Review History for udev

Retreat at Barton Creek


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udev

Resident ā€¢ 2020

12/26/2020

I lived at The Retreat at Barton Creek on two separate occasions. Once back in 2009 for one year then again from 2016 to 2020. Always paid rent on time. Never had any complaints. Only made a few complaints regarding noisy upstairs neighbors. For the most part the office staff at The Retreat were amazing. When it came time to move out I had the displeasure of dealing with ------------. This woman who moonlights as an Austin realtor elsewhere does not care about the community. When she called me to straighten out details of my early lease termination she had no idea why she was calling me or even what my name was. It's difficult to believe that with all of the incredibly empathetic and friendly people (including maintenance folks!) who work there that the manager is so unapproachable. I would warn anyone who is considering the retreat to look elsewhere. Yelp is particularly bad for research as management starts a new page ever year or so when the property is bought out by a new management company (at least 4 buyouts in my brief time there). They also incentivize residents to leave 5 star reviews with gift offers so YMMV.
    Manager

    12/28/2020

    Retreat at Barton Creek
    We're truly disappointed in your review. Our team spoke with you regarding our early lease termination policy and the fees associated with this process. We understand there are situations that arise in which residents need to terminate their lease early. Therefore, we have this outlined in the lease agreement. We're aware you were unsatisfied with the outlined process and fees. Please keep in mind that all our residents must abide by these terms and conditions within the lease agreement to maintain fair treatment under federal housing regulations. We'd also like to clarify that we do not incentivize reviews as this goes against all major review sites. If you'd like to continue this conversation further, we're happy to answer your questions.
    1.0(1 rating)

    Review 14 out of 249

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    Retreat at Barton Creek

    March 2024

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