Ratings & Prices for Polo Club Apartments, Austin, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	5
Safety	5
Office Staff	4
Maintenance	5
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (100 Reviews)

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Resident • 2019 - 2020

01/30/2020

I have been living here for a year and I recently decided to renew my lease. Recently received great service in the office. Went in with several questions and Kristi was able to help me! I feel I always get wonderful service here!! The grounds are… See More

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Resident • 2019

10/29/2019

This place has gone to the trash along with the staff. Specifically the manager here will not speak to anyone what so ever. Will avoid you to point of literally locking herself in her office in the back so that you may not walk back and… See More

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Resident • 2019

10/15/2019

P.O.S Apartments, lack of customer concern as we've requested to speak with the community manager and are constantly ignored as usual. Yet we received notices for every little thing almost daily. You have to go into the office and force your way by refusing to leave… See More

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quill928 • Resident • 2017 - 2019

08/29/2019

When management changed the quality of living here dropped substantially. New management doesn't seem to care enough to enforce rules such as towing illegally parking vehicles or making residents feel welcomed to live here. Instead expect to have to remind them multiple times to finish requests… See More

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Resident • 2015 - 2017

06/10/2019

It was a super loud place to live. Not only were the walls paper thin, but the apartments would routinely turn off the water. This is a thing in cheap Austin apartments. They just turn off the water for a day or two. The maintenance was… See More

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Polo Club Apartments Manager

06/11/2019

Thank you for bringing this matter to our attention. We strive to meet our residents' expectations in each and every interaction, but we regret that we fell short this time. We would like to discuss your concerns in greater detail, and explore how we can ensure that you enjoy your living experience here at Polo Club. Please contact us at 512-918-1773 or [email protected] We are eager to speak with you. thank you for bringing this matter to our attention. We strive to meet our residents' expectations in each and every interaction, but we regret that we fell short this time.

Brandi_W327 • Resident • 2018 - 2019

03/11/2019

I love living here and just signed my lease renewal. My only complaint is parking is hard to find toward the back of the community! There are reserved parking spots and covered parking but since I have been here (13 months) none have become available.

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Polo Club Apartments Manager

03/11/2019

Thanks for sharing your opinion of Polo Club, Brandi_W327! We appreciate your honest feedback, as we are always looking for ways to improve. We are very happy to hear you love living here. Have a great day!

Resident • 2018 - 2019

01/25/2019

Good community and safe to live here. Good management team, Sarah has been always helpful. The area is great and convenient. haven't heard of any problem since I moved in a year ago. The prices are affordable for 2 bed apartments and pets friendly environment.

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Polo Club Apartments Manager

02/04/2019

Thank you for the kind feedback! We work hard to deliver the best customer service possible, and are so glad to hear you had a great experience living here.

Resident • 2015 - 2018

12/21/2018

I lived at The Polo Club for 3 years the staff was amazing! Love the lighted dog park and the beautiful pool! Hated to leave but left Austin... if I ever come back I will live there again! Biggest bang for your buck!

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Polo Club Apartments Manager

03/18/2019

Anonymous, we are grateful that you took the time to provide us with feedback! It's been a pleasure serving you at Polo Club. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Lanasmith • Resident • 2018

01/28/2018

I have lived here for almost two years and I am very happy here. My only issue is the parking but that is true for every apartment I have lived in. I rent a space so I always have a place to park, but having visitors… See More

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Resident • 2016 - 2017

08/19/2017

If you can pay 50 to 100 dlls more than what they ask here, you're better off somewhere else. Water runs either freezing or extremely hot. You can hear your neighbors through the walls. The AC hasn't cooled correctly all summer and all they tell me… See More

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Resident • 2016 - 2017

08/13/2017

Could not move out of this apartment complex fast enough. The water pressure system is awful. I wish I could attach a video to show how LOUD it is. If you have anyone living above you, you are guaranteed to get woken up out of a… See More

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Resident • 2017

04/13/2017

Polo Club is awesome! Been living here for about a year now and in that time they have her some changes in the leasing office and maintenance personnel. Everyone there, especially Patricia and Jane, are always more than willing to go the extra mile and help… See More

