager

02/01/2021

Thank you for taking the time to review us and give your honest feedback. We take your concerns seriously and these are things that we can use to improve our service and how our team operates. If you have any further questions or want to meet with us, please reach out at [email protected] and we'd love to sit down with you.

Verified Resident • vrp • 2020

Updated Review

01/03/2021

Ok community the rules were not enforced during and still not during covid. People have parties at pool area all the time. The only time its enforced is when someone complains repeatedly. There should be locks on all activity levels including pool no fob and wrist… See More

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Northshore Apartments Manager

02/01/2021

We appreciate your feedback to us about the amenities during Covid. We know that this is a big task and we apologize if we have let you down. If you have some time we'd love to sit down and chat with you about the process we have taken to enforce the policies and what we can do to improve going forward, feedback is always appreciated.. Please reach out at [email protected]

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020

12/15/2020

I love living here! I don't think you could be at a better location downtown, it is so close to anything you could need. The views are spectacular and the building is so nice. All the staff is very helpful and professional, and my dog loves… See More

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Northshore Apartments Manager

02/01/2021

Thank you for your review! We couldn't be happier to hear that you enjoy living at Northshore and we're so happy to have you as a part of our community! Thank you for taking the time to write a review about us. If we can help you with anything, please reach out, we're just a phone call, email or visit away!

Verified Resident 847572 • vrp • 2017 - 2020

11/27/2020

This facility is the lesser of "luxury living. They seem to think that if 80% of the worlds population lacks indoor plumbing that this facility is luxury living. Also, that I have to submit a response of 201 characters does not provide value to my statement.… See More

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Northshore Apartments Manager

12/02/2020

It's disheartening to hear that you're not feeling satisfied with your experience at our community. We value your feedback, and would like to discuss with you. Please feel free to get in touch with our office directly at 512-538-1753 or email [email protected] Thank you!

Verified Resident 405794 • vrp • 2020

10/23/2020

Meeting very nice neighbors. Great amenities and good access to walking areas. Access to downtown, restaurants, library and museums is wonderful. Convenience to north and south Austin is appreciated. Walking to Trader Joes and Whole Foods is ideal.

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Northshore Apartments Manager

12/02/2020

Thank you for sharing your review of Northshore! We love that you're enjoying your time at our community. Our team is happy to be here for you, so feel free to get in touch if there's anything else we can do for you.

Verified Resident 830487 • vrp • 2020

10/09/2020

Saira, Adam, Able, etc make this place amazing to live in. These people go above and beyond every day to make tenants feel, safe, prioritized, taken care of, and like they are getting their moneys worth.

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Northshore Apartments Manager

12/02/2020

Thank you for sharing your fantastic five-star review of Northshore. Our team strives to give our residents the best possible home, and it's great to hear that you enjoyed your time here. If there is ever anything else we can do for you, feel free to get in touch. We wish you all the best!

Verified Resident 819178 • vrp • 2020

09/16/2020

The building and the people who live here are great. The residents are friendly and welcoming. The place could be amazing if the management listened to what the residents want instead of forcing crap like Fetch on us. They also dont keep the pool area at… See More

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Northshore Apartments Manager

12/02/2020

We're disappointed that this was your experience at our community. Our team strives to represent our community as accurately as possible. Please feel free to get in touch with our office so we can learn more. Thank you.

Verified Resident 811047 • vrp • 2017 - 2020

09/02/2020

Maintenance is fantastic. Submitted five maintenance tasks the night before and Abel was here the morning of the next day and completed all of them within an hour's time. Did not interrupt my day at all. See More

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08/29/2020

Verified Resident 787174 • vrp • 2019 - 2020

07/05/2020

We moved into Northshore for the location. My husband wanted to be downtown, and liked that this location is downtown but also across from the lake and park. All of our interactions with the staff here have been great. The Conciege staff is very helpful, always… See More

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anonymous • vrp • 2017 - 2020

07/04/2020

The management ruins what could be such a lovely building. If you think the concierge is rude and unhelpful, try dealing with the leasing office -- AFTER YOU MOVE IN. Their attitude is to treat every resident as the enemy. Deflect, deny, refer the problem to… See More

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Verified Resident 783293 • vrp • 2020

06/24/2020

Be very weary about any info given to you!! Its a bait and switch tactic!! The videos they sent vs the apt I received on move in were VERY different. They misrepresented and failed to disclose pertinent information about my unit. And management refuses to offer… See More

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Verified Resident 781610 • vrp • 2019 - 2020

06/19/2020

Northshore is the best place to live in downtown Austin. The apartments are beautiful and luxurious, but it is the amenities, location, and staff that truly make Northshore one of a kind. This is the best place I have ever lived and I recommend it to… See More

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Verified Resident 774705 • vrp • 2017 - 2020

06/02/2020

Don't live here. Management is clueless and they nickel and dime you for everything - it reminds me of my cell phone bill with all of the charges. Safety is a concern as well as there have been break ins. See More

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•

Updated Review

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Northshore Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB+

Review CountA

Manager's Review EngagementB-

Manager's Review Reply TimeC-

Ratings & Reviews (34 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

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Neighborhood

Safety

Grounds

Office Staff

Northshore Apartments Manager

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Northshore Apartments Manager

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Northshore Apartments Manager

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Northshore Apartments Manager

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Northshore Apartments Manager

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Northshore Apartments Manager

Noise

Maintenance

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Northshore Apartments Manager

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Grounds

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Northshore Apartments Manager

Noise

Maintenance

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Northshore Apartments Manager

Noise

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Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time