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Resident • 2013 - 2017

03/03/2017

I found my cozy corner sublet apartment here when I first moved to Austin and I haven't left. They were built in the 80's but its quaint and nice. The Manager, Kelly and the maintenance supervisor, Gabe, have always taken good care of me. The prices… See More

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Polo Club Apartments Manager

03/18/2019

Anonymous, we appreciate you taking the time to leave feedback about your resident experience! We are glad to hear that you enjoy living at Polo Club, and hope that we continue to meet your expectations.

Resident • 2013 - 2016

11/14/2016

The place is falling apart. They paint over the bath tubs and of course the paint chips off over time because of the water. The tub looks nasty, but I have no choice because if I have it repainted I can't use it for 24 or… See More

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Polo Club Apartments Manager

05/15/2019

Anonymous, we truly appreciate your honest feedback.

Susse1 • Resident • 2015 - 2016

10/15/2016

I love living here! The management staff has never been anything but courteous and professional. My experience with the maintenance staff has also been positive. When my AC went out this summer they showed up quickly and provided a portable unit until they received the parts… See More

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Polo Club Apartments Manager

05/15/2019

Susse1, thanks for your praise and kind comments about our team.

Resident • 2015 - 2016

06/10/2016

Management is terrible, rude, and doesn't follow through with any of their promises. Maintenance never shows up and if they do they just tell you they will come back later and never do, my entire apartment is falling apart with water damage, leaks, cracks, holes, the… See More

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Polo Club Apartments Manager

05/15/2019

Anonymous, thank you for bringing this matter to our attention. We strive to meet our residents' expectations in each and every interaction, but we regret that we fell short this time.

whit333 278583 • vrp • 2015

10/09/2015

I have lived here for a month and have been regretting it for at least as long. My roommate lived in a one-bedroom apartment here and assured me she had a great experience living there. We upgraded to a 2B/2B recently and found out the hard… See More

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Polo Club Apartments Manager

05/17/2019

Thank you for bringing your concerns to our attention. Our team here at Polo Club is always looking for ways to make residents feel at home, and we are sorry to hear that your experience was not positive.

123Tommy123 • Resident • 2014 - 2015

04/30/2015

Polo club has made some great improvements since the new management has taken over. They really care about the residents and are willing to work with you. The landscaping and aesthetics of the property have increased tremendously. Maintenance comes with in a reasonable amount of time… See More

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Resident • 2013 - 2014

10/18/2014

I truly believe that they use a "bait and switch" method, they model apartment they will show you is overly nice and gorgeous. The apartment I moved into was NOTHING NEAR the model. The first thing I noticed were the old hideous cabinetry, nothing like the… See More

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primalconcrete50 • Resident • 2013 - 2014

02/21/2014

Great apartment for the money. I have trouble finding parking close to my apartment since I work very late, but that's to be expected, and it's not too far to the next available spot. They allow my American Bulldog (big, but not a pitbull, and not… See More

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Resident • 2011 - 2013

10/30/2013

I've been here since 2011 and regret it. The staff is passive aggressive and doesn't listen to your needs. My apartment flooded due to their negligence and they put me in an apartment that was different than the flooded apartment. Both my dogs were attacked by… See More

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Resident • 2012 - 2013

09/13/2013

Major plumbing issues hence there are water leaks, mold and rust. They spend money to put up new signs, remodel the office and plant pretty flowers up front, meanwhile black mold grows inside the apartments from all the long standing water damage from the leaks that… See More

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Resident • 2013

08/25/2013

The only reason I am still in this crap hole is because that's all I can afford. This community is very deceiving. The outside of the property has been repainted, but that's it. The most common issues are AC, mold, dust, parking and the appliances don't… See More

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kellykrietsch • Resident • 2001 - 2013

07/09/2013

Don't move here. Its old. I stayed here for so long because it was close to work.The mmgmt and maint.ppl are rude and disrepectful.Im now moving because my furnace was tagged. The heat exchanger is breached.Oh,you will get shocked if you try to plug in more… See More

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Resident • 2012 - 2013

05/31/2013

This place is absolutely horrible. Everything is so poorly crafted and put together. It's like they have no pride in their work. There's exposed wiring in the kitchen that shocks you if you touch it. There's mold, rust and water damage all over the apartment and… See More

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Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer Connections

Parking

Carport

General

Built-in Bookcases
Business Center
Dog Park
Fitness Center
Gas Grills
Playground
Pool
Premium Cabinetry
Stainless Steel Appliances
Two and Three Story Apartment Homes Available
Vinyl Flooring

Pets

Dogs Allowed
Fee: $400
Rent: $20
Comments: We love your well behaved pets! Roscoe Properties Management welcomes all dog breeds, ages, and sizes. Pet interview needed. All fees are per pet.
Cats Allowed
Fee: $400
Rent: $20
Comments: We love your well behaved pets! Roscoe Properties Management welcomes all dog breeds, ages, and sizes. Pet interview needed. All fees are per pet.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$908
SQ. FT.
411
Available
Avail.
1 Units
Model
A1

View Floor Plan

Price
Price
$916 - $1,071
SQ. FT.
603
Available
Avail.
3 Units
Model
A2

View Floor Plan

Price
Price
$961 - $1,096
SQ. FT.
611
Available
Avail.
3 Units
Model
A3

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,209 - $1,254
SQ. FT.
765
Available
Avail.
3 Units
Model
B1

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,266 - $1,411
SQ. FT.
897
Available
Avail.
3 Units
Model
B2

View Floor Plan

Price
Price
$1,407 - $1,422
SQ. FT.
917
Available
Avail.
2 Units
Model
B3

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Polo Club is a welcoming community in Austin, TX that is sure to make you proud to call one of our wonderful apartments home. As you enter each spacious layout, you will be greeted by a ceramic tile entry that expands into a large living room, where you can entertain guests or relax and watch a movie. Moving through the apartment, you will notice excellent upgrades like a wood-burning fireplace and French doors. As you make your way to the kitchen, you will be delighted to know that we have unique designs that include new cabinetry and appliances. These homes include washer and dryer connections for added convenience. With the ability to do chores at home, you will have more time to relax on your private patio or balcony and take in the beautiful sights that border this community. When your clothes are all clean, you can fold them in an oversized bedroom that comes complete with a walk-in closet to hold your entire wardrobe. When it comes to apartments in Austin, TX, Polo Club is always a top-pick. Residents enjoy a cozy property that is filled with lush green landscaping and has fabulous views of the surrounding area. Invite visitors to an outdoor barbecue area where you can throw some burgers on the grill and enjoy the fabulous summer weather. After eating a delicious meal, feel free to burn off some energy in the multi-level fitness center with both cardio and free weight equipment. We have plenty of refreshing water features on our property for residents looking to lounge around after a long day. A shimmering multi-level swimming pool is just a few seconds away when you want to spend an afternoon cooling off. Pets are always welcome at Polo Club, so bring them along and let them stretch their legs in the on-site dog park! All apartments come with a free reserved parking space and access to a twenty-four hour emergency maintenance team. Stop by our apartments in Austin, TX for a tour today!

Office Hours

Sunday: Closed
Monday - Friday: 08:30 AM - 05:30 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Polo Club Apartments?
The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Polo Club Apartments?
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How safe is Polo Club Apartments?
The community is rated 5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.

Who manages Polo Club Apartments?
Roscoe Properties, Inc.

What is the pet policy at Polo Club Apartments?
Dogs Allowed
Fee: $400
Rent: $20
Comments: We love your well behaved pets! Roscoe Properties Management welcomes all dog breeds, ages, and sizes. Pet interview needed. All fees are per pet.
Cats Allowed
Fee: $400
Rent: $20
Comments: We love your well behaved pets! Roscoe Properties Management welcomes all dog breeds, ages, and sizes. Pet interview needed. All fees are per pet.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